Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,942 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

Metrics

Info

Visit Website

Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

Write Your review

Tell us how Pure Cremation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pure Cremation 5 star review on 6th April 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the people I spoke with and the gentleman who brought my mother's ashes home were all warm and very supportive. I was kept informed throughout and every part went as smoothly as possible. There honestly isn't anything negative I could say.”

Helpful Report

Posted 4 months ago

Thank you so much for your lovely review. All the very best, Pure Cremation Team

Posted 4 months ago

“From the first phone call, right through to receiving Mum's ashes, Pure Cremation have showed me and my family the upmost respect, compassion and professionalism. I could not praise you enough. Thank you all x”

Helpful Report

Posted 4 months ago

Thank you so much for your thoughtful and kind review. Your praise means the world to us, and we are so grateful to have been able to support you in honouring your mum. Kindest regards, Pure Cremation Team

Posted 4 months ago

“The staff were polite, sympathetic and vey knowledgeable. This was a very bad time for us, but thanks to the Pure Cremation staff everything was taken care of. Thank you for looking after our son Gareth. Many thanks Nigel and Lesley Jehan”

Helpful Report

Posted 4 months ago

Thank you so much for your kind and heartfelt words. We are truly grateful that we could provide the care and support you needed. It was an honour and a privilege to care for Gareth and to be there for both of you when it mattered most. All the best, Pure Cremation Team

Posted 4 months ago

“A very quick and easy process from start to finish”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience and for rating our service with five stars. Kindest regards, Pure Cremation Team

Posted 4 months ago

“So kind, helpful and caring”

Helpful Report

Posted 4 months ago

Thank you for your heartfelt feedback, it means the world to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“With many difficulties to overcome nothing was too much trouble. The whole process was made easier. I would thoroughly recommend.”

Helpful Report

Posted 4 months ago

We appreciate you sharing your experience with us. It's good to know we made this time easier for you. All the best, Pure Cremation Team

Posted 4 months ago

“Our family had no problems with using this service , it was the first time for many of us instead of the traditional service at a crematorium, some felt it wasn't right but it was the deceased wishes and we had no problems , regular contact and I personally found the staff very helpful and sincere , ashes were returned I a dignified manor with all paperwork correct.”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful review. Best wishes, Pure Cremation Team

Posted 4 months ago

“Pure Cremation were professional and courteous from the start. They kept me appraised of the process and ensured I was updated at each stage. Dad was returned to us by hand by Julie and we’re grateful for their care and attention to detail and absolute professionalism and kindness.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words. We’re honoured to have been able to support you and your family during this time. It’s heartwarming to hear that our team’s professionalism and kindness made a difference. Best wishes, Pure Cremation Team

Posted 4 months ago

“Once they got the papers from the hospital, they kept me informed where he was. They then got in touch with me when Cremation was taking place so could tell all the family what day he was being cremated. They then phoned a few days later to organise the ashes being returned. The lady who bought the ashes was lovely and we had a chat before she went about my husband. I would recommend Pure Cremation to everyone, a lot cheaper than a funeral which means you had more money to celebrate his life my funeral is already booked with them, means it is easier for the rest of the family at the end of life.”

Helpful Report

Posted 4 months ago

Thank you so much for sharing your thoughtful feedback. Your recommendation means so much to us, and we’re honoured that you’ve chosen Pure Cremation for your own arrangements. All the best, Pure Cremation Team

Posted 4 months ago

“It is what it is ! comunication could have been better, but overall it was ok the lady who returned my dads ashes was professional caring and warm of personallity, she made the final stages of dads return bearable, any company is only as good as the people who work for it afterall.she told me that every stage is carried out with the utmost respect, which was an absolute comfort at a very sad time.”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience and for your kind feedback about our team. A senior manager is personally looking into the concerns you raised regarding communication. So that we can ensure we are offering the very highest standard of care that we set out to deliver. If you need any further assistance in the meantime, please feel free to contact us at customercare@purecremation.co.uk or call us at 0800 033 7737. All the best, Pure Cremation Team

Posted 4 months ago

“Nothing was too much very happy with the service I received very respectful towards my late wife would recommend them to anyone so much so I am going to use them when my time comes”

Helpful Report

Posted 4 months ago

Thank you for sharing your positive feedback. Your recommendations mean the world to us and we would be honoured to welcome you on board as a plan holder. Kindest regards, Pure Cremation Team

Posted 4 months ago

“From the first phone enquiry I found all the staff helpful,compassionate and so kind. Nothing was too much trouble and all they said would happen actually happened again with great kindness . They informed me when my wife was 'In their care' Again they gently informed me when my wife was being cremated My wife's ashes were delivered on time and by a very gentle guy. I'm just so satisfied with this Companies service. Thank you for making this painful event so gentle and professional”

Helpful Report

Posted 4 months ago

Thank you, we appreciate your kind words and we are pleased that you felt supported by our caring team at every stage. Best wishes, Pure Cremation Team

Posted 4 months ago

“When my younger brother Perry Wilcox passed away in October 2024, he had previously expressed a wish to use Pure Cremation. I contacted Pure Cremation by telephone, and from that first phone call to taking delivey of Perry's ashes you were absolutely fantastic, every person that I spoke with, dealt with my enquiry in a friendly but thouroughly professional manner, and it was a pleasure to speak with them all, the final icing on the cake was the gentleman who brought my brother home to me.”

Helpful Report

Posted 4 months ago

Thank you so much for your heartfelt review. We’re truly honoured to have been able to support you at this challenging time. Kindest regards, Pure Cremation Team

Posted 4 months ago

“The service received was excellent. We were kept fully informed of next steps. All staff were knowledgeable, kind and caring.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful feedback. All the best, Pure Cremation Team

Posted 4 months ago

“It was very reassuring to know that I could phone in the middle of the night to make the necessary arrangements for my late husband when I had got home from the hospital. When my husband's ashes were returned to our home, it was done with kindness and respect. Everyone who I spoke to was very helpful and I appreciated knowing what was happening at each stage. The process was just what my family and I had wished for. Thank you for everything.”

Helpful Report

Posted 4 months ago

Thank you for your touching feedback. It was an honour to support you during this time and it's good to know that our care reassured you. Best wishes, Pure Cremation Team

Posted 4 months ago

“On first contact informing you of my husbands death I was shocked and distressed that at no point during this conversation my loss was acknowledged:no “I m sorry for your loss” or similar. My son who was listening to this call confirmed same(I thought I had missed it maybe). I was surprised at the delay in cremation date (almost one month) and poor communication at times. An estimated date of committal /cremation was given and I was promised a call to inform me when it would be happening. This never happened and I had to ring Pure Cremation to find out. Sensitive and respectful and timely delivery of my husbands ashes however. Altogether some distressing experiences. I have commited and payed for my Cremation with you when the time comes:I sincerely hope it will be a less distressing experience communicating with you for my 3 sons .”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Excellent service and communication with regards to the process. Very pleasant and helpful staff”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience, we are delighted with your feedback. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Pure Cremation handled my Auntie's cremation with care and professionalism, making a very distressing time, much easier for me. The provided an excellent customer service. Their clear communication, empathy, and efficiency took a lot of the stress away from me. I would highly recommend them to anyone considering using a cremation service.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to share your experience with us. We are delighted that our care, communication, and professionalism helped to ease your stress. Your thoughtful recommendations mean a lot to us and are greatly appreciated. All the best, Pure Cremation Team

Posted 4 months ago

“Professional caring supportive team. Each member of staff I spoke to used beautiful respectful languge "Your loved one is in our care now." Really put me at ease and left me with a feeling that both me and my late husband were valued. At first contact the process was explained and I was given time to ensure I was making the right choice not just for my loved one but also the family he left behind. Each step of the process explained fully. If I missed a call any staff member was able to update me; no need for me to keep repeating the same information. Stress free straight forward affordable process.”

Helpful Report

Posted 4 months ago

Thank you very much for sharing your experience. We truly appreciate your feedback about the support you received from our team, it means the world to us. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Exactly what we wanted. Very clear. Very kind.”

Helpful Report

Posted 4 months ago

Thank you for your kind words. Best wishes, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 4,942 reviews