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Pure Cremation Reviews

4.8 Rating 4,559 Reviews
96 %
of reviewers recommend Pure Cremation
Read Pure Cremation Reviews
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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Anonymous
Anonymous  // 01/01/2019
From the very first phone call to enquire and book a cremation to the final delivery of the ashes, everything was first class and done with the utmost respect. It was a huge weight off my mind when there are so many things to deal with and phone calls to make that this very important part of a loved one's death was taken care of so flawlessly. Thank you.
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Posted 11 months ago
Thank you for your very kind words, it is good to know that you felt so well supported by our dedicated team. All the best, Mia
Posted 11 months ago
lovely staff had this for my husband and also have it for myself they keep in touch over a 2wk period an let u no all what is happening from start to end very supportive would highly recomend
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Posted 11 months ago
Thank you for taking the time to share your experience of our care. It is great to know that you felt well supported by our dedicated team. Best wishes, Mia
Posted 11 months ago
Not a good service received and not what we were sold or on their website . My dad passed away on 1st January and was not collected by pure cremation from the hospital until 23rd January . Not much communication and they kept saying it was because of paperwork then finally they admitted that they were short staffed . Not informed until 26th the cremation was definitely taking place 28th and that was only because I rang them , more happened but to much to go into. The only positive we have is when the ashes were hand delivered by a lovely lady who spent time talking to us showing us care and compassion
Helpful Report
Posted 11 months ago
Thank you for taking the time to provide us with feedback regarding your experience. Although I can see that you were contacted by a manager who addressed your concerns raised at the time, we would like to arrange for a senior manager to speak with you to ensure you are satisfied with the outcomes provided. They will be in touch shortly. Thank you also for your kind words about the member of staff entrusted with bringing your father’s ashes home to you, we will ensure this is passed on. Kind regards, Mia
Posted 11 months ago
Very kind but efficient people. Clear step by step help. Treated my mum with respect.
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Posted 11 months ago
Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe
Posted 11 months ago
I am glad my wife and I chose to use Pure Cremation a simple way to leave this life without all of the arrangements and costs of a funeral, so family and friends wont have to say goodbye to a wooden box,.They can remember Jean my wife and me as we're, have . i am happy with Pure Creation myself i am satistfid with my choice. thanks again Pure Cremation. My turn next.
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Posted 11 months ago
Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe
Posted 11 months ago
Excellent service no fuss but very professional.
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Posted 11 months ago
Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe
Posted 11 months ago
Couldn't have asked for a better service from choosing Pure Cremation to ashes coming home Thankyou
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Posted 11 months ago
Thank you for taking the time to share this wonderful feedback with us, it was an honour to support you. Best wishes, Mia
Posted 11 months ago
Very efficient staff, who treated me and my mum with respect. All sorted out quickly and ashes handed to me by a nice man you was kind and understanding when I couldn't stop crying. Thank yoy
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Posted 11 months ago
Thank you for sharing your experience of our service, it is great to know you felt well supported by our lovely team. All the best, Mia
Posted 11 months ago
Communication good at the start of the process but arranging the return of the Ashes very disappointing.
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Posted 11 months ago
We appreciate your time in reviewing our service. Kind regards, Chloe
Posted 11 months ago
This unfortunately the 2nd time i have used Pure cremations in the last 3 years. The service is always excellent, from empathetic staff,to communication. For a simple but dignified saying goodbye to a love one.I would highly recommend them.
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Posted 11 months ago
It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through two losses. It is the highest compliment we could ever receive. Kind regards, Chloe
Posted 11 months ago
Pure Cremation provided a very efficient and helpful service to our family in our time of need and we will be forever greatful to all the staff at Pure Cremation for their support and thoughtful,friendly manner.
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Posted 11 months ago
It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe
Posted 11 months ago
It has been a very emotional time but Pure Cremation have been kind, thoughtful and very respectful. Calling to see if we were ok and delivering the ashes with such care. Excellent.
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Posted 11 months ago
It has been our honour to care for you all. Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe
Posted 11 months ago
Faultless service delivered in a kind and caring way. Really appreciated my husbands` ashes being brought home to me.
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Posted 11 months ago
Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe
Posted 11 months ago
At the sad time when I needed a simple and quick way to deal with my sisters loss, I found Pure Cremaion service very helpful and supportive.They were easy to deal with, the follow up process was very good and kept me informed at all stages. I would recomend them to any one who required this type funeral for a loved one.
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Posted 11 months ago
It is our privilege to have been asked to care for your sister and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia
Posted 11 months ago
Very good service from start to finish, answer questions sympathetically and promptly.. Could only fault it. At these dad times they were professional and thoughtful.
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Posted 11 months ago
These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia
Posted 11 months ago
Good service for my dad thanks you for all of your help
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Posted 11 months ago
It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe
Posted 11 months ago
I lost my beautiful husband suddenly at 48 at Xmas. We had nothing planned other than a discussion to say we both never wanted a funeral. The day of passing I rang pure Cremation and they took over everything, im crying writing this, as they were all so very kind, did exactly as they said, I knew step by step what was going on, and my love came back to me beautifully as they said.iv just paid for mine with them, so my children don't go through the worry of what to do...ill be grateful forever, thankyou
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Posted 11 months ago
Taking out a plan after experiencing our care for a loved one is the highest compliment that we can receive. Thank you for these kind words. Kind regards, Chloe
Posted 11 months ago
From the very first call the whole process was so simple. I can't fault the caring customer service I was given. Pure Cremation kept me updated every step of my father's journey until he was returned home. Thank you so much
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Posted 11 months ago
These lovely words will be greatly appreciated by our caring team, thank you for taking the time to share your experience with us. Best wishes, Mia
Posted 11 months ago
Completely wonderful service from start to finish at such a difficult time. They really helped take some of the stress away. Everyone I spoke to from the first call to the delivery of my Dad’s ashes were kind, gentle patient.
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Posted 11 months ago
Thank you for highlighting the sensitivity shown by our wonderful team, we are pleased that this took some of the stress away at such a difficult time. Kindest regards, Mia
Posted 11 months ago
Wonderful, kind and caring service from start to finish. Helpful through all stages. Highly recommend.
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Posted 11 months ago
Thank you for these kind words. Best wishes, Mia
Posted 11 months ago
Pure Cremation is rated 4.8 based on 4,559 reviews