Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,940 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th April 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They looked after my mum/wife from picking her up from hospital and to bring her back home”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Pure Cremation Team

Posted 3 months ago

“Thank you Pure Cremation. Professional, respectful, excellent customer service. Kept me informed at each step. It was reassuring to be given my own person as point of contact. Very sensitive to our circumstances. When ashes were returned to me, the professionalism, respect and kindness and care was excellent. I am very happy to be an advocate for pure cremation after my experience.”

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Posted 3 months ago

Thank you so much for your heartfelt review, Marion. We're delighted to hear that our team provided the professionalism and support you needed during this sensitive time. It's wonderful to know that having a dedicated point of contact was reassuring for you. Best wishes, Pure Cremation Team

Posted 3 months ago

“The staff were very helpful, friendly and were very good at informing me with the service and how things were done.And when the gentleman brought Mum s ashes back he was very minded and friendly .I would recommend your company from alison”

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Posted 3 months ago

Thank you for sharing your experience with us. We truly appreciate it, as it means a lot that we could provide you with clear information and ensure everything went smoothly. We are also grateful for your kind words about the gentleman who returned your mother's ashes. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Excellent service, from the initial phone call, everyone was professional and understanding”

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Posted 3 months ago

Thank you for your kind words, Julie. We are thrilled with your feedback. All the best, Pure Cremation Team

Posted 3 months ago

“A calm & compassionate service.”

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Posted 3 months ago

Thank you for your lovely review. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Very simple and easy to deal with in such a traumatic time. All staff I dealt with was very friendly and helpful and explained what would happen when and kept me in the loop of what was happening.”

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Posted 3 months ago

Thank you for your touching feedback. We are very pleased to hear that our care and support made a difference to your family. Best wishes, Pure Cremation Team

Posted 3 months ago

“Everything from the initial contact to the delivery of my father's ashes was handled sympathetically and efficiently . It felt like a very personal service”

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Posted 3 months ago

It was our honour, thank you for these lovely words. All the best, Pure Cremation Team

Posted 3 months ago

“The service we received from Pure Cremation was totally professional and yet very friendly and kind from first contact to the ashes being delivered personally to our home. I would use them again.”

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Posted 3 months ago

Thank you for your kind words. We're truly grateful that you took the time to share your experience and we’re honoured to have been able to support you and your family. Best wishes, Pure Cremation Team

Posted 3 months ago

“My experience with Pure Cremation, after my mother died recently, was stress free. All the staff were very professional and caring, from the moment I informed them of her death, and continued right through the whole process, including the delivery of her ashes.”

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Posted 3 months ago

Thank you so much for taking the time to share your experience with us. Your kind words about our team’s professionalism and care mean a great deal to us. It’s our priority to ensure every step of the process is handled with respect and compassion, and we’re glad to know that we were able to meet your expectations. Best wishes, Pure Cremation Team

Posted 3 months ago

“Pure cremation have been so thoughtful and very helpful and very compassionate through this very difficult time.”

Helpful Report

Posted 3 months ago

Thank you for sharing this positive feedback with us. It’s so important to us to be there for families during the hardest times, and it means a great deal to know our care and compassion made even a small difference for you. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I got my son’s ashes back yesterday from a very caring kind person. I cannot fault them whatsoever. He is now in is bedroom again. The very kind lady who looked after me during is resting made me feel, my son was being looked after. They did everything I asked and it’s exactly how we wanted it.I knew he was being cared for and Thankyou so much for fetching him home for Xmas with us. Xxxxxx”

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Posted 3 months ago

Thank you for taking the time to share your amazing feedback. It’s truly touching to read your kind words, and we're so glad we could fulfil your wishes exactly as you wanted. Knowing your son is back home with you for Christmas and that you felt he was cared for every step of the way means everything to us. Best wishes, Pure Cremation Team

Posted 3 months ago

“My family and I have been greatly impressed by your prompt and sensitive attention to my brother's cremation. I'm pleased that I, too, am linked to Pure Cremation for when my time comes. I wish that all our post-bereavement affairs would go as smoothly.”

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Posted 3 months ago

Thank you so much for your heartfelt words. It means a lot to us that we could be there for you and your family. All the very best, Pure Cremation Team

Posted 3 months ago

“The ashes took a long time to come back, we were told it was local but it wasn’t and we had to chase communication which made it quite a stressful experience. It wasn’t as easy as we thought it would be and took a month and a half to finish the process”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us. Your feedback is very important, and we truly appreciate you bringing these points to our attention. A senior manager is currently reviewing the concerns you’ve raised and will reach out to you directly as soon as possible. In the meantime, if there’s anything else we can do, please don’t hesitate to contact us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“Very kind and friendly support throughout the whole process. My special thanks to Christine for her personal communications.”

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Posted 3 months ago

Thank you for your lovely feedback. We’ll be sure to pass along your special thanks to Christine—she’ll be delighted to know her personal touch made a difference. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I cannot praise Pure Cremation highly enough. Throughout this very sad time all the people I have encountered have been thoughtful, courteous and kind to me. They kept me informed at every stage and I felt that my needs were their priority. I have no hesitation in recommending them.”

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Posted 3 months ago

Thank you so much for your heartfelt feedback. We’re truly grateful for your kind words about our team and the care you received. Knowing that you felt supported means everything to us. All the best, Pure Cremation Team

Posted 3 months ago

“Excellent service from all at Pure Cremation.”

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Posted 3 months ago

Thank you for your kind review, Dennis. Best wishes, Pure Cremation Team

Posted 3 months ago

“Was told they would phone me the day before with a time of return of my mother's ashes. Instead they sent a(TEXT MESSAGE) with a 3 hour time slot. Uncaring & rude.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience with us. Your feedback is very important and will be taken on board as we work to change this process. A senior manager is personally reviewing the points you raised and will contact you directly as soon as possible. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 3 months ago

“Through my sad journey Pure Cremation made me feel at ease, and supported me. Very experienced and kind team THANK YOU”

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Posted 3 months ago

Thank you, Jane. We are delighted with your kind feedback. Best wishes, Pure Cremation Team

Posted 3 months ago

“Fantastic. Walked me through every step of the way . Could not of been more helpful. I dealt with a lady named wendy senior who was brilliant. Thankyou so much made every thing so much easier at a sad time .”

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Posted 3 months ago

Thank you so much for your heartfelt review. We're glad to hear that Wendy and the team provided you with the support you needed every step of the way. Your kind words mean a lot to us. Take care, Pure Cremation Team

Posted 3 months ago

“Nice compassionate people always helpful”

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Posted 3 months ago

Thank you so much. We are extremely proud of our team and we're glad you were pleased with the support you received. Kindest regards, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 4,940 reviews