Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From beginning to end, my experience with Pure Cremation was excellent, everyone I spoke to was understanding, offered me advice, suggestions & explained everything perfectly. They are very helpful & will help you every step of the way. Thank you 🙏🏻”

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Posted 3 months ago

Thank you for these compliments about our service, it is good to know that you felt supported at every stage. Best wishes, Pure Cremation Team

Posted 3 months ago

“Extremely proffesional and courteous, from the collection of my father untill the return of the ashes they were always in contact and keeping us up to date with the proceedings. Excellent, courteous,sympathetic and no question unanswered. And the level of respect on all aspects was incredible.”

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Posted 3 months ago

Thank you for your kind words. We're honoured to have been able to assist you during this difficult time. It’s heartening to know that our professionalism, courtesy, and constant communication provided you with some comfort. Kind regards, Pure Cremation Team

Posted 3 months ago

“Very efficient and respectful. Will recommend you to family and friends.”

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Posted 3 months ago

Thank you. your recommendations mean the world to us. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Pure Cremation were wonderful. Excellent services with compassion at a very difficult time for me. They were the upmost professional caring team.”

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Posted 3 months ago

Thank you for taking the time to share this wonderful feedback with us. Your words are greatly appreciated by the whole team. All the best, Pure Cremation Team

Posted 3 months ago

“Used pure for my mother's cremation was very pleased with the service that I received”

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Posted 4 months ago

Thank you for taking the time to share your experience of our care. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Great service from being to end. Very professional throughout.”

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Posted 4 months ago

Your heartfelt feedback is greatly appreciated by our entire team, thank you for taking the time to leave a review. Kind regards, Pure Cremation Team

Posted 4 months ago

“Applying was very easy and documentation received easy to understand. Our Mum was in a care home 360 miles away so arrging was simple. Staff were helpful and courteous. My only criticism was when I made the initial call to report Mum's passing. The handler seemed a little confused and unsure what to do, other than that a good service.”

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Posted 4 months ago

Thank you for sharing your review and feedback. We're pleased to hear that arranging care from a distance was simple and that our team were helpful and courteous. Thank you for also bringing the points regarding the initial call to our attention, which will allow us to continue to make improvements to our service. A manager will review the call to understand how we can improve and provide any necessary additional support. Kind regards, Pure Cremation Team

Posted 4 months ago

“You went way beyond expectations for us you looked after Michael while waiting for postmortem at no extra fuss or cost and kept me informed every week I cannot fault anything you did and I now know when my time comes I will be in safe and caring hands so thankyou”

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Posted 4 months ago

Thank you, Lesley, for your exceptional 5-star review. We sincerely appreciate your kind words and thoughtful feedback, and we are humbled to have exceeded your expectations during such a difficult time. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Excellence from start to finish peace of mind”

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Posted 4 months ago

Thank you for taking the time to share your experience with others. We are delighted with your positive feedback. Best wishes, Pure Cremation Team

Posted 4 months ago

“My first impression was great, but then I experienced a number of issues which caused me stress at a time when I already had so much stress. I would not feel comfortable recommending pure cremation as I wouldn't want any one else to have my experience.”

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Posted 4 months ago

Thank you for taking the time to share your experience. Your feedback is very important to us, and we want to assure you that a manager is thoroughly reviewing your arrangements to better understand your experience. They will be in direct contact with you as soon as possible. Kind regards, Pure Cremation Team

Posted 4 months ago

“From start to finish our experience with Pure Cremation has been excellent. We were made to feel that nothing was too much trouble and they walked us through step by step what was happening. I would highly recommend them .”

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Posted 4 months ago

Thank you so much for sharing your experience. We are glad to hear that you felt supported and well-informed throughout. Best wishes, Pure Cremation Team

Posted 4 months ago

“Very friendly and helpfull, had to ring up to find out when committal was, it did seem to take a long time after the committal to receive the ashes. It would have been nice to be warned the ceramic disc can crack, I was a bit worried about that.”

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Posted 4 months ago

Thank you for sharing your experience and for your valuable feedback, which has been taken on board. Although we can see that the arrangements progressed within our usual timescales and the team was in regular contact with updates, we are sorry that this did not meet your expectations. Communication is important to us, and we will take on your feedback to see whether there is anything we can do to improve the experience of the families that chose us for the care of their loved ones. Kindest regards, Pure Cremation Team

Posted 4 months ago

“They were so caring when I phone to say my Husband was put on end of life and had requested Pure Cremation and his ashes came in a beautiful container which was brought to my door by a wonderful woman Thank you so much.”

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Posted 4 months ago

Thank you for sharing your experience during such a sensitive time. It’s heartening to hear that our team provided the care and support you needed. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Excellent”

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Posted 4 months ago

Thank you for your review, your compliment is greatly appreciated. Best wishes, Pure Cremation Team

Posted 4 months ago

“Very excellent service from start to finish. Thank you”

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Posted 4 months ago

Thank you for taking the time to share this touching feedback, It was an honour to support you. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Staff patient and friendly Emotionally easier to cope with than a conventional funeral. Ashes delivered to your door”

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Posted 4 months ago

Thank you for your heartfelt feedback, it means a lot to us. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Very professional right the way through every stage & very satisfied with the service, thank you”

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Posted 4 months ago

Thank you so much for your kind words. Best wishes, Pure Cremation Team

Posted 4 months ago

“The people are caring and respectful. They kept me informed through out the process and delivered my brother's ashes in a thoughtful and supportive way”

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Posted 4 months ago

We are so pleased with this touching feedback, thank you for your kind words. All the best, Pure Cremation Team

Posted 4 months ago

“From the initial contact with Pure Cremation all the way through to the delivery of mothers ashes the service has been nothing less than 5star We would have no hesitation in recommending Pure Cremation to anyone wishing for a stress free service”

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Posted 4 months ago

Thank you for sharing this very touching review about your family's experience of making arrangements with Pure Cremation and how our team took care of you. We are delighted with your positive feedback and recommendation. Kindest regards, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews