Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely impressed with the service and everyone was excellent and treated me with care and respect. The only criticism I have us that as my husband's cremation wad not prepaid and I was waiting for the insurance his Cremation was delayed until the insurance came through. I did ask about this earlier when I was expecting him to pass away and was told that it would not be delayed due to insurance payment being received..I suspect this was a misunderstanding but if I had known I could have borrowed the money and paid you upfront.”

Helpful Report

Posted 4 weeks ago

Thank you for your kind feedback regarding the care and support you received. We also appreciate you highlighting these additional points. A senior manager will thoroughly review the arrangements, including all correspondence from our team. Any feedback will be communicated to our team to ensure we consistently provide clear and straightforward information at all times. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“When my wife passed away suddenly, there had been no provision for a funeral, etc. I called Pure Cremation, and within hours, everything was sorted with empathy, professionalism and care. I would recommend PC to anybody.”

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Posted 4 weeks ago

Thank you for taking the time to share your experience of our care. We’re so glad to hear that our team could provide the empathy and care you needed during this time. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“Very impressed with the service I received after the recent passing of my mother. Very sensitive in every area and efficient, friendly, and compassionate service. I fully recommend.”

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Posted 4 weeks ago

Thank you for sharing your wonderful feedback. We're pleased that you found our service sensitive and efficient throughout. Your recommendation means a lot to us, and it’s comforting to know we could support you and your family. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Kind and caring from start to finish with minimum fuss. Would recommend”

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Posted 4 weeks ago

Thank you for your lovely feedback and five-star rating. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“Pure cremation looked after my dad brilliantly, I would definitely recommend. It was very sad loosing dad and just knowing he was in safe hands was good to know. Thank you very much.”

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Posted 4 weeks ago

Thank you so much for your heartfelt review. We're truly touched to hear that you felt assured knowing your dad was in safe hands with us. Your recommendation is greatly appreciated by our entire team. Wishing you all the best, Pure Cremation Team

Posted 4 weeks ago

“Pure cremation have been outstanding from start to finish dealing with me bereavement, the communication was consistent throughout and Laura Earl was fantastic its was like having a should to cry. So I highly recommend.”

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Posted 4 weeks ago

Thank you so much for your kind words and recommendation. We’re truly delighted that you felt well cared for throughout. Laura and the entire team strive to provide compassion and care in everything they do, and it’s wonderful to know her support made such a difference. All the best, Pure Cremation Team

Posted 4 weeks ago

“My husband wanted a direct cremation and when he passed away at the end of Nov 24 I contacted Pure cremation. When I said my goodbye to him in ICU they gave me a memory box containing two hearts, one for me and the other was placed on my husbands body and went with him. I knew I had made the right decision when the ashes were hand delivered to me at home by a lovely lady and I was also given the heart back that was placed with him at his passing in ICU in a lovely little bag I never thought I would see it again. So yes very personal and caring company.”

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Posted 4 weeks ago

Thank you so much for sharing your deeply personal experience. We are truly honoured to have been able to support you during such a profound and emotional time. Knowing that you felt comforted and cared for means the world to us. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Pure Cremations arranged everything following my dads death without fuss but with 100% sincerity.”

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Posted 4 weeks ago

We're honoured to have been there for you, thank you for your kind feedback Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Probably like many others the sudden loss of wife, was quite frankly the sadest time of my life. We had already agreed on how we wanted to go, which was a simple cremation. I phoned Pure Creamations and found the staff caring and considerate, they made a difficult time a little easier and I thank them for that. The whole process was trouble free and I was properly informed at each stage.”

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Posted 4 weeks ago

Thank you for sharing your experience of our care, and for your truly touching words. It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“i have been very impressed with how my ;late wife arrangements were exactly carried out and evey thing went as promised ..i reccomend their services 100% Many thanks to all concerned and I cant praise you enough”

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Posted 4 weeks ago

Thank you so much for your heartfelt review. Your recommendation means the world to us, and it’s wonderful to know we could provide the support you needed. All the best, Pure Cremation Team

Posted 4 weeks ago

“It was the best snap decision I think I have ever made. A friend said someone they knew had used Pure and been really happy. I felt valued and supported the whole way through. The ladies took the time to talk to me and explain what would happen and when the Halifax Bank messed things up, they helped me to fix it. I hope, if you ever decide to branch out in Australia, that I manage to hear about it, on the off chance I need your services in the future. Many thanks, Sandra Alder. (A.E. Parry)”

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Posted 4 weeks ago

Thank you so much for your wonderful review, Sandra. We're so pleased to hear that you felt valued and supported every step of the way. It's incredibly rewarding for us to know we could make a real difference. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Excellent staff, kept me in the know all the time. Extremely grateful.”

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Posted 4 weeks ago

Thank you for your kind feedback, Gladys. It was an honour to support you during this difficult time and your positive review is greatly appreciated. All the best, Pure Cremation Team

Posted 4 weeks ago

“Unsolicited mail from this company with whom I have never had any dealings. Are they buying lists of names, DOB etc and then targeting older people such as myself? The letter actually came with this quote on the front of the envelope: “Start 2025 with some good news”. Totally tactless and inappropriate. They should be ashamed of themselves.”

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Posted 1 month ago

Thank you for taking the time to share your valuable feedback with us. We want to assure you that your comments about the wording used in our mailing will be taken into consideration and they have been shared with the relevant team. We mail to individuals who have offered their marketing permissions via a survey or via another form of data collection method. We would like to confirm that we do not hold any of your data. We work with a data broker company called PDV Limited (PDV), under a licensing agreement. Please note that PDV does not share any data with us directly. PDV acts on our behalf as a data processor and acquires data for our marketing to send to individuals. They source individuals who may be interested in our product, using the legal basis of Legitimate Interest. The data is then sent directly to the printer on our behalf. There is no further processing of the data after the mailing unless the individual requests one of our free guides by contacting us. In the meantime, we have contacted you privately to confirm your address details so that we can promptly remove them from our mailing list. If there is anything more we can do, please let us know. You can contact us on 0800 033 7737 or via email at info@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 4 weeks ago

“Very pleased with the service”

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Posted 1 month ago

Thank you for your five star review. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“Excellent service , friendly and helpful from the first phone call .”

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Posted 1 month ago

Thank you for sharing your positive and kind feedback with us. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Lovely from start to finish I was so pleased that my late mum had chose pure cremation as it took away a lot of stress away from me and my daughters and the young lady that delivered the ashes was so kind as I did get emotional thankyou xxx”

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Posted 1 month ago

This wonderful review will give our hardworking team such a 'lift'. Thank you for sharing your experience - your words will inspire us all. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Couldnt fault the service or back-up from Pure Cremation having used them for the first time when sadly my Mum passed away recently. Very personal and considerate and all our wishes were carried out as requested. Would and have recommended them to others.”

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Posted 1 month ago

Thank you for your kind words, Alan. Your recommendation means a lot to us. Kindest regards, Pure Cremation Team

Posted 4 weeks ago

“I have been unlucky enough to have to use their company twice sincece August, first for dad the for my brother this month, I didn't think twice in using them again , I recieved such a professional, careing service both times , I would definitely recommend this company to care for your loved ones and us left behind , they go above and beyond . Thank you and all your staff so much .”

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Posted 1 month ago

Thank you so much for your heartfelt review. We are truly honoured to have been able to support you during both losses. Your confidence in our services means the world to us, and we are glad to hear that you felt truly cared for. All the very best, Pure Cremation Team

Posted 4 weeks ago

“I was extremely impressed with the way they handled dad’s arrangement it felt very personal with the regular phone calls about the up date on how things were going”

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Posted 1 month ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Best wishes, Pure Cremation Team

Posted 4 weeks ago

“Absolutely lovely kind staff who show compassion when speaking to them always available when needing to contact from the first moment to the last .thank you so much for being so kind and understanding when I'm blubbing on the phone .everything was done with the utmost respect of the deceased”

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Posted 1 month ago

Thank you for your lovely review. This is exactly the level of care we aim to achieve for every family. We really appreciate you taking the time to share your experience. All the best, Pure Cremation Team

Posted 4 weeks ago

Pure Cremation is rated 4.8 based on 4,629 reviews