Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremations were brilliant, from the start when I called them on the day my mum passed to bringing her ashes back to me, everyone was so helpful and respectful, it made a very difficult time so much easier.”

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Posted 1 month ago

Thank you so much for your kind words, Lyn. We’re glad to hear that our team could support you and your family during such a challenging time. All the best, Pure Cremation Team

Posted 1 month ago

“After the passing of my step mum who didn’t want any grand funeral service we chose pure cremation who treated us with dignity and respect after one phone call everything was sorted and they kept us informed every step of the way and returned the ashes back to us to lay them somewhere nice that step mum loved highly recommend this company a really great service”

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Posted 1 month ago

Thank you for your wonderful review. We're so pleased that our team provided the care and respect you and your family needed during this time. It's an honor to help you honour your step mum's wishes. Wishing you all the best, Pure Cremation Team

Posted 1 month ago

“From start to finish my Mums cremation was handled firstly with kindness and respect ans secondly professionally ,I was guided through the process and kept up to date regularly I felt comfortable and confident about all matters which is what I needed at an emotional time .”

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Posted 1 month ago

Thank you for your heartfelt review. We’re glad that you felt supported and reassured during such an emotional time. Best wishes, Pure Cremation Team

Posted 1 month ago

“My family received the greatest of care from Pure Cremation when we chose them to look after my father. They informed us along every step of the way as to what was happening and we could call them at any time. A compassionate experience all round that made everything so much easier. Thank you.”

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Posted 2 months ago

Thank you for your touching review, Yvette. We're pleased you felt supported and well-informed during this difficult time. All the best, Pure Cremation Team

Posted 2 months ago

“Excellent service very polite and very professional made my job all the more better big thank you to Sam”

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Posted 2 months ago

Thank you for your kind words, it means a lot to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“It was just wha just what my late husband wanted. Very caring & professional at all times.”

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Posted 2 months ago

Thank you for your wonderful review. We are truly grateful that we could fulfil your late husband's wishes and are pleased to know that you felt supported and well cared for throughout. All the best, Pure Cremation Team

Posted 2 months ago

“very good and professional every thing was done with dignity thank you”

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Posted 2 months ago

Thank you for your heartfelt review, your words mean so much to us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Me Spencer Williams and my mum Eileen Williams can not thank you enough for your support and compassion in this difficult time. We are very grateful for your service yours sincerely Spencer ❤️”

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Posted 2 months ago

Thank you, for your touching review. We are deeply honoured to have been there for you and your mum during such a challenging time. Take care, Pure Cremation Team

Posted 2 months ago

“Comforting, helpful, kind and considerate from start to finish.”

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Posted 2 months ago

Thank you for your kind review. We are so glad to hear that our team provided you with comfort and support throughout the process. Your appreciation for our care means the world to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“All staff we dealt with where both professional and courteous, down to the gentleman who delivered the ashes of my brother. The service we recieved were above and beyond expectations. we would highly recommend Pure Cremation to everyone. My wife and I both have Pure Cremation and have also recommended them to friends and family. Many thanks.”

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Posted 2 months ago

Thank you for your wonderful review, Michael. We are truly grateful for your kind words about our team's professionalism and courteous service. It means so much to us that you and your wife have chosen Pure Cremation and recommended us to others. Your trust is our greatest reward. All the best, Pure Cremation Team

Posted 2 months ago

“From the moment I rang Pure Cremation on the morning of my dad's passing ,I have been treated with compassion and caring, everything is handled extremely professionally, and nothing is to much trouble.Just as it should be! I can't thank this company enough, they've taken the stress ,out of an extremely stressful time.Thankyou”

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Posted 2 months ago

Thank you, Francesca, for your heartfelt review. We’re truly honoured to have been able to provide support and compassion during such a difficult time for you. Best wishes, Pure Cremation Team

Posted 2 months ago

“From start to finish Pure Cremation have been fantastic when you lose someone it's a difficult time all the staff have been very professional and caring my uncles Ashe's were brought back buy a lovely lady on time has promised i would definitely recommend Pure Cremation to friends and family thank you all”

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Posted 2 months ago

Thank you for your touching review. We truly appreciate your kind words about our team's professionalism and care during such a challenging time. Take care, Pure Cremation Team

Posted 2 months ago

“Thank you, you made a difficult time so much easier for us.”

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Posted 2 months ago

Thank you for your heartfelt review, Leah. We’re glad we could help ease this difficult time for you. Your comfort and peace of mind during such moments are our top priorities. All the best, Pure Cremation Team

Posted 2 months ago

“Very pleased with the service provided.my contact with the team was excellent and kept me well informed of the process.would recommend to anyone interested in this type of service.”

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Posted 2 months ago

Thank you for your wonderful review. We're delighted that you had a positive experience with our team and that we could keep you well-informed throughout the process. Your recommendation means a lot to us. Best regards, Pure Cremation Team

Posted 2 months ago

“Everything was taken care of and PC give as much or as little information depending on what you request. All dealt with quickly and efficiently, the only thing we had to do was get the death certificate. I had no idea that you don’t need to have a service and wake.”

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Posted 2 months ago

Thank you for highlighting each stage of care you received, this means a lot to us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“It was good Service”

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Posted 2 months ago

Thank you for your kind words. Best wishes, Pure Cremation Team

Posted 2 months ago

“From start to finish everything was explained to me when I lost my dad.I was kept up to date with everything and could contact them at anytime.Nothing was too much trouble”

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Posted 2 months ago

Thank you for your touching review. It’s wonderful to know that you felt supported and informed throughout the process. Best wishes, Pure Cremation Team

Posted 2 months ago

“So glad we chose Pure Cremation, not only were they very professional, but were also compassionate, helpful and always willing to answer our questions and couldn't do enough for us ,I would 100%recommend them.”

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Posted 2 months ago

Thank you so much for your heartfelt review. We're thrilled to hear that you found our team to be both professional and compassionate. It means a lot to us to know that we could support you during this time. Warm wishes, Pure Cremation Team

Posted 2 months ago

“Our mum passed unexpectedly which was a shock to us all. The first phone call we had as with a lovely lady who helped us tremendously. However, from then it just went down hill. I made a phone call after the coroner had advised that my mum had been released. We you advised that you hadn’t got the paperwork, which when I complained you in fact had the paperwork. Then the day after the cremation day I was called not once but twice to say my mum had been cremated. There is need of a more personal touch this process for us even though we know it a direct cremation felt so robotic.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“I recommend Pure Cremation for piece of mind all your worries are put to ease. They treat me with dignity when my dad passed away.”

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Posted 2 months ago

Thank you. We are very pleased that our care and support made a difference to your family. All the best, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,542 reviews