Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family and I have been greatly impressed by your prompt and sensitive attention to my brother's cremation. I'm pleased that I, too, am linked to Pure Cremation for when my time comes. I wish that all our post-bereavement affairs would go as smoothly.”

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Posted 1 month ago

Thank you so much for your heartfelt words. It means a lot to us that we could be there for you and your family. All the very best, Pure Cremation Team

Posted 1 month ago

“The ashes took a long time to come back, we were told it was local but it wasn’t and we had to chase communication which made it quite a stressful experience. It wasn’t as easy as we thought it would be and took a month and a half to finish the process”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“Very kind and friendly support throughout the whole process. My special thanks to Christine for her personal communications.”

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Posted 2 months ago

Thank you for your lovely feedback. We’ll be sure to pass along your special thanks to Christine—she’ll be delighted to know her personal touch made a difference. Kindest regards, Pure Cremation Team

Posted 1 month ago

“I cannot praise Pure Cremation highly enough. Throughout this very sad time all the people I have encountered have been thoughtful, courteous and kind to me. They kept me informed at every stage and I felt that my needs were their priority. I have no hesitation in recommending them.”

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Posted 2 months ago

Thank you so much for your heartfelt feedback. We’re truly grateful for your kind words about our team and the care you received. Knowing that you felt supported means everything to us. All the best, Pure Cremation Team

Posted 1 month ago

“Excellent service from all at Pure Cremation.”

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Posted 2 months ago

Thank you for your kind review, Dennis. Best wishes, Pure Cremation Team

Posted 1 month ago

“Was told they would phone me the day before with a time of return of my mother's ashes. Instead they sent a(TEXT MESSAGE) with a 3 hour time slot. Uncaring & rude.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. Your feedback is very important and will be taken on board as we work to change this process. A senior manager is personally reviewing the points you raised and will contact you directly as soon as possible. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 1 month ago

“Through my sad journey Pure Cremation made me feel at ease, and supported me. Very experienced and kind team THANK YOU”

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Posted 2 months ago

Thank you, Jane. We are delighted with your kind feedback. Best wishes, Pure Cremation Team

Posted 2 months ago

“Fantastic. Walked me through every step of the way . Could not of been more helpful. I dealt with a lady named wendy senior who was brilliant. Thankyou so much made every thing so much easier at a sad time .”

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Posted 2 months ago

Thank you so much for your heartfelt review. We're glad to hear that Wendy and the team provided you with the support you needed every step of the way. Your kind words mean a lot to us. Take care, Pure Cremation Team

Posted 2 months ago

“Nice compassionate people always helpful”

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Posted 2 months ago

Thank you so much. We are extremely proud of our team and we're glad you were pleased with the support you received. Kindest regards, Pure Cremation Team

Posted 2 months ago

“The service and the support was out standing”

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Posted 2 months ago

Thank you for your review and five-star rating. We're delighted that we could provide you with an outstanding service. All the best, Pure Cremation Team

Posted 2 months ago

“When my mum was diagnosed with a terminal illness, we talked about what she would like to happen after her death. She didn’t want a fuss or a funeral service. She liked the sound of Pure Cremation, but did not feel ready to pre-purchase a plan. She died at her home and having no prior experience of what to do when someone dies, I phoned Pure Cremation. The lady I spoke to was incredibly helpful and all the arrangements, including payment, were handled sensitively, over the phone, with email follow up. This high quality of care continued throughout. The gentlemen who collected mum were warm, polite and respectful and she left the house with dignity. There was a slight delay with the date of the cremation, as Pure Cremation did not receive some paperwork from the GP on time. However, I was kept fully informed and everyone I spoke to was kind as well as professional. I was able to arrange for mum’s ashes to be delivered to her home at a time when I could be there to support my dad. The lady who did this was caring and compassionate towards us both and took time to explain the paperwork that came with mum’s remains. Mum wanted her ashes scattering with other family members at a local cemetery. The certificate that came from Pure Cremation enabled this to be booked with ease. The member of staff from the cemetery who accompanied us commented positively on the practical design of the urn that enabled mum’s ashes to easily be scattered directly from it. Based on this experience all of my family have said that they would use Pure Cremation. Although it is a large company there are lots of personal touches and nothing is too much trouble for the staff.”

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Posted 2 months ago

Thank you for such a touching review. We're honoured to have supported you and your family and we will pass along your kind words to everyone involved. Wishing you all the best, Pure Cremation Team

Posted 2 months ago

“My experience with Pure Cremation was faultless considering the circumstances.. All the staff were helpful , caring and professional.. I would like to thank especially Kingsley who has been really so wonderful in helping me going through this terrible ordeal which is the passing away of someone you have loved so dearly all your life which is my darling mother.. Thank you all so much”

Helpful Report

Posted 2 months ago

Thank you so much for sharing your kind words. We will make sure Kingsley and the rest of our team hear your thoughtful feedback. All the best, Pure Cremation Team

Posted 2 months ago

“The people at pure cremation were absolutely amazing my mum was treated with the utmost respect and dignity they were so kind to me and very helpful I would totally recommend them to anyone they are a fantastic company, thank you so much for everything you did for me and my mum.”

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Posted 2 months ago

Thank you so much for your heartfelt review. Your kind words about our team’s care and respect mean the world to us. All the best, Pure Cremation Team

Posted 2 months ago

“The team where very friendly and help me sort out my farther funeral they did an excellent job thanks very much”

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Posted 2 months ago

Thank you for sharing your positive feedback with us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very friendly and respectful staff. Talked me through everything that I needed to do and kept me updated on what was going on. I was very impressed and would highly recommend them.”

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Posted 2 months ago

Thank you so much, your recommendations are greatly appreciated. All the best, Pure Cremation Team

Posted 2 months ago

“After dad passed away I rang them and they were so kind caring and compassionate helped me through a very difficult time! It was all so easy and helpful and I didn’t have to do much!”

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Posted 2 months ago

Thank you, for your thoughtful review. We are so glad to hear that our team was able to provide you with the support you needed. Your words mean a lot to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Family very pleased with every aspect.”

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Posted 2 months ago

Thank you for taking the time to share your positive feedback with us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Very caring,managed my father's passing very professionally, kept informed every step of the way as I requested,returned ashes to me in a very sensitive way,I wouldn't hesitate in recommending this company”

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Posted 2 months ago

Thank you for your heartfelt feedback. We are truly honoured to have been able to support you during the loss of your father and your recommendations mean so much to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“My experience of Pure Cremation is that they are very caring and sensitive and handled our case realy kindly.”

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Posted 2 months ago

Thank you for your kind words and positive feedback. It's great to know that you felt truly cared for by our wonderful team members. Best wishes, Pure Cremation Team

Posted 2 months ago

“All the staff were lovely and very sympathetic. I would definitely recommend them. Thank you for everything”

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Posted 2 months ago

Thank you for your kind words and heartfelt review. All the best, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,629 reviews