Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A family member had chosen pure cremations. Great service. Very respectful”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience, it is greatly appreciated. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Pure cremation provided a positive experience for our family, and the passing of my dad. The men who collected my dad were respectful, friendly and took the time to explain the process and talk to myself and my mum for 20 minutes after collecting my dad. They were very kind. The next day pure cremation called me to reassure us that my dad arrived in the early hours of the morning and he was in their care. From then on the communication was above and beyond. They rang to confirm cremation date, delivery of ashes etc. The team were all very friendly and kind and although I was not keen on my dads choice of a direct cremation instead of traditional funeral, I was very impressed with the personal service they provided at this difficult time. Pure cremation constantly kept in touch with us via telephone and email, confirming payment, the receiet of death certificate etc. The lady who delivered my dads ashes to me at home rang and gave me an hours timeslot and arrived in a black plain car and was polite and kind. The ashes were in a bag and this wasnt obvious to my neighbours. Overall a positive experience with this company, the only reason they loose a star is for the following reasons; I was charged £250 pounds for a rapid collection of my father (I rang at 5.30pm to arrange collection and was given a time of 22.30pm. I then had to leave my dads house and return later. I felt this was far too long to wait, but the team did call me around 8.30pm, to say they would be earlier and collected my father at 9.30pm ish. The changing of times caused further stress on top of an already upsetting and stressful weekend. The van also had pure cremation written all over it. I felt this was an advertisement of some sort, and tbh I was relieved it was dark when they collected my dad, so it wasnt so obvious to the neighbours what was happening. It was not at all private. I also think requesting payment in 48 hours in far too soon. A week would be more suitable, as when dealing with grief, the first 48 hours are dreadful and having to think about paying a funeral company is the last thing anyone wants. This aside, I would still recommend this company and I was impressed with their care, compassion and service.”

Helpful Report

Posted 6 months ago

Thank you for your kind comments about our team and for taking the time to share your experience. We would like to look into the points you have raised and would kindly ask you to provide us with more information about your experience. You can send this to us at customercare@purecremation.co.uk, please include your father's full name, along with your preferred contact details. Best wishes, Pure Cremation Team

Posted 6 months ago

“Thank you Pure Cremation, I cannot fault the service and kindness shown through the lost of my son Matthew. I was kept up to date through out . Many thanks . Pat was lovely the lady who delivered the ashes to my house . Thank you”

Pure Cremation 5 star review on 26th April 2024

Helpful Report

Posted 6 months ago

Thank you so much, we appreciate you sharing your experience of our care. It has been an honour to support you all during this time. All the best, Pure Cremation Team

Posted 6 months ago

“The staff of pure cremation are wonderful. Very caring and friendly. And returned my mother to us in the most beautiful box adorned with a picture of bluebells in a wood of which were her favourite flowers I’m sure we must have mentioned it and that was taken into account and tastefully depicted on her return”

Helpful Report

Posted 6 months ago

Thank you for sharing such a touching account of your family's experience with Pure Cremation and the care provided by our team, your kind feedback means the world to us. Kindest regards, Pure Cremation Team

Posted 6 months ago

“A very caring team, well organised and informative throughout the whole process. I had full confidence in using Pure Cremation recently and would recommend them to others.”

Helpful Report

Posted 6 months ago

These kind words will mean a lot to our team, who work tirelessly to provide support that truly matters to the families we serve. Thank you for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 6 months ago

“Very respectful and excellent service. Very patient during this difficult time”

Helpful Report

Posted 6 months ago

Thank you for your kind words, it is so good to know that our care made a positive difference. All the best, Pure Cremation Team

Posted 6 months ago

“Very polite and friendly excellent service”

Helpful Report

Posted 6 months ago

Thank you for such a lovely review, we appreciate this kind feedback. Best wishes, Pure Cremation Team

Posted 6 months ago

“My late husband chose Pure Cremation as he didn’t want any fuss or funeral because of warring relatives. Initial contact was long and drawn out as the lady who took my call was training. I was asked for personal information about my husband’s death and the lady said “smashing” which I thought was highly inappropriate and upsetting. The second time I spoke to them it was extremely repetitive and monotonous to say the least. It took a long time to get a registrars appointment because of Easter and they needed the green slip from them in order for him to be cremated. Altogether the time was really long before I got my husband home, from his passing on 19.3.24 to 22.4.24.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager will personally look into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 6 months ago

“We chose an attended cremation and it was lovely. We decided to sing some hymns, have poem , and a short pray. We decided on this type of funeral service so we could have a joyous memorial service at my sisters home town, 100 miles away and then bury her ashes in Mum and Dads grave. She had come to live with us to be looked after several years ago. I do feel this as a perfect solution not only because of the distance but it was less traumatising for my young grandchildren who wanted to say good bye.”

Helpful Report

Posted 6 months ago

It sounds like you created a beautiful and meaningful farewell for your sister. Thank you for taking the time to share your experience with us. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Pure Cremation helped us with our Dads day. We cannot express how helpful and caring they were for us, on the day we were met by a lovely man who greeted us at Enfield Crematorium he spoke to us all about what we wanted and how we wanted the service to go checking with us about everything and just to take our time. We couldn't be happier for how the day went it was beautiful for our Dad. Would highly recommend Pure Cremation”

Helpful Report

Posted 6 months ago

Thank you for this lovely review, your words mean the world to us. Kindest regards, Pure Cremation Team

Posted 6 months ago

“So professional superb service from start to finish having everything done for you really does help… Thank you soo very much.”

Helpful Report

Posted 6 months ago

It's wonderful to hear that our efforts made a difference for you. Thank you so very much for your kind words. Best wishes, Pure Cremation Team

Posted 6 months ago

“A huge thank you to all at Pure Cremation, who dealt with my beloved mum Rita. Even though she was far away from me, I knew she was in safe hands. Anyone I spoke to were kind, understood and so efficient. In one word everyone was SUPERB. Thank you.”

Helpful Report

Posted 6 months ago

Thank you for allowing us to be there for you and your mum. "Superb" is such a wonderful word to hear, and we strive for nothing less. Kindest regards, Pure Cremation Team

Posted 6 months ago

“From purchasing the plan for my dad till the day I received his ashes Pure Cremation have been exceptional. The day my dad passed I rang up to let them know and within whatever time they came. I can't remember how long they took to get to my dad's home as I was unaware of any time line because I was so upset. The guys who came were so so nice to me and my feelings. My dad was treated with dignity and even though I didn't watch them put my dad into their vehicle I just know they were careful and caring. Pure Cremation kept in touch via phone calls and we're always lovely on the phone. I was told the date of my dad's cremation but they couldn't give me a time. I got in touch with my family and friends and chose a time in the day to request that wherever they were in the world that they raise a cuppa for my dad. The call I got about his ashes being returned to me was again very thoughtful. A lovely lady rang me the morning I was to receive my dad's ashes and gave me a time she would be arriving at my home. When she arrived I truly didn't know what to do so I asked her in and offered her a drink. She didn't want one but listened to me talk about my dad and all the while she was holding the ashes. She asked me where I wanted them placing in which I asked her to place them on my sofa where my dad liked to sit. She explained about the certificate and a couple of things that were in the bag that held the container with the ashes. Before she left she gave me a big hug which I really appreciated as I was at home on my own. She dud ask me if I had someone to talk to which I have. All in all my experience with Pure Cremation was first class, professional and above all else caring and compassionate. Thankyou with all my heart for looking after my lovey dad.”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience, we are touched by your kind feedback. It is good to know that our team have provided you with comfort and support during such a difficult time. All the best, Pure Cremation Team

Posted 6 months ago

“Kind, understanding and informative staff, at what is one of the most stressful times imaginable.”

Helpful Report

Posted 6 months ago

Thank you for your kind words. It was an honour to offer support to you all during this time. Best wishes, Pure Cremation Team

Posted 6 months ago

“Very caring and professional service Highly recommended. Thank you”

Helpful Report

Posted 6 months ago

Thank you so much, your feedback means the world to us. All the best, Pure Cremation Team

Posted 6 months ago

“Was very pleased with the service I received”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience with us. It was an honour to support you at this difficult time. Best wishes, Pure Cremation Team

Posted 6 months ago

“Everything went smoothly and as it should. Answered any questions i had and explain the procedure. All efficient.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to share your experience of our care. It has been a privilege to support you. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Julia kept me informed throughout the process,she was kind and gentle and I recommend pure cremation to all😁”

Helpful Report

Posted 7 months ago

These lovely words are greatly appreciated, thank you so much. Best wishes, Pure Cremation Team

Posted 6 months ago

“I highly recommend pure cremation They are so respectful. Professional. And kind. Nothing is to much trouble ,they go above and beyond ,”

Helpful Report

Posted 7 months ago

Thank you for sharing this deeply moving account of your choice and experience with Pure Cremation. Kindest regards, Pure Cremation Team

Posted 6 months ago

“Excellent service handled with compassion , kindness, and respect”

Helpful Report

Posted 7 months ago

Thank you for sharing these touching compliments about the service you received. All the best, Pure Cremation Team

Posted 6 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews