Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,393 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was super-impressed with Pure Cremation - my brother had chosen this option, and to be frank, I thought it would be very clinical and functional. The whole process was caring, extremely respectful and very efficient. I had several phone calls and emails keeping me informed at each step. I was very, very impressed that my brother's ashes were delivered in person. If this is your choice, I cannot recommend them enough.”

Helpful Report

Posted 1 week ago

Thank you so much for your heartfelt review, Sarah. We’re truly grateful for your kind words and are glad to hear that the process exceeded your expectations. It’s our priority to provide a caring and respectful experience, and we’re pleased that you felt supported throughout. Best wishes, Pure Cremation Team

Posted 1 week ago

“I am still waiting for my gift voucher if £200”

Helpful Report

Posted 1 week ago

Thank you for taking the time to leave a review. We will reach out to you directly to look into this for you. Please let us know if there is anything else we can help with in the meantime. You can contact us via email at customercare@purecremation.co.uk or on 0800 033 7737 Monday to Friday 08:30 - 20:00, Saturday 09:00 - 17:00. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Simple and efficient nothing was to much trouble they kept you updated every step of the way.”

Helpful Report

Posted 1 week ago

Thank you for this touching feedback. We're glad that you felt well-informed at every stage of care. Best wishes, Pure Cremation Team

Posted 1 week ago

“Extremely disappointed with pure Cremation. Mum chose them as she wanted no fuss and no added stress for us. Sadly that wasn't the case. On one phone call they got her gender wrong. Another phone call her name wrong. They took over 4 weeks to collect her from hospital. When mum was returned to me it was a very quick uncaring process which left me feeling empty and disappointed.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience with us. We are concerned by your feedback and we would like to look into this further. We would be grateful if you could contact us at customercare@purecremation.co.uk with your mum's full name and date of birth. Kind regards, Pure Cremation Team

Posted 1 week ago

“From first phone call to final visit to deliver lovely casket everyone was very kind taking all the worryaway from me. Love to everyone x”

Helpful Report

Posted 1 week ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. All the best, Pure Cremation Team

Posted 1 week ago

“From start to finish this company has been absolutely professional, kind caring, informative and helpful. The process has taken the stress away, albeit we knew our father was being treated with dignity, gave us peace of mind. We would highly recommend & personally like to thank everyone we spoke to you were all amazing.”

Helpful Report

Posted 1 week ago

Thank you so much for your wonderful 5-star rating. Your kind words and recommendation mean a lot to us. Kindest regards, Pure Cremation Team

Posted 1 week ago

“Excellent service from start to finish. No complaints whatsoever.”

Helpful Report

Posted 1 week ago

Thank you for this lovely review. It has been our privilege to support you. Best wishes, Pure Cremation Team

Posted 1 week ago

“When I was faced with the financial burden of two close family deaths in a matter of days, for which I was unprepared. I was advised to look into Pure Cremation. Initially I had thought it would be an impersonal experience, however, I was so wrong. From the initial phone call to make an enquiry to the final return of my loved one’s ashes, I was treated with respect, consideration and empathy. I felt involved in all the decisions, my views and thoughts were sought and complied with. The advisory team were always welcoming when I had to call. I felt all my information was kept secure and confidential. They knew my name and that of my relative, every effort was made to make me feel comfortable with all the arrangements. I will be forever grateful to everyone at Pure Cremation who by treating me with such compassion, made what was a traumatic time in my life a little easier.”

Helpful Report

Posted 1 week ago

Thank you for your review. We are delighted that our wonderful team provided the support you needed. We truly appreciate your review and comments. All the best, Pure Cremation Team

Posted 1 week ago

“Very pleased with their service from the start. Everyone was very professional and explained all the details thoroughly.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words. Best wishes. Pure Cremation Team

Posted 2 weeks ago

“Excellent service from beginning to end.”

Helpful Report

Posted 2 weeks ago

Thank you, your feedback is incredibly important to us and we are pleased to have provided excellent service for your family. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“I had initially contacted CO OP furnerals on a recommendation and they were very difficult to deal with, short on details and I had to call 3 different numbers and they still wanted me to make an appointment in London (I live in Cornwall). O then found Pure cremation, called and the lady was lovely and so helpful. She talked me through the whole process and was very kind and explained everything. Since then the contacts have been brilliant, I was aksed how much contact i wanted and everyone who called was very helpful. The lovely lady who dileieved my Dad's ashes called me and let me know the time she would arrive. She was very kind and expplained everything. Pure Cremation have made a very difficult time a bit easier and for that I am very grateful.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words. We are pleased to have provided the support and clarity you needed, making this challenging time a little easier for you. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“I am very happy with the care and attention given to my late husband, who was treated with respect and dignity by Pure Cremation at every stage. The guys who collected him even suggested he wear his favourite cap and they couldn't have been kinder to me. I was kept informed at every stage and the urn with his ashes were returned to me by a lovely lady who was warm and kind. My husband would be very happy with the service we've received and that makes the family and I happy too.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience with us. We are truly honoured to have cared for your husband with the respect and dignity he deserved, including ensuring he had his favourite cap with him. We are glad that you felt well-informed and supported at every stage. All the best, Pure Cremation Team

Posted 2 weeks ago

“We have found Pure Cremation to be outstanding. They have supported us and guided us through this sad time whilst also being highly efficient. Everything has been done with sensitivity alongside professionalism.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing this very moving account of your family's experience of making arrangements with Pure Cremation and how you were looked after by our team. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“Very empathetic service”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. All the best, Pure Cremation Team

Posted 2 weeks ago

“Excellent service, so helpful and kind. Would definitely recommend. Thank you for easing my worries.”

Helpful Report

Posted 2 weeks ago

It was our honour, thank you for this lovely feedback. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Our son of 48 passed away in hospital after a short illness. His passing was expected so no post mortem or coroner was required therefore no reason to delay his cremation. However his commital took place more than a month after his passing causing further anxiety on a family wanting closure. I won't go into detail for the delay as I have no evidence to back up my thoughts. On a positive, when I first contacted Pure Cremation I was dealt with empathy and in a professional manner and by everyone I spoke to when dealing with the formalities thereafter.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience, your feedback is extremely important to us. A senior manager will look into the points you have raised. If there's anything else we can support you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“They have been compassionate and very helpful throughout even when they delivered the ashes to my home.”

Helpful Report

Posted 2 weeks ago

Thank you for your positive feedback and for sharing your experience. It means a lot to us. Kindest regards, Pure Cremation Team

Posted 2 weeks ago

“Pure Cremations have chosen their staff very well, from day one they have been Supportive at such a difficult time, helpful when thing were not so straight forward, reassuring me they would sort it out for me, which they did, every step of the way Thank you Pure Cremation you allowed us to Celebrate a life well lived and loved the way we wanted to”

Helpful Report

Posted 2 weeks ago

Thank you for your heartfelt review. We’re glad we could help you to celebrate your loved one’s life in a way that felt right for you. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“We were very impressed with Pure Cremation. They kept us fully informed from start to finish and every member of staff was very courteous and understanding. It made the whole ordeal stress free.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, you have summed up our approach beautifully. All the best, Pure Cremation Team

Posted 2 weeks ago

“DAd did not want a formal service and wanted ashes scattering. Pure cremation Service fitted our requirements perfectly. Very good customer service and very good communication throughout the process Helped to walk me through steps as this was the first time I had ever been involved in death of a loved one. Would highly recommend”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience with us. It's great to know that you felt well-supported at every stage of care. Your recommendations are invaluable to us. Best wishes, Pure Cremation Team

Posted 2 weeks ago

Pure Cremation is rated 4.8 based on 4,393 reviews