Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,580 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the time we told Pure cremation of the death of our Dad, they were fantastic. They rang keeping us informed at all times on what was happening and when we would receive Dad's ashes. Thank you so much for the care that was given during the sad time.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Mia

Posted 2 years ago

“Using pure cremation took all the worry and difficult decisions away at a very emotional time.”

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Posted 2 years ago

I am so pleased to hear that our lovely team gave you the support you needed, thank you for these kind words. Kind regards, Mia

Posted 2 years ago

“I have been very impressed with a first class, friendly, professional service, all throughout this very difficult time.”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heart-warming to hear that we met your needs when it really mattered. Kind regards, Mia

Posted 2 years ago

“Very good service.the only fault I found was linda was hopefully to be cremated on the wed 26th Oct but nothing definite. But I had to ring a few days later to see if she had been done.aquick call would have been nice.”

Pure Cremation 5 star review on 24th November 2022

Helpful Report

Posted 2 years ago

Dear Mr Robinson, Thank you for taking the time to share your experience with us, it was our honour to care for Linda. I can see that a member of our care team was due to call you on the 27th, however you reached out to our team before the call was scheduled. Your honest feedback is greatly appreciated and this has been passed on to our care team directly. Kind regards, Mia

Posted 2 years ago

“My Mother passed away 2 weeks ago. I telephoned to find out what is happening I got the rudest receptionist no off or support whatsoever at an extremely difficult time. My Son also passed away last October 2021”

Helpful Report

Posted 2 years ago

Dear Miss. Webb, Please accept our sincere condolences for your loss. Pure Cremation is committed to offering the highest standards of care to the bereaved and their loved ones, so we are very keen to understand and investigate any situation where our care may have fallen short of this. A senior manager has been appointed to look into the issues that you have raised, and we would be grateful if you could assist us by confirming your mother’s full name and plan number by emailing us at customercare@purecremation.co.uk. Kind regards, Olivia

Posted 2 years ago

“Thank you for all the kindness and support during such a stressful and sad time. Thank you all.”

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Posted 2 years ago

I am so pleased to hear that our lovely team gave you the support you needed. They will be thrilled to see your review. Kind regards, Mia

Posted 2 years ago

“My brother had arranged his funeral with Pure Cremations. They could not have been more helpful and kept in touch throughout. The price was really good and I would recommend them.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“I'd recommend this service to any body they were so thoughtful always phoning to let me know how things were going which was a great comfort,and the service of bringing my mums ashes to my house was outstanding the gentleman who delivered mum was absolutely charming and kind,I'd like to thank them for not an easy choice to make not being there with mum more bearable because of their caring attitude.”

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Posted 2 years ago

Thank you for highlighting each stage of care that you received. This means a lot to the whole team. With best wishes, Mia

Posted 2 years ago

“Pure Cremation have been excellent throughout. They dealt with my Mums final journey and brought her ashes from Andover to Kent. Kept me informed all the time, never felt pressured. I think the pricing was very reasonable. Totally recommend to anyone thinking about alternative funeral arrangements. Thank you Pure Cremation”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your mum, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“This service is caring and considerate. I love the language used such as ‘your loved one’ it’s shows empathy and caring. I struggled a little with time delays but I would recommend Pure Cremations to anyone. Everyone took time with me and everything went smoothly. Thank you”

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Posted 2 years ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Kind regards, Mia

Posted 2 years ago

“At a very sad time of loosing my father pure we’re brilliant Andy who collected my dad was a genuine man and very respectful. Also customer service was great keeping me up to date at every stage I didn’t have to chase them not once Thank you”

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Posted 2 years ago

Thank you for this lovely review. I will pass this on to Andy who will be delighted with this personal recognition of the care they have given. Kind regards, Mia

Posted 2 years ago

“Very friendly team, The easiest process imaginable. Experts at taking the stress out of the situation, From the first call they guided me through the process. Pure did exactly what they said they would and when they said they would do it. I would have no problem recommending Pure to anyone looking for a simple yet supportive hassle-free service.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“not proffesional did not expect my mother in law to be returned in a shopping tote bag,or by a driver dressed in work trousers and t shirt,he was very pleasant,but handed me tote bag saying yvonne,sign here please,my wife went into shock,no way would l be using bag with your logo on it to go get my shopping,this needs vast improvemnet,it could be thick re cyclable paper bag with just your flower logo on,as for the urn,it is the image of the box we keep our cats treats in,with peeling off picture,we may have been unlucky,”

Helpful Report

Posted 2 years ago

Dear Peter, We are very sorry to hear these comments which do not reflect Pure Cremation policy nor the standards we expect to deliver to each bereaved family we are privileged to serve. While our staff do not wear the formal attire of traditional funeral homes, they are in a branded uniform, and we expect them to be smartly presented at all times. We do not allow our staff to wear jeans or trainers. We have carefully selected a container that is both environmentally responsible and designed to protect each set of ashes. We use stunning photo wrappers and, taken all together, we believe that our presentation is significantly better than that offered by other crematoria. We have had many positive comments from other families but we are sorry that the container did not meet your expectations. I can see that my colleague has been speaking with the applicant for your mother-in-law’s arrangements, and we have been able to provide the reassurances above. However, we will continue to follow up on the points raised to make sure we are comfortable all correct practices have been followed. Please do not hesitate to contact us should you have any further questions. Kind regards, Mia

Posted 2 years ago

“I chose Pure cremations as my husband had said he did not want any fuss and definitely no crematorium funeral, where everyone gets upset. My son in law recommended Pure Cremations and so I rang them. From first call contact to delivery of the ashes it was so simple. Everything was arranged for me and I didn't have to do anything apart from filling in forms. I was kept informed of how procedures would go ahead and was rung with dates etc. After the cremation my husbands ashes were then delivered to me at home. Everyone I spoke to on the phone was really kind and helpful, and the delivery man at the end was equally kind. I have nothing but praise, for Pure Cremations who made a difficult task far easier.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered, these lovely words will be greatly appreciated by our caring team. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“You are never really ready for the death of a loved one. The Pure Cremation team provide a personal and compassionate service, they are available day or night to support you. The team stay in touch with you and make sure that you are prepared for every part of the journey. They talk about your loved one in a hugely respectful way from the minute you contact them until your loved one is returned to you. An absolutely faultless service that I would without hesitation recommend to anyone. Our consultant was Rachel, a wonderfully kind person as was anyone I spoke to during the process.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“I needed to change Cremation arrangements quickly and contacted Pure Cremation they were brilliant they arranged things with no fuss, did everything I could have asked and made things simple but perfect. They were very polite, considerate and helpful. I would highly recommend them to anyone at this difficult time.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“My mum passed away so I rung pure cremation. From start to finish I was updated on every move I will be using this company for me to so my son has no worry and this very sad time”

Helpful Report

Posted 2 years ago

It is our privilege to have been asked to care for your mum and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Excellent service, very kind and considerate couldn't have wished for more.”

Helpful Report

Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“From the initial phone enquiry Pure were really kind, respectful and professional in their service. Dad died in hospital and Pure collected him and returned his ashes a couple of months later.”

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Posted 2 years ago

It was our honour to have been asked to care for your dad, thank you for these lovely words. Kind regards, Olivia

Posted 2 years ago

“Very impressed with this service, I admit I was a little apprehensive as its a different concept, its what my dad wanted and had arranged. Well I was so glad he did, it took a lot of stress away from us left behind, staff were compassionate and so very helpfull from the 1st call to the day he was brought home. I would definitely recommend pure cremation”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,580 reviews