Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At a traumatic time pure cremation were understanding, supportive and always kept us up to date with information. I can't recommend them enough. Thank you.”

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Posted 2 years ago

Dear Lee, Thank you for your kind words and recommendation Take care, Scott

Posted 2 years ago

“Absolutely amazing, can’t thank you all enough for taking care of my grandad and bringing him back to us!”

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Posted 2 years ago

Thank you for your kind words. Take care, Scott

Posted 2 years ago

“I couldn't fault you one bit. Your help, support,and sheer dedication to people at the most vulnerable time of their lives. Alex and every member I spoke to were always so compasionate and understanding. Thank you so much for bringing my husband home to me too.”

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Posted 2 years ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families who turn to us. It was our honour to care for your husband and to return him home to you. Kind regards, Mia

Posted 2 years ago

“Thank you Emma fabulous all my family thought she was wonderful xxx”

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Posted 2 years ago

Thank you for your review. Take care, Scott

Posted 2 years ago

“Pure cremations was a first class worry free experience. We were always kept up to date with telephone calls from the very friendly and helpful staff. I would definitely recommend pure cremations.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Mia

Posted 2 years ago

“The service provided by Pure cremation was superb at a time of trauma for me and my brother. They handled everything from liaising with the Coroner to the delivery of the ashes. Thank you so much.”

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Posted 2 years ago

It was our honour to do this for you and to care for your loved one, thank you for these lovely comments. Kind regards, Mia

Posted 2 years ago

“I gave the review a good rating because although the phone conversations were good and they kept us in the loop, I kept receiving an email requesting me to sign the permission document online, I received about 10 of them continuously, even after I told one of the team and sent a message online to say it was an error as I had posted the documents. Overall though I would recommend Pure Cremation as it made it a lot easier to cope with.”

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Posted 2 years ago

Thank you for sharing your experience with us all, it is greatly appreciated. It is touching to know our care made this difficult time just that little bit easier. We apologise for the inconvenience caused by the extra emails received, we will ensure this error has been resolved. Kind regards, Mia

Posted 2 years ago

“My dad wanted a pure cremation & although I was slightly worried about the whole process, after using pure cremation, myself and my family are so glad we did. Everyone we dealt with at pure cremation was extremely professional, polite, helpful and informative. I was worried that doing it this way would be impersonal but from the first phonecall that worry was put at ease. Rachel & Chloe were absolutely lovely. They kept us informed on everything, when they would be collecting my dad, once he was in their care, his cremation date & they called us after to let us know everything went to plan & when he would be coming back home to us. Rick was the gentleman who delivered my dad's ashes back to us and he was exceptionally good at his job. He talked us through the cremation and wasn't rushed, he treated us with compassion and my dad's ashes with complete respect. On behalf of myself and my family we would like to thank Pure Cremation for how they handled this extremely sensitive & important decision and for making my dad's final journey perfect.”

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Posted 2 years ago

You have made our day with this fabulous review of our care and service. We will share this lovely feedback with the team members involved as we know it will be greatly appreciated. Kind regards, Mia

Posted 2 years ago

“Feel let down had to keep ringing for updates on my husband at this difficult time said they would ring back never did then got a very nice lady called Rachel she keep me informed thank you me personally l wouldn't recommend pure cremation but my husband wanted no fuss which l respected his wishes”

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Posted 2 years ago

Dear Kim, Thank you for sharing your experience and thoughts on our service. If you wish to discuss your experience further, please do reach out to us at customercare@purecremation.co.uk Take care, Scott

Posted 2 years ago

“With some trepidation, but in line with my relative's wishes, I instructed Pure Cremations to handle her unattended funeral arrangements. I need not have worried. Despite the fact Pure Cremations are an "out of area" funeral service, they were very efficient in liaising with the private care home where my relative passed away and all the necessary arrangements were made by Pure Cremations without the need for any additional input from me. That said, I was kept informed at all stages and the nominated liaison representative from Pure Cremations dealt with me at all times in a sensitive and courteous manner. Whilst an unattended funeral is clearly not what everyone might choose, if this is what you or your loved one prefers I don't think you would receive a better or more efficient service than that provided to me by Pure Cremations.”

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Posted 2 years ago

Thank you, for some families, we will be their first experience with a direct cremation service and the unknown can be daunting. Our team work hard to provide such a high standard of genuine care and professionalism and it's wonderful to know we put your mind at ease at such a difficult time. Kind regards, Mia

Posted 2 years ago

“My Mum chose Pure Cremation, as she didn't want a funeral and really wanted to save the family the distress, as well as the cost, and the work that would be involved at an already difficult time. Some friends and family have expressed surprise and disappointment that there is no funeral, but I believe Mum did the right thing, and my husband and I will be doing something similar ourselves. I have found the whole procedure straightforward and easy to understand, with pointers being given as to paperwork required, etc. The online permission document was also welcome, as this speeded up the process substantially. I am very pleased with the presentation of the ashes; the gentleman who brought them was a very nice chap; he had quite a run to get to us, so this was all the more appreciated. I like the recycled plastic urn; very forward-thinking, and not at all distasteful; I thought it looked very good. The most astonishing part to me was the little brick that was included, which shows clear marks, due to having been cremated with my Mum. Perhaps some people may not like this, but I think it is fabulous; not only does it confirm that the correct person's ashes are in the urn, but it is a permanent memento that I am very happy to keep. I really thought this addition was superb. Everyone at Pure Cremation has been very kind and helpful; I think it has run so smoothly that it would be easy to forget how much work must have been involved. In particular, the collection of my Mum from the Hospice went without a hitch, and I did not have to be involved; it was arranged directly with the nurses on my behalf, and tbh, this is something I would not have liked to have to do myself on that day, so a big 'thankyou' is in order for making an admittedly, natural process, that is often unnaturally complicated by officialdom, so easy to deal with for the recently-bereaved. The only reason that I have not given 5 stars is due to a small administrative error that occurred; it does not in any way reflect upon the commitment and efficiency of the service, nor the dedication of the people behind it. I would thoroughly recommend Pure Cremation to all my friends and family, in fact, to anybody who is looking for a way to reduce their stress and workload around this difficult event. Everything has been efficiently and sensitively handled and I cannot praise Pure Cremation enough for this. My Dad also has a plan, and this has given me quite a bit of peace of mind regarding his eventual passing, and the same for Staff at the Nursing Home where he currently lives; they know they can rely on Pure Cremation to make arrangements quickly and with the minimum of disruption to their other residents. It really is a blessing to everyone. I have horses, and for years, we in my family have said that it would be great if humans could have the same dignified and efficient means of exiting this world. I really feel that Pure Cremation have achieved that, and I am not being frivolous; it really matters when you are already upset and just don't need any more red tape, nor a reminder a few weeks later. This process allows you to heal better, in my view; you don't have that awful dread of the funeral coming up; each day can truly be an opportunity to distance yourself emotionally from the death of a loved one, without being summarily dragged back into all that gloom 2 or 3 weeks later, which is the most difficult thing for a lot of people. Obviously, it can't solve everything, but it really helps. THANKYOU FROM ALL OF US.”

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Posted 2 years ago

Thank you for sharing your experience of our care and for your feedback, which is truly valued and will be taken on board. These lovely words will be greatly appreciated by our whole team, it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Mia

Posted 2 years ago

“Very satisfied with the services of Pure Cremation and was kept informed by them at every stage of the process until the ashes were returned.”

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Posted 2 years ago

This is the high standard of service we aim to provide for every family who reaches out to us, thank you for your review of our care. Kind regards, Mia

Posted 2 years ago

“We are so pleased to have decided on Pure Cremations,they were so kind and understanding. We were helped through with everything explained from the first phone call. The pressure was taken away and they organised everything very calmly. Thank you.”

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Posted 2 years ago

What a touching review, thank you so much for taking the time to share this with us. Kind regards, Mia

Posted 2 years ago

“I would like to thank all of you so much. Simon.”

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Posted 2 years ago

It was our honour to support you, thank you for taking the time to share your experience. Kind regards, Mia

Posted 2 years ago

“It is never good loosing a loved one! I can say hand on heart Pure Cremation were absolutely so professional and sensitive to any needs, also the staff who returned Mum to me. Thank you all very much.”

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Posted 2 years ago

Dear Linda, Thank you for sharing your experience with us. It is an honour to look after every client we have in our care. Take care, Scott

Posted 2 years ago

“When my father-in-law passed away the two men who picked him up were very professional, thoughtful and caring. They even showed respect when driving away by driving slowly . The staff on the phone were informative, professional and polite. There was always someone available for advice. We were informed during every part of the process. We live in Yorkshire and the ashes were brought to us from Hampshire by the Pure Cremation staff. The lady who brought them was very polite and caring. The urn that the ashes were placed was very nice. We feel also that Pure Cremation is good value for money. We will request Pure Cremation for ourselves we are that satisfied.”

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Posted 2 years ago

Dear Sandra, Thank you for sharing your experience, it shows the care and level of professionalism we aim to provide. I have shared your review with our teams. Take care, Scott

Posted 2 years ago

“Thank you for all your help and care with my mum. It was lovely to speak to people who seemed to genuinely care about her and myself and my family. Everything that you said would be done was done at the time stated and your staff went above and beyond to help me resolve a few problems that I had with registrars re death certificate and also the doctors not signing forms etc. thank once again”

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Posted 2 years ago

It has been our honour to look after your mum and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Chloe

Posted 2 years ago

“A caring and respectful service from start to finish - thank you for making a difficult process easy”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“Luke made me feel very at ease and I felt very included in the whole process. All team were very supportive even delivery driver. Excellent service. Credit to the company”

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Posted 2 years ago

Thank you for highlighting how much care our lovely people devote to their important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe

Posted 2 years ago

“I was very pleased with your service at this sad time thankyou so much recommend deffo”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews