Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were considerate, compassionate, helpful and efficient. Their communications were regular and always timely with information to keep us well informed. Good value for money.”

Helpful Report

Posted 6 months ago

It has been our honour to support you and your family; thank you for taking the time to share your experience. Best wishes, Pure Cremation Team

Posted 5 months ago

“We chose this route rather than a traditional funeral for the following reasons: a) we are not church goers. b) we have never really understood how people who have not seen the deceased for years can find time to attend a funeral and say how much they will miss the deceased. We have always visited the living and only exceptionally attended funerals. c) as a family we would not have faced up very well to the period up to the funeral or the day itself. The Pure Cremation approach resulted in most of these kind of feelings seemingly almost ending with the removal of the body. We chose Pure Cremation, as opposed to it's competitors, because several of our neighbours had used them and well very pleased with them. We were also very pleased with them. We had not made any plans prior to my wife's death and so had to call them on the day. They came within a few hours and took her away in a very respectful fashion ensuring that we had had enough time to say our last farewells. They then kept us informed every step of the way and returned the ashes within around 3 weeks.”

Helpful Report

Posted 6 months ago

Thank you for this wonderful feedback on our service and the support that you received. It is an honour to be asked to care for someone special and we aim to communicate that in every aspect of our care. All the best, Pure Cremation Team

Posted 5 months ago

“Fantastic service, very sympathetic and professional.”

Helpful Report

Posted 6 months ago

Thank you for this touching review and kind words about the service you received, it means the world to us. All the best, Pure Cremation Team

Posted 5 months ago

“Very friendly, helpful and patient. Answered my questions even on a weekend when there was only emergency staff covering. My only niggle, and the reason I only gave 4 stars, was I had to keep calling for updates on where my loved one was.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience with us. Your feedback is important, and we thank you for bringing these points to our attention. A senior manager will personally look into the points you have raised and they will contact you directly as soon as possible. If you need further help in the meantime, please email us at customercare@purecremation.co.uk or call us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 5 months ago

“I work as a funeral leader in the North-East of England. A family recently contacted me to ask if I would lead a service for their relative who had died after buying a package with Pure Cremation. They set a date for a memorial service, based on the information they had from the company and people were invited. The following week, (with the planned service still weeks away) they called me in great distress, having been told that their relative was STILL waiting to be collected from the hospital and that there had been a delay due to 'paperwork'. Understandably upset, they had to re-arrange their service, along with multiple travel plans from family and friends from around the country and across Europe who wanted to be there in person. They described the service they received from Pure Cremation as absolutely shocking. They will certainly be telling family and friends not to use Pure Cremation and as someone working on a regular basis with family and friends organising end of life events, I'd advise anyone to think carefully before being swayed by TV advertising campaigns to think through their options carefully. Many smaller (or even national) firms will offer a far more personal and timely service that does not involve your dead person being transported from one end of the country to the other alongside several other dead people.”

Helpful Report

Posted 6 months ago

Thank you for the feedback you have provided on behalf of a family you are supporting in arranging a memorial service for their loved one. We are concerned to hear of this experience, and would like the opportunity to look into this further to investigate and communicate directly with the family. Please can you provide the name of the person who has passed away, or the name of the family member we are looking after to customercare@purecremation.co.uk to enable us to look into the matter. There are several external factors that can impact our ability to bring someone into our care, such as coroner involvement or delays in paperwork. In all scenarios, this would be discussed with the family at the time. We will never confirm a cremation date with a family until we have all paperwork in place and the person is resting safely in our care for this reason. We do not recognise the events you have described. As someone in the funeral profession yourself, you will be aware that there are differences in processes across providers, but we are all working towards the same goal - providing a respectful final journey, and peace of mind for the families we are trusted to look after.

Posted 5 months ago

“I would definitely recommend pure cremation ltdevery thing went so smoothly no problems whatsoever It’s just like the advert on the TV you could not ask for anything more”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation for themselves or a loved one. Best wishes, Pure Cremation Team

Posted 5 months ago

“This time lack of communication was appalling, only when Alison returned did things run fairly smooth, but each department did not seem to communicate with each other. To”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 5 months ago

“From the moment I informed them of my father's passing they were professional and respectful. I was kept informed of every procedure and will be having them deal with myself when the time comes to take away from my family as much pressure as possible, thank you.”

Helpful Report

Posted 6 months ago

It was an honour to support you at this time, thank you for sharing this touching feedback with us. Kindest regards, Pure Cremation Team

Posted 5 months ago

“Pure cremation where amazing for me and my family, after my dad had made his own funeral arrangements I was lost as to what I do to go ahead with his wishes and at a very difficult and emotional time pure cremation made it very easy and talked me through the whole process step by step in a calm professional way. I was glad I had them to deal with that side of things with hospital, hospice and coroner. It was straight forward, very informative and I was so happy my dad chose them. It was a simple process to go through. I would recommend to those who would like simple and no fuss arrangements. Dad made the right decision for his family to have no huge expenses or arrangements to make. So much easier on the family so we could grieve .”

Helpful Report

Posted 6 months ago

Thank you for these very kind words. We're glad that our support made a real difference and that knowing everything was taken care of allowed you all the time to grieve. Best wishes, Pure Cremation Team

Posted 5 months ago

“pure cremation was the perfect choice the people were all lovely i am so pleased we made this choice”

Helpful Report

Posted 6 months ago

It has been an honour for us to care for and support you all. Hearing that our team has provided you with such confidence and peace of mind when it mattered most is truly heartwarming. Thank you for taking the time to share your experience. All the best, Pure Cremation Team

Posted 6 months ago

“Was a pleasure to talk to and everything was explained step by step . Was kept informed about everything”

Helpful Report

Posted 6 months ago

Thank you for this lovely review, it means the world to us. Kind regards, Pure Cremation Team

Posted 6 months ago

“Efficient and straightforward process. We didn't have an attended funeral and the ashes were hand-delivered to us.”

Helpful Report

Posted 6 months ago

Thank you for the positive feedback and for taking the time to share your experience with others. Best wishes, Pure Cremation Team

Posted 6 months ago

“From the time I contacted Pure Cremation regarding my mother's passing I was bombarded with emails at all times of day and night demanding I complete and return a form that I was unable to do at that time as the coroner was involved. After being asked if I minded her body being moved to a crematorium in Manchester to speed things up (which I didn't agree to) the actual cremation was about 2 months after her passing. When I received the ashes, the ceramic disc in the top of the box was cracked. I would recommend using a more local service.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience. Your feedback is important to us, and we appreciate you bringing these points to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 6 months ago

“If I'm honest I didn't know what to expect as my auntie booked this last minute before she passed away. I was hesitant with it not being a traditional funeral with a service ect. I can say hand on heart pure cremations exceed my expectations. The team have been so help and guided me through the process. They have been so respectful and lovely throughout. From the first phone call of my auntie passing and I didn't have clue, they couldn't of been more helpful. The drivers who came where so nice and respectful, to the lady that brought the ashes back. The communication has been fabulous phone calls to keep me updated, anytime I rang I didn't feel like I was bothering someone. I would highly recommend pure cremations.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave this wonderful feedback and 5* review. We will pass on your kind comments to the team members that supported you. Best wishes, Pure Cremation Team

Posted 6 months ago

“Everyone I spoke to was kind and informative -which is just what you want when you are grieving. The whole process went smoothly with Pure Cremation liaising with the hospital to release my Father's body and give him the dignified cremation he had asked for.”

Helpful Report

Posted 6 months ago

Thank you so much for these kind words which mean a great deal to the whole team. Kindest regards, Pure Cremation Team

Posted 6 months ago

“It is what it says thank you”

Helpful Report

Posted 6 months ago

Thank you for taking the time to review our service, it is greatly appreciated. All the best, Pure Cremation Team

Posted 6 months ago

“From the moment I contacted Pure Cremation I received a first class services. I was dealt with sympathetically and with a very high standard of professionalism. I have no reservations in recommending them to others who are dealing with bereavement and want a dignified cremation.”

Helpful Report

Posted 6 months ago

This lovely review summarises everything we aim for in our service. Thank you for sharing your experience which we know will help others Best wishes, Pure Cremation Team

Posted 6 months ago

“The funeral plan was pre-purchased by my father. On his death my initial contact was dealt with well and I was quite impressed. As the process continued I became less impressed as communication became quite poor and I find the security measures when phoning are unnecessary and irritating at an already difficult time. I would like to say the young man that delivered my fathers ashes back to me gave excellent service and I was very happy with him.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737.

Posted 6 months ago

“Polite knowledgeable service. Excellent customer service and very happy with the outcome”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience and for your wonderful feedback. All the best, Pure Cremation Team

Posted 6 months ago

“The pure cremation team were understanding and considerate at all times they made a very difficult time much easier to cope with. Communication at all stages was exemplary, i highly recommend them.”

Helpful Report

Posted 6 months ago

It has been an honour to care for you and your loved one. We are glad to hear that our care made a difference when it mattered most. Thank you for taking the time to share your feedback with us. Kindest regards, Pure Cremation Team

Posted 6 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews