Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,965 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 14th April 2025

Patricia S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and always keep you updated.”

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Posted 3 days ago

Thank you for sharing your positive feedback with us, Karen. All the very best, Pure Cremation Team

Posted 3 days ago

“Really professional and treated with respect. Kept in contact with me all through the process and answered questions I had”

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Posted 3 days ago

Thank you so much for your kind review, Diane. We’re glad to hear that you felt respected and supported throughout. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Perfect service from the very start to the very end - would highly recommend Pure Cremation”

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Posted 3 days ago

Thank you for your wonderful feedback. We’re pleased that you experienced perfect service from start to finish. Your recommendation means a lot to us. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Kind considerate and nice people to talk too.”

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Posted 3 days ago

Thank you for taking the time to share your experience and for your kind words. All the best, Pure Cremation Team

Posted 3 days ago

“I can honestly say the whole experience was amazing, the process was clear & well communicated & everyone I spoke to was caring & compassionate .They kept you informed of each part of the process with the opportunity to ask any questions or queries.Well done to all who work there you are a credit to your vocation and the dignified way you care for our nearest & dearest”

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Posted 4 days ago

Thank you for sharing your journey with us. We are pleased that you felt well-informed and cared for at every stage. Take care, Pure Cremation Team

Posted 3 days ago

“Excellent,professional staff who guided me through a difficult time.”

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Posted 4 days ago

Thank you for your heartfelt review. We truly appreciate your kind words about the team. It means a lot to us to know we could support you during such a challenging time. All the best, Pure Cremation Team

Posted 3 days ago

“I would like to thank the team of people at pure cremation, with a special mention to Laura McCarthy would helped me and my family deal with the process of laying dad to rest. Top quality customer service.”

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Posted 4 days ago

Thank you so much for your heartfelt review, Wayne. We’re grateful for your mention of Laura and are pleased that her support made this difficult time a little easier for you and your family. Best wishes, Pure Cremation Team

Posted 3 days ago

“Everything as promised wth dignity and emp”

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Posted 4 days ago

Thank you for your delightful feedback. It was an honour to support you. Kindest regards, Pure Cremation Team

Posted 3 days ago

“The service provided by Pure Cremations was not only professional, reliable and organised but handled by staff who were kind, compassionate and caring. Having a dedicated member of the team for communication and planning was helpful and reassuring.”

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Posted 4 days ago

Thank you for your wonderful review. We are truly grateful for your kind words about our team. It's heartening to know that our support made a difference. Kindest regards, Pure Cremation Team

Posted 3 days ago

“The staff were excellent over the passing of my father.”

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Posted 4 days ago

Thank you for your kind words. We deeply appreciate your feedback and are pleased we were able to provide excellent support during such a difficult time. Best wishes, Pure Cremation Team

Posted 3 days ago

“Having never used this service before, the process was simple and conducted with respect and dignity. Only thing I would suggest is to put it to the family if they want a discussion or input when having the ashes delivered. That I found difficult, the lady was lovely, but the sympathetic hug whe leaving I felt was a tad forced.. and as I am a ‘hugger’ it didn’t feel natural, and I accept it’s a difficult situation, I personally would have rather accepted the ashes at the door without the ‘chat and hug’ I accept other people would have found that a lovely sentiment, but for me, it didn’t feel authentic.”

Helpful Report

Posted 4 days ago

Thank you for sharing your valuable feedback with us. It's great to know you felt your loved one was cared for with the respect and dignity they deserved. We also appreciate your feedback regarding the service provided when returning the ashes and would be grateful if you could contact us at customercare@purecremation.co.uk with your loved one's full name and preferred contact details. Please kindly include "review" in the subject line so we can assist you more efficiently. Kindest regards, Pure Cremation Team

Posted 3 days ago

“Would highly recommend lovely friendly people”

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Posted 4 days ago

Thank you for your recommendations and touching feedback. Best wishes, Pure Cremation Team

Posted 3 days ago

“Pure Cremation have been wonderful in helping us all with our Moms passing. From the initial contact to the return of her ashes the whole process was dealt with compationatley. We were always kept informed of what was happening and cannot recommend them enough. Thank you to all their staff.”

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Posted 4 days ago

Thank you for your heartfelt review, Ian. We are grateful to hear that our team was able to support you and your family. Your kind words about our compassion and communication are greatly appreciated. All the best, Pure Cremation Team

Posted 3 days ago

“From the first telephone call to the delivery of my brothers ashes I felt confident that all would be taken care of. Everyone was very respectful and dignified.”

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Posted 4 days ago

Thank you for your heartfelt review, Susan. We are so glad to hear that you felt confident in our care and that our team provided the respect and dignity you and your brother deserved. Your kind words truly mean a lot to us. All the best, Pure Cremation Team

Posted 3 days ago

“great company dealt with my wishes with care and compassion excellent service nothinv was too mucb trouble”

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Posted 4 days ago

Thank you so much for taking the time to leave a review and for your wonderful feedback. Kindest regards, Pure Cremation Team

Posted 3 days ago

“The service we received was pleasant but patchy. There were three unsatisfactory things. First, at 5:30am or thereabouts on the morning after Olive died, we were woken by a call from Pure Cremation saying they couldn't proceed, as there was no paid-up contract. This was false and extremely worrying. Fairly soon we were told there had been a clerical error and the contract was indeed paid for. Secondly we were kept informed of the collection ot the body and it's eventual arrival at Andover. At some point we had been asked whether we wanted to know when cremation would take place. We answered that we didn't need to know in advance but would like to know when it had been done. On 31 March we phoned to say it was a long time since we'd heard anything and were told something had gone wrong with the system and we should have been told immediately after the cremation. In fact it had been done on the 26th. Finally, the delivery of the ashes was delayed an hour after the promised time, owing to traffic problems. It would have been better to have had the apology for the delay to be called into us as soon as the driver knew he would be late, rather than after the event, as we were waiting in expectation and ignorance. Apart from these issues, which did not fill us with confidence, everything seemed to have gone smoothly, and we are pleased we chose to go the no frills route. You just need to tighten up on avoiding errors.”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 4 days ago

“We were very pleased with the service provided by Pure Cremation ,we were kept informed and notified as and when the committal took place ,and the delivery of my mothers ashes.Many Thanks.MR @MR A CHAINEY.”

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Posted 4 days ago

Thank you for your kind words. It's good to know that you were pleased with our service and that you felt well informed at every step. Your appreciation means a lot to us. Take care, Pure Cremation Team

Posted 4 days ago

“Pure Cremations were brilliant following the death of my partner, Veronica. It was always easy to speak to my contact at their offices, Julia, and they did exactly what they said they would do, and for a great price. I would recommend this company to anybody looking to take care of a loved one. Thank you.”

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Posted 4 days ago

“Although a very sad time for us as a family Pure Cremations have been amazing. Friendly, helpful, and kept us informed throughout the whole process. Very respectful toward our loved one and to me as family, also willing to listen or answer any questions you have day or night. The ashes were hand delivered with care and respect.”

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Posted 4 days ago

“Absolutely amazing and so very helpful indeed knowing that my close friend was taking care off and given the best of what she chose thank you so much for everything your care and compassion ment a lot and can't thank you enough for absolutely everything Many thanks Gordon”

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Posted 4 days ago

Thank you for your touching feedback. We are glad we could provide the best care for your dear friend and that our support made a difference for you. Best wishes, Pure Cremation Team

Posted 4 days ago

Pure Cremation is rated 4.8 based on 4,965 reviews