Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shambles from start to finish”

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Posted 2 years ago

We are sorry to learn of your experience. Your comments have been passed along to our senior management team. We will be in touch to discuss your experience further. Kind regards, Chloe

Posted 2 years ago

“The Pure Cremation team provided an excellent service and were very friendly, professional and helpful. I would recommend them to other people. Thank you so much!”

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Posted 2 years ago

This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Olivia

Posted 2 years ago

“I would like to say that Pure Cremation were very professional throughout the process of dealing with my mother after she passed away and they kept me informed of every step of the way . The ashes were delivered by hand at an agreed time so that we can now celebrate her life as a family in a way she would have liked”

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Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to care for your mother and to support you during this difficult time. Kind regards, Olivia

Posted 2 years ago

“I would like to say thank you very much for being there for us at this difficult time and making it a smooth journey for dad which he wanted”

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Posted 2 years ago

It is our privilege to have been asked to care for your dad and it is heart-warming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“Pure Cremation Ltd were absolutely brilliant in all the interactions I had with them regarding the passing of my husband. The person who took my call early one morning, thank you for providing an all hours service, was very sensitive, understanding, helpful and easy to talk with. The administration work was easy to do and prompt The team that collected my husband were kind, compassionate and so careful and considerate. I was an ambulance officer many years ago so knew the pitfalls of removing someone from their home, it was done very efficiently, and the crew were so personable and made, what was a horrible time for me, bearable and non-dramatic. The gentleman who delivered the ashes was also very sympathetic and understanding. All in all the service was wonderful and I thank you so very much. I will be organising my own cremation with your company Many friends and relations all tuned in on a zoom call to make a toast to my husband on the day of the cremation, which was a much better experience than going through a funeral. I only had one friend who felt she had been cheated by not being able to attend a service! Thank you”

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Posted 2 years ago

Thank you for sharing your experience, it is our privilege to have been asked to care for your husband. These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 2 years ago

“Thank you for your wonderful service and kindness at a very sad time. Emma returned my late husbands ashes last Thursday and her kindness and sympathy is proof that she is no doubt the right person for the job.”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 2 years ago

“So sorry for the delay , My Family would just like to express how grateful we are for the way you all dealt with my Late Father Mr George Reynolds. The service that you provided for us was 1st Class , with him being collected & taken away within hours of his Passing, and being returned on the day that was arranged (even with it being a Bank Holiday). We were informed of every movement within the process of the final cremation. It took the whole stress of having to arrange a ‘full’ funeral away from the family , at a very sad & emotional time for us all. You will be highly recommended to others (when the time comes). Thank You Again. Kind Regards . The Reynolds Family.”

Pure Cremation 5 star review on 13th September 2022

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your father, and heartwarming to hear that you felt truly looked after. Kind regards, Olivia

Posted 2 years ago

“A very smooth process. Friendly staff always on end of phone. Kept up to date with all proceedings. Delivery of ashes done in person by extremely polite and courteous gentleman from staff. Was happy to chat and give brief history of company. All in all could not fault all my dealings with pure cremation.”

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Posted 2 years ago

“It was my dad,s wish to have a minimum fuss funeral.Pure Cremation were good value,respectful and very nice people.I would especially like to thank Luke Dowan for dealing professionally and sympathetically with Green Form issues that were not of his making.We got there in the end and my mum was very pleased with the decorated urn - opting on leaving my dad intact instead of scattering his ashes.Many thanks for all your help. Regards, Tony Holmes.”

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Posted 2 years ago

It has been our honour to look after your dad and to support you. It is heartwarming to hear that Luke has given you such confidence and peace of mind when it really mattered. Kind regards, Olivia

Posted 2 years ago

“I was very happy with the service you supply, my husband and I had discussed pure cremation, as find service’s distressing, although it was distressing for me and my family , we were able to show our emotions more .staff very helpful , and the gentleman who delivered the ashes was very thoughtful and kind . Thank You”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Olivia

Posted 2 years ago

“Pure cremations has looked after my dad and having to deal with the doctors who caused alot of problems so from the time he got there to actually being cremated took a long time but chloe and the rest of the team where very helpful and kept me and the family informed All the time. I would definitely recommend them to any one who wants a no fuss funeral”

Pure Cremation 5 star review on 11th September 2022

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Posted 2 years ago

Thank you for this lovely review. I will pass this on to Chloe who will be delighted with this personal recognition of the care they have given. These lovely words will also be greatly appreciated by the whole team. Kind regards, Chloe

Posted 2 years ago

“I found the people at Pure Cremation to be very efficient and professional. They made me feel at ease with all the procedures and helped me with all the paperwork. My family and I are pleased we choose Pure Cremation for my husband. It made his death easier to cope with knowing they were helping with everything.”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 2 years ago

“Sensitive, polite and efficient, would recommend.”

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Posted 2 years ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Kind regards, Chloe

Posted 2 years ago

“Really lovely could not fault in any y”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“Everyone you speak to is very friendly and helpful, the whole process was seem less.”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“Some years before her death my mum and I discussed what sort of funeral she wanted.She wanted “no fuss”.I researched options and she decided that a direct cremation would fit the bill. When she went into what was clearly the end phase of her life I phoned Pure Cremation to get information on what they did.All the contact I had with them from that first call was marked by clarity and competence. Staff at Pure Cremation answered calls and emails promptly and kept me updated on what was happening. My mum’s ashes were delivered to me in person at my home at a prearranged time. There were no hiccups at any point. I think I dealt in person with three members of staff over a 6 week period .They we’re all professional responsive and “human”.”

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Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning funerals in advance. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“They just what you need at a bad time”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“Iam very happy with the service from pure cremation friendly and polite all the way through”

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Posted 2 years ago

It has been an honour to support you both at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Chloe

Posted 2 years ago

“The whole task of getting my Dads Pure Cremation set up from start to Finnish was really easy and I cannot thank you enough . As soon as we made the call of his passing you were so professional in the way you dealt with him. I was called and told Dad had been picked up and you were looking after him, also I was told when he was cremated, then the time for his ashes to be returned to us. We can only say thank you for the whole process,as you made it better for our family at this sad time .”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Mia

Posted 2 years ago

“Very easy to deal with and very sincere with my fathers wishes so courteous”

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Posted 2 years ago

It is our privilege to have been asked to care for your father and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews