Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“100% professional company, 100% happy with their customer service 100% happy in the way they kept me up to date on which stage we were at.”

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Posted 1 month ago

Thank you, Stephen, for your fantastic review. Keeping our families informed throughout the process is essential to us, and it's wonderful to know that you felt supported every step of the way. Many thanks, Pure Cremation Team

Posted 1 month ago

“Pure Cremation was excellent in all but one .From phoning with the death of my husband I was treated with compassion and the body was collected speedily, then informed of cremation date all with care and consideration for me .The only problem I had I was not informed the day before what time the ashes were being delivered and had to make several phone calls as I was told to have someone with me and needed to tell them what time to come.When the ashes did arrive the lady was very kind and explained everything to me .”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. We’re pleased to hear that our team was there to assist you with care and compassion during such a challenging time. We sincerely apologise for the issues with communication around such an important part of the journey, and appreciate your understanding in this matter. Your feedback is invaluable and helps us improve our service for other families we are trusted to look after. Best wishes, Pure Cremation Team

Posted 1 month ago

“Every as promised and expected with sympathy and compassion”

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Posted 1 month ago

Providing care and compassion is at the heart of what we do, and it’s heartening to know that we met your expectations. Your kind words are appreciated. Best wishes, Pure Cremation Team

Posted 1 month ago

“We Choose this plan for its simplicity, from start to finish it was handled with empathy and comparison we were kept up to date though out the process and my husbands ashes were hand delivered to my daughter's by a very nice and professional member of your staff she was able to track evey step of the delivery journey I have a plan in place and so does my daughter and her partner so we can get on with life knowing everything is taken care of, we as a family would highly recommend Pure Cremation.”

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Posted 1 month ago

Thank you so much for your heartfelt review. We are truly grateful for the trust you placed in us during this important time. It’s wonderful to hear that our team was able to provide the support and clarity you needed, ensuring everything was handled with care and professionalism. Knowing that you and your family feel prepared for the future is the biggest compliment we could ask for. Best wishes, Pure Cremation Team

Posted 1 month ago

“At very difficult time your company stepped in and took care of everything in a very efficient and caring way. Thank you.”

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Posted 1 month ago

Thank you so much for your wonderful review. We are truly dedicated to providing compassionate support during these difficult times, and it's heartening to know you felt this from our team. Your appreciation means a great deal to us. Best wishes, Pure Cremation Team

Posted 1 month ago

“The whole experience with pure cremation was centred around us as a bereaved family having lost our wonderful dad. Every staff member we spoke to were exceptional they answered any query’s we had & kept in contact with either myself or my mum.”

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Posted 1 month ago

Thank you for this touching review. The team will be so proud to know that they were able to support you and meet your needs at such a difficult time. We really appreciate your kind words. Best wishes, Pure Cremation Team

Posted 1 month ago

“Pure Cremation have provided an excellent service from the first telephone conversation to when my husbands Ashes were delivered. Everybody I spoke to made me feel it was personal and not just another client!”

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Posted 1 month ago

Thank you for your kind words. You have really captured the care and compassion we hope to offer everyone we are trusted to look after, and we are honoured to have been able to look after you and your husband. Best wishes, Pure Cremation Team

Posted 1 month ago

“First class service from start of process to the end Obviously a difficult time for family, but every single person at Pure Cremation showed respect, sympathy and empathy during each conversation.”

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Posted 1 month ago

We’re glad to hear that our team was able to provide you and your family with the support you needed during such a challenging time. Your kind words truly mean a lot to us - thank you. Kind regards, Pure Cremation Team

Posted 1 month ago

“Very good value for money. They are there at all times to help you ,answer at your question 5* Delivery guy very nice and polite My mum ashes pot really nice Thank you Definitely I will recommend Pure Cremation And Definitely I will deal with puer cremation for my cremation and my family”

Helpful Report

Posted 1 month ago

Thank you for your lovely review. We’re thrilled to hear that you found great value in our services and that our team was able to support you thought this difficult time. We truly appreciate your recommendation and are honoured that you’re considering Pure Cremation for your family's future plans. Kind regards, Pure Cremation Team

Posted 1 month ago

“The staff at Pure Cremation were so helpful and understanding.”

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Posted 1 month ago

Thank you, Sheila, for your kind words. Your feedback means a lot to us and reinforces our commitment to compassionate care. Best regards, Pure Cremation Team

Posted 1 month ago

“Pure Cremation have been great. Acting as a loved ones executor is not easy but having Kerry (our point of contact) took some of the pressure off. My Dad had already decided and planned everything he wanted and Pure Cremation followed that to the letter; which meant we could have a joyful wake to celebrate Dad's life without the ceremony and sadness of a funeral. Pure Cremation helped me give Dad the send off he wanted and for that I am very grateful.”

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Posted 1 month ago

Thank you so much for your kind words. We’re delighted to hear that Kerry was able to support you during this time. It’s truly meaningful to know that we could honour your Dad’s wishes, and you were able to create a joyful celebration of his life. Best wishes, Pure Cremation Team

Posted 1 month ago

“I’d just like to send a massive thank you to all the team at Pure Cremation. When my dad passed away in hospital I wasn't sure what the procedure would be. After making contact with Pure a lovely lady talked me through everything. I was then contacted by Julia who was overseeing my dad care, she made things so easy especially at a difficult time, if I needed to know anything she was there to ask. The whole experience was made so much easier because of the care and expertise of the staff. I have received the ashes this week, hand delivered and in a beautiful container. I would highly recommend your service to anyone. Thank you Pure Cremation!”

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Posted 1 month ago

Thank you for your wonderful review. We are so glad to hear that our team was able to support you and make a difficult time a little easier. Julia and the rest of our staff are truly dedicated to providing compassionate care, and it’s heart-warming to know that your dad’s arrangements were handled with the utmost respect and expertise. Many thanks, Pure Cremation Team

Posted 1 month ago

“Fabulous, empathetic and timely service”

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Posted 1 month ago

Thank you so much for your lovely review. We’re thrilled to hear that you found our team to be empathetic and supportive at such a challenging time. Warm wishes, Pure Cremation Team

Posted 1 month ago

“Everything went smoothly and we were treated with respect and compassion during the process of our Daughters cremation. We were kept up to date with everything that went on and the ashes were delivered with care and compassion on our requested date.”

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Posted 1 month ago

Thank you for your heartfelt review, Mary. It's wonderful to know that our team was able to provide the care and compassion you and your family needed. Your satisfaction is incredibly important to us, and we appreciate you sharing your experience of our care. Best wishes, Pure Cremation Team

Posted 1 month ago

“So easy to set up. My mum sorted her plan out for a no fuss, no bother, cremation. When the time came to get intouch with Pure Cremation I felt they were so supportive over the phone. I had a lovely lady as my personal contact, who spent her time asking me about mum and her life. When her colleagues came to collect mum they were so professional and smart and nothing was too much trouble for them. Mums ashes were returned to us in the same professional way. Thank you to all”

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Posted 1 month ago

Thank you for your touching feedback. It has been our honour to look after your mum and to support you. It is heartwarming to hear that our team has given you such confidence and peace of mind when it really mattered. All the very best, Pure Cremation Team

Posted 1 month ago

“The care & consideration were exemplary throughout the process of saying goodbye to Peter. I was given guidance & kept informed every step of the way for which I will be eternally grateful. Thankyou”

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Posted 1 month ago

Thank you very much for your kind words. It means a great deal to us to know that you felt supported and informed at every stage. We are truly grateful that we could be there for you during such a difficult time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“The service you gave was exactly what you advertise. Well done, I would recommend you Cllr John Sullivan Warwick”

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Posted 1 month ago

Thank you for your positive review. We're glad our service met your expectations. Your recommendation means a great deal to us. All the best, Pure Cremation Team

Posted 1 month ago

“I just want to say Thankyou for everything you did to make it just bearable for us. You did everything we wanted for our son. You kept us informed in everything what was happening to my boy. This is what he wanted and will never ever forget it. You were so kind and asked me what we wanted. Kept me informed every step of my son’s resting. You even fetched him back to us for Xmas which we didn’t expect. But Thankyou for doing that. What we asked for we got. But I personally found we got a lot of care given to us. Thankyou so much for looking after my boy.xxx”

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Posted 1 month ago

Thank you for your deeply heartfelt words. It means so much to us that our care and communication provided some comfort. Returning your son to you in time for Christmas was the least we could do, and we’re so glad it brought a little peace to your family. Best wishes, Pure Cremation Team

Posted 1 month ago

“My Father Passed away on the 26th of October, we began the cremation process around the 30th of October. The start of the process was straight forward and Pure cremation were polite and helpful providing the details on what would happen. The whole process as stated on their website should be completed in around 16 days. I did not get my fathers ashes back untill the 17th of December. Pure Cremation did not inform us the crematorium being used to cremate my father was under refurbishment, I only found this out when I made a call to find out what was going on. I was told I would get a call the day after the cremation which was the 2nd of december, I did not recieve this so when I called to see if the cremation had taken place and query why I did not recieve a call i was then told phone calls after cremation usually happen after around 5 days. The only thing that went as planned was the delivery of my fathers ashes. We were notified of the delivery date and this was correct and the delivery happened without incicent, the lady was incredibly polite and helpful. Pure cremation need to look at their process when crematoriums are under refurbishment or not operating fully because me and my family have had to in a way put our grief on hold while waiting an incredibly long time for the process to be completed. Waiting nearly 2 MONTHS is NOT ACCEPTABLE!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“I am so pleased I chose Pure Cremations when my husband died as they made the whole procedure very easy. They are very professional and caring and we're always at the end of the phone if I needed any advice. My husbands ashes were returned by hand in a lovely urn soon after the cremation. I cannot fault Pure Cremations and would highly recommend them .”

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Posted 1 month ago

Thank you for taking the time to share your experience of our care. We are honoured to have been able to support you during this time. It’s good to know that our professionalism and care made things a little easier for you and that you felt well-supported throughout. Kindest regards, Pure Cremation Team

Posted 1 month ago

Pure Cremation is rated 4.8 based on 4,629 reviews