Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,580 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to contact. Friendly, supportive and professional when dealing with the most difficult of times. Assigned a regular contact and commital handled sensitively. Brought my partner's ashes back home in good time. Thank you very much and will recommend the service.”

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Posted 2 years ago

It was our honour, thank you for these lovely words. Kindest regards, Mia

Posted 2 years ago

“Everyone I spoke to were so respectful in the words they used. For example, is your mum still resting at your hospital and we now have your mum in our care. This meant so much at such a distressing and emotional time. I can’t thank you enough. I have included a picture of my silly lovely mum xx”

Pure Cremation 5 star review on 28th December 2022

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help support you and it's heart-warming to hear that you felt truly looked after. Best wishes, Mia

Posted 2 years ago

“Lovely personal contact throughout. ...thanks to Alison for her keeping me updated also to Andy who delivered my husband Colin ashes to his daughter in Sussex & his wedding ring to myself in Gloucestershire.”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 2 years ago

“My mum wanted to get her affairs in order so that her family didn’t have to go through the marketing and sales circus that some funeral services tend to offer – and speaking as her executor, I am really grateful that she did. Pure Cremations made everything as clear and as straightforward as possible. We were kept well-informed every step of the way and the compassion and care we were shown were exemplary. Every phone call was delivered sensitively - on time and as promised – and each process was made easy to understand. Quite simply, my mum, as usual, did the right thing for all of us and by choosing Pure Cremations, she made such a difficult process simple and respectful. The hand delivery of the ashes was impeccable and the persona delivery to my door was consummate, compassionate and flawless. A perfect ’10.’.”

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Posted 2 years ago

“Pure Cremation was a tremendous help at a very challenging time in one's life, very professional and understanding from the very first telephone call to the return of the ashes of my very loved husband; thankyou Tracey my assigned member of staff & to Rick who brought my husband back to me. Not once in the process did I feel pressured & I hate to bring such a vulgar subject up however was value for money. The title sums the service up ...Pure Cremation; well done!”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your husband. Kind regards, Olivia

Posted 2 years ago

“Very polite and thoughtful calls from pure cremation kept me updated right up to the day my dads ashes returned home Highly recommend”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“I was very pleased with Pure Cremations from start to finish. At such a stressful time it is lovely to have someone take all the hassle away and deal with everything for you. The whole procedure went according to plan, and having your own personal advisor to ring if you needed it was a great comfort. My family were also impressed and intend to use the service in future when the time comes.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“The service by Pure Cremation was just as we expected. Every step was made easy and staff were always very caring and kept us updated every step of the way. My Mothers death was a happy release so as a family it came with relief, but we were happy with the format. Most of all it has given us time to gather Family together at a time we could all make it rather than rush. As the death was a few weeks before christmas it simplified things a lot.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“absaloutly fantastic service,from the first call to say lynda had passed away.Everything was taken care of instantly,i was kept up to date with the progress it really is exactly what it advertised, There was so much care and compassion i fully reccomend pure cremation, this is exactly what lynda would have wanted thankyou”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“I whole heartedly from experience, recommend anyone to use this service. I have never had to deal with a loved one passing away before and Pure Cremation took time with me to talk through what I needed to do and called me EVERY step of the way through my loved one’s cremation process. I was not exhausted with paperwork or left with a huge bill. It is exactly as simple as their advert, and NO hidden fees. At a time when you just want to grieve, Pure Cremation is a very simple to use service.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Mia

Posted 2 years ago

“Very quick efficient service they took care of literally every thing it took alot of stress and pressure off and my dad is now back home with me where he belongs! Thank you so much for making a heart breaking time more bearable”

Pure Cremation 5 star review on 25th December 2022

Helpful Report

Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“Made the process of dealing with a death easier.”

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Posted 2 years ago

Thank you for taking the time to share this with us. Kind regards, Mia

Posted 2 years ago

“Very professional, kept us informed all of the time, courteous and helpful”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“All the people I dealt with were extremely kind and helpful. There was a bit of a mix up with the coroner and the mortuary, but, as the extra fee for courier delivery was waived, I am very happy with the service offered and would thoroughly recommend Pure Cremation to others. Thank you for all your help.”

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Posted 2 years ago

Thank you for taking the time to share your experience, it is truly appreciated. Best wishes, Mia

Posted 2 years ago

“I would like to thank the team for the caring and professional manner they demonstrated on the passing of my mother They took all my wishes into account and were lovely every step of the way, sincere thanks x”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Most efficient and sympathetic throughout. Would certainly be happy to recommend Pure Crematorium to anyone.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“Professional, polite staff. Always there to help. Always keep the customer updated on what is happening.”

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Posted 2 years ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“The service was exemplary, very dignified and excellent communication throughout. It was exactly how my mum wanted her wishes after her passing.”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“very pleased with their promise, never had to worry about the cremation all done.”

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Posted 2 years ago

Thank you for sharing your experience, it was our honour to support you at this hard time. Kindest regards, Mia

Posted 2 years ago

“Excellent service.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,580 reviews