Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,579 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team are so caring and I felt I could trust them. If you don't like funerals then this is for you”

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Posted 1 year ago

Thank you for these touching comments. Kind regards, Mia

Posted 1 year ago

“Outstanding service”

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Posted 1 year ago

Thank you, Peter for taking the time to leave these lovely words. Kind regards, Mia

Posted 1 year ago

“Great service and competitive pricing”

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Posted 1 year ago

Thank you for taking the time to leave a review. Kind regards, Chloe

Posted 1 year ago

“Sadly this is the 2nd time I have used Pure Cremation in the last 2 years. It's a very simple process and always handled with sensitivity and care. The day of cremation and Small gathering we organised went well, with the music we wanted and a video relay set up for family and friends who could not join us. My loved one's ashes were returned to me a couple of weeks later a d await scattering. Pure Cremation do what they say with consideration and empathy; I highly recommend them.”

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Posted 1 year ago

It has been a privilege to care for your loved one, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Chloe

Posted 1 year ago

“The family and I cannot fault anything from start to finish. When I lost my husband suddenly as I did, they were so helpful with everything they organised. It was so lovely to be able to phone at all times and have someone to speak to and also to have your own contact who dealt with everything. I cannot recommend your company highly enough. Thank you again for everything.”

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Posted 1 year ago

Thank you for highlighting one of the ways in which we try to demonstrate our respect for the individuals entrusted to our care, and that we recognise that every person is special to their family. It is something that we are quietly proud of. Kind regards, Chloe

Posted 1 year ago

“I am glad to be able to easily write a review, because the experience - from start to finish - was exceptional. They really took care of the little things; I was particularly impressed by the way in which they hand-delivered my Dad's ashes to my Mum. She was most impressed. Thank you.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Chloe

Posted 1 year ago

“From the first time I called Pure Cremation and arranged both my husband's and my own Cremation Plan, through to very sadly my husband's cremation, everyone involved was so very caring, sensitive and professional. Callum who returned my dear husband's ashes made this harrowing time somewhat easier.”

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Posted 1 year ago

It has been an honour to support you both at such a difficult time and lovely to hear that our care made things a little easier for you. Callum will be quietly thrilled with these lovely comments. Kind regards, Mia

Posted 1 year ago

“From the 1st call to PCL I was dealt with in a very sympathetic & highly professional manner, they organised pretty much everything to make the process as easy as possible. I can’t recommend them highly enough.”

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Posted 1 year ago

It is our privilege to have been asked to care for your loved one and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 1 year ago

“In order to assist my close friend with the arrangements following her husbands passing, I acted as the main contact between the deceased's wife and Pure Cremations in what was naturally a very difficult time. The support and service provided by all of the staff at Pure Cremations has been first class and the team kept us advised at all times of how they were caring for her husband. Julia, our main contact was extremely helpful, informative and compassionate and helped make the whole process calm and comforting. PC are obviously a large company, however, at all times we were made to feel and treated with a personal and individual approach. All aspects of the cremation could not have been managed or handled in a more sensitive or professional manner and we are extremely grateful to the staff for helping in the difficult time.”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 1 year ago

“Very helpful and was kept updated at all times. The only negative came from the home where my mother lived. My mum died at 9.10pm and was not collected until 5am the following morning. I guess you were busy.”

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Posted 1 year ago

Dear Tracy, Thank you for your valuable feedback. We are legally unable to bring anyone into our care until their death has been verified by a medical professional. In this case, although your mother passed away at just after 09:00, we then didn’t receive a call from the Care Home to confirm this had happened at 22:44. We arranged to come and look after your mother as soon as we were informed. As we cover the whole of England and Wales, it does sometimes take us a few hours in travel time to be able to look after someone. We try to make sure that we carefully manage everyone’s expectations, and our process is to call with an estimated time of arrival so those caring for the person is kept up to date. This also prompts a conversation around alternative options should this timescale not be suitable. I hope this helps in giving you reassurance that we acted swiftly in order to look after your mother, and anyone else we are trusted to care for. Kind regards, Harriet

Posted 1 year ago

“From the first phone call to the many in between and the delivery of my brothers ashes you were very professional kind caring and very thoughtful thank you so much.”

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Posted 1 year ago

It was our privilege, thank you for these touching comments. Kind regards, Mia

Posted 1 year ago

“Pure Cremation offered such a simple, straight-forward solution, whilst being respectful and helpful at a difficult time. A sudden funeral in the middle of winter would have been difficult for widespread family and elderly friends. Instead, we are now able to arrange a memorial service in Spring that everyone can attend. It is so much cheaper than a funeral and now we have time to think about how we want to spend money on flowers, food and so forth - a standard funeral feels like such a lot of pressure and expense, at a time when you are feeling dazed from the loss.”

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Posted 1 year ago

We are so pleased that you found Pure Cremation to be the best choice for your family. Thank you for sharing these thoughts with us all. Kindest regards, Mia

Posted 1 year ago

“Very good service and the staff are very friendly would highly recomend”

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Posted 1 year ago

Thank you so much. Kind regards, Mia

Posted 1 year ago

“It made me feel, close to my Husband to say your pain, is over . It was beautiful , i was able to cry laugh , The staff were Wonderful, sat with me , answered all my questions , had a pot of tea , hugs , they were the Best ,I misss my Husband very much , but i am So pleased with Pure Cremations , Thank you all . Joan”

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Posted 1 year ago

Thank you for sharing this very moving account of your experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting families when the time comes. Your words inspire us all to continue our efforts. Best wishes, Mia

Posted 1 year ago

“From beginning to end we were treated with respect and compassion. At no point were we made to feel unsupported. Outstanding service and company.”

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Posted 1 year ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 1 year ago

“Pure cremation recently cared for my late mother in law. Throughout the whole process they were kind, helpful and thoroughly respectful. I received numerous courtesy calls at each stage in the process and was frequently reminded they were on hand if I needed assistance. I can highly recommend their service for anyone wanting piece of mind of their own arrangements when the time comes .”

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Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Mia

Posted 1 year ago

“Amazing staff throughout they made us feel comfortable with the whole process. Steve who delivered the ashes made my mother in law feel really comfortable.”

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Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Best wishes, Mia

Posted 1 year ago

“The service and communication from everyone at Pure Cremations has been exemplary. During such a difficult time it has been so good to have a company that has treated the family so well and we cannot have any higher praise for everyone we have dealt with.”

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Posted 1 year ago

It was our honour, thank you for these lovely words. Kind regards, Mia

Posted 1 year ago

“Compassionate & professional service throughout. Highly recommended.”

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Posted 1 year ago

Thank you for taking the time to share your experience, it means a lot to our whole team. Kind regards, Mia

Posted 1 year ago

“A completely perfect service, and superb customer service, especially at this difficult time, everyone was more than helpful.”

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Posted 1 year ago

These kind comments made us smile; it was an honour to support you. Thank you for taking the time to share your experience of our care. Kind regards, Mia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,579 reviews