Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,564 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation was recommended to me by the District Nurse. I found the procedure and kindness of everyone I spoke to on the telephone exceptional and it helped me to cope with the death of my husband.”

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Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. With kindest regards, Chloe

Posted 1 year ago

“From start to finish your staff were understanding and sincere at a time which is very difficult for me. The slight hiccup was sorted out swiftly and I know my husband would have approved of his wishes being carried out so smoothly. I would like to particularly mention the lady who delivered his ashes. She was extremely pleasant and made the occasion easy to cope with. Thank you.”

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Posted 1 year ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning our colleague, we will pass on your kind words to them. Kind regards, Chloe

Posted 1 year ago

“Excellent service from beginning to the end of our journey.”

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Posted 1 year ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 1 year ago

“The service from pure creation was as expected although I had to chase a little for dates. I am less impressed with being repeatedly asked to provide a review at this difficult time.”

Helpful Report

Posted 1 year ago

Thank you for your valued feedback. When sending out a request for feedback of our services, it is hard to strike the right balance. We aim to send it before too much time has passed and we are bringing up the emotions of losing your loved one again, and sending it too early before our services are completed. We are sorry if you felt this was not an appropriate time to have sent this. If you would like to discuss your comments further with a member of our team, please reach out to us via customercare@purecremation.co.uk. Kind regards, Chloe

Posted 1 year ago

“Pure cremation have a excellent team . My contact was Katie - very nice person to deal with in my bad time . They ring you regular with all information at each stage . Then Emma delivered my ashes and was also very nice to deal with . Thank you all for a great job .”

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Posted 1 year ago

Thank you for highlighting the care and support offered by Katie and Emma, it's wonderful to hear. Kindest regards, Mia

Posted 1 year ago

“Helpful,professional”

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Posted 1 year ago

Thank you for sharing this feedback with us, it's greatly appreciated by our whole team. All the best, Mia

Posted 1 year ago

“Every part of our experience with you in dealing with our much loved brother was so emotionally supportive. My husband and I had already applied for ourselves, so you have reassured our families. We can't thank you enough for your support.”

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Posted 1 year ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your brother, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 1 year ago

“My father hadn't pre-paid with Pure Cremations so I used the online contact number. From start to finish the customer service team were brilliant. They showed compassion and guided me through the process every step of the way. I was assigned a dedicated member of the team, Rebecca, who was in regular contact both by phone and email to keep me up to date, advising when things had been completed and next steps. The delivery of my fathers ashes was in line with what I'd been advised by Rebecca and on a date of my choosing; I received a call from Ryan who was delivering them to confirm a one hour time slot and he arrived during that time. He also took time to ask me how I was and asked me if I needed any support. I have nothing but praise for the company who were sensitive and compassionate at what has been a very difficult time. I would definitely recommend for anyone who doesn't want the full funeral experience.”

Pure Cremation 5 star review on 7th November 2023

Helpful Report

Posted 1 year ago

It is so good to hear that you received the care and support that you needed. Thank you for mentioning Rebecca and Ryan, we will pass on your kind words to them. Kind regards, Chloe

Posted 1 year ago

“My husband passed away recently and Pure Cremation provided a very professional and personal service. I cannot thank them enough for making a very difficult time stress-free.”

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Posted 1 year ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Chloe

Posted 1 year ago

“Everyone at Pure Cremation was very kind at a particularly difficult time. I was able to speak to people and not everything was on-line. In some ways people may be put off as the cremations are only held at their Headquarters but this is acknowledged when you first start dealing with the company.”

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Posted 1 year ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 1 year ago

“Very good service and very friendly to deal with And taken all the worries away”

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Posted 1 year ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 1 year ago

“Very respectful, kept me updated all through what has been a challenging time”

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Posted 1 year ago

Thank you for taking the time to leave a review. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“Faultless and Sympathetic”

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Posted 1 year ago

Thank you for sharing your experience. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 1 year ago

“Excellent service. Kept fully informed.”

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Posted 1 year ago

Thank you for taking the time to review our service. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“There was unfortunately a long delay between my late brother's death and when the coroner released his remains for cremation. Pure Cremation kept me up to date with developments throughout the process. Once the correct paperwork was completed, the committal took place promptly and the ashes were returned to me in a timely manner. All calls were answered promptly and sensitively, which put my mind at rest.”

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Posted 1 year ago

It is our privilege to have been asked to care for your brother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“Fantastic service from the first phone call to dropping the ashes off in person. Kept informed all through the process ,I can't thank everyone at Pure cremation enough”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“For those who are looking for a 'no-fuss' cremation of a loved one 'Pure Cremation' offer a superb service. At a time when one needs compassion, understanding and practical help. The staff of Pure Cremation' deliver all of that and more. From the initial phone call to the return of the ashes the company were pro-active in keeping me fully informed at every stage. My contact, Connor, was helpful friendly and wonderfully supportive. His efforts - and those of his colleagues - relieved me of the difficult task of arranging my mum's funeral. My mum had requested a 'no-fuss' cremation and 'Pure Cremation' had been recommended to her. Choosing them was the right decision and one I will never regret. If you are looking for an alternative, worry free funeral I thoroughly recommend that you contact 'Pure Cremation. I and my family will be ever grateful to the company for helping us at such a difficult time.”

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Posted 1 year ago

Thank you for this lovely review. We will pass this on to Connor and the team who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 1 year ago

“Good communication, polite and courteous at all times. Everything went very smoothly and just what mom wanted, no fuss. Thank you Pure Cremation.”

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Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 1 year ago

“Wonderful caring service couldn’t have asked for more, would definitely recommend .”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“Prompt service with regular updates to reassure loved ones. Fair price.”

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Posted 1 year ago

We appreciate your time in reviewing our service. Kind regards, Chloe

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,564 reviews