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Pure Cremation Reviews

4.8 Rating 4,574 Reviews
96 %
of reviewers recommend Pure Cremation
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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous
Anonymous  // 01/01/2019
I recently lost a relative who had expressed a preference to use a PC , he loved the Adverts, the premise of a pre-paid service and the obvious value for money. What he did not know about or guess was the level of service you get, the organisation, the approach the people. I admit to being a bit skeptical. It was far cheaper than even getting a similar service locally. (I live on the far northern coast of Scotland). PC were a 6-hour drive away but they collected my cousin on the same day. All communications were professional and yet very much with a personal touch, they care for the service they provide and for whom they provide it. They are an amazing service, this form of arrangement may not be for everyone, but don't dismiss it for that reason, grief is personal I get that. But, I would say that with the expenses and practical arrangements all swiftly taken care of you have time to reflect on what you have lost and that what matters. Pure Cremation provided a First-class service, they are a first-class organisation, and employ first-class people. To be totally trusted. My sincere thanks to Gail and her colleagues in Glasgow
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Posted 1 year ago
Thank you for this incredible review. I have passed this on to Gail and the whole team who will be delighted with this personal recognition of the care they have given. It has been our honour to care for you all during this difficult time. Kind regards, Chloe
Posted 1 year ago
I could not fault Pure Cremation Ltd from keeping me informed to the lovely people at the end of the phone during this difficult time. I would recommend them.
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Posted 1 year ago
Thank you for sharing your experience of our care. Kindest regards, Mia
Posted 1 year ago
Excellent service,always informed
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Posted 1 year ago
Thank you for this lovely comment. Kind regards, Chloe
Posted 1 year ago
From the start they talked me through everything I needed to do as I had no clue what so ever...they reassured me that my dads cremation(dads wishes) at pure cremations he would not be alone...there was light there would be flowers and he would be respectfully cremated...they also updated me throughout the whole process via a phone call including any changes(no fault of their own)...A lovely young girl delivered dads ashes and was so accommodating...I can not thank you all enough for the simplicity of your services also the love and care you provided in handling my dads final farewell!! THANKYOU!
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Posted 1 year ago
Thank you, for highlighting one of the ways in which we try to demonstrate our respect for the individuals entrusted to our care, and that we recognise that every person is special to their family. An additional thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe
Posted 1 year ago
I would highly recommend pure cremation. My mam recently passed and I honestly couldn't fault them with the way they dealt with everything, even when my mams ashes got brought home. Professional and very sympathetic
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Posted 1 year ago
Thank you for this lovely review which means so much to the whole team. Best wishes, Mia
Posted 1 year ago
The service was excellent, regular updates,telephone manner was excellent,I would certainly recommend you to family and friends
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Posted 1 year ago
Thank you for these lovely comments. All the best, Mia
Posted 1 year ago
Very helpful and polite would have liked to be asked if I needed the constant updates it was just a reminder of what I had lost and what process she was going through which with my imagination was painful some people would want this I really didn't but all told it was everything I needed from Pure Cremation and I would recommend you to anyone
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Posted 1 year ago
It has been an honour to support you both at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Chloe
Posted 1 year ago
Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. I have passed your comments onto the relevant team about communication options. Kind regards, Chloe
Posted 1 year ago
Perfect, every thing was perfect. All of the staff I spoke were very kind. Thank you
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Posted 1 year ago
It has been our privilege to look after you all. The team will be very pleased to hear that their care and support made a difference to your family. With best wishes, Chloe
Posted 1 year ago
My compliments to the whole of the Andover Pure Cremation team - every request was courteously responded to and my attendance at the crematorium was treated with respect, I was contacted every step of the way to ensure I was fully conversant with proceedings. Thank you every-one. Moya Munro
Pure Cremation 5 star review on 24th April 2023
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Posted 1 year ago
Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your loved one, and heartwarming to hear that you felt truly looked after. With kind regards, Chloe
Posted 1 year ago
I was very satisfied with Pure Cremation my sons ashes were delivered by a lovely lady who checked and double checked to make sure I got the right ashes, also got a letter with them, thank you Pure Cremation.
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Posted 1 year ago
Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. It has been our honour to care for your Son. Kindest regards, Olivia
Posted 1 year ago
Sensitive, respectful and very supportive service. Made everything as easy as possible. We are very impressed with the service. Thank you for your service.
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Posted 1 year ago
Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia
Posted 1 year ago
My grade would have been 5 stars but for the fact that it was my late wife's wish that she could help MS sufferers by donating her brain stem and spinal cord for research. This was made plain to Purecremation and stressed that she had to be put in cold storage within 4 hours - however her body was not picked up for 10 hours so the removal of body parts was not possible. Apart from this the service I received was first class - i was kept informed at each stage of the process so that was excellent.
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Posted 1 year ago
Thank you for your kind words and feedback in relation to your Wife’s arrangements with us. While we always do everything we can to accommodate any form of donation where we are aware this is someone’s wish, sometimes this is not possible given the circumstances around someone’s passing. I can see that as soon as we were informed of your Wife’s passing, although her death had not yet been verified, we attempted to contact the MS Society to understand how we needed to proceed in order to accommodate the donation. As they were unavailable at the time to provide guidance, we then made the decision to bring your Wife into our care as soon as verification had taken place. We are sorry that we were unable to help accommodate the donation on this occasion. Kindest regards, Olivia
Posted 1 year ago
I'm so pleased I used Pure Cremation to deal with my late Uncle's funeral. From the initial contact with them, all the staff have been so comforting and caring, always kept me updated with information and reassured me that I could call them absolutely any time if I needed to. I was so impressed with the service I received, they even returned his ashes to my home, (180 miles away from where he lived) all "part of the service" Cannot thank them enough for everything.
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Posted 1 year ago
Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your Uncle, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia
Posted 1 year ago
The staff at pure cremation couldn't possibly have been any nicer and more helpful in all the aspects of handling our friends recent dimise and we can't thank them enough and would recommend them to anyone who is looking for a hassle free experience in what was/is a very sad time. Thank you all.
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Posted 1 year ago
You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Olivia
Posted 1 year ago
I was very pleased with the service I received, everything was taken care of. Thank you team..
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Posted 1 year ago
It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Olivia
Posted 1 year ago
First class caring service from start to finish could not recommend highly enough
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Posted 1 year ago
Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia
Posted 1 year ago
Caring, compassionate, professional, efficient and helpful. Excellent customer service.
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Posted 1 year ago
It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia
Posted 1 year ago
Rebecca was amazing from start to finish and she was so warm and helpful. Even when we wanted to amend our initial plan she did it quickly and efficiently. I can't thank her enough for her support to my family.
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Posted 1 year ago
We will share this touching review with Rebecca personally, who will be delighted with this personal recognition of the care they have given. Best wishes, Mia
Posted 1 year ago
Professional and beautiful, we thank you all. See you soon 😜
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Posted 1 year ago
Thank you David, we really value this feedback. All the best, Mia
Posted 1 year ago
Author didn't leave any comments.
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Posted 1 year ago
Thank you for taking the time to rate our service with 5 stars. Kind regards, Mia
Posted 1 year ago
Pure Cremation is rated 4.8 based on 4,574 reviews