Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,586 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful kept you notified with everything as it happened ,everyone who i spoke to over the phone spoke with sympathy and feeling and the gentleman who delivered my mothers ashes to me was lovely”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 2 years ago

“Very well handled from start to finish, I can't thank Pure Cremation enough for the help and support through the whole process, everyone I spoke to was amazingly helpful and under the circumstances a pleasure to deal with. My only bug and it is small would be to maybe wait a little while longer before sending a review request out.”

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Posted 2 years ago

This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience and providing feedback which is much appreciated and will be passed on to the team. Kind regards, Olivia

Posted 2 years ago

“My father had booked and paid for Pure Cremations to carry out his wishes.The staff were very helpful,curtious and very supportive.They were in contact with us right through the whole procedure.And the Gentleman who delivered the ashes was also very humble and friendly.Highly recommended PureCremations thank you for your excellent service.”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your father. Kind regards, Olivia

Posted 2 years ago

“Excellent and faultless service, the staff were very nice and everything went smoothly. This all helped to make a seamless experience during a difficult time all without the worry, coordination and expense of a cremation service that allows us to pay our respects in our way as a family in our own time. I can't recommend it enough.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Olivia

Posted 2 years ago

“Very impressed everything we could have hoped for. Prompt service and we were kept up to date with every detail no matter how small. I cannot praise Pure Cremation enough. My father at 87 could not have coped with a service. Many thanks again.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“I found pure cremation to be very professional, kind and reassuring every step of the way. They made the whole process easy and painless and kept me informed all along the way.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“I was very impressed with the service I received from Pure Cremation on the death of my brother. Those I spoke to couldn't have been more helpful and I was pleased by how easy they all were to speak to. I would highly recommend Pure Cremation to anyone who would like a calm, stress-free cremation for a loved one.”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“I felt my father was valued. The staff were so friendly and caring. They kept me up to date with every detail. The ashes were delivered to my door within a few days by a ver lovely man who called me first to let me know he was on his way. Very happy with the service through what has been a very sad time for me. Thank you.”

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Posted 2 years ago

It is our privilege to have been asked to care for your father and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Olivia

Posted 2 years ago

“This was the first time I had used Pure Cremations. From the very first call everything went so well. Claire has been so thoughtful and helpful in this very difficult time. She personally brought my mum back home to me. Would I used Pure Cremation again, yes definitely”

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Posted 2 years ago

Thank you for this lovely review. I will pass this on to Claire who will be delighted with this personal recognition of the care she has given. Kind regards, Olivia

Posted 2 years ago

“We recently used Pure Cremation to carry out our Dad’s wishes. The service we received was above and beyond excellent. The compassion for our loved one shown by everyone we contacted made the process easier to deal with during difficult times. We would fully recommend Pure Cremation, they keep you informed every step of the way. We recently used pure cremation to uphold my mother's/nanas, wishes for the simple fair well that she wanted, it's always difficult to put into words but the service we received was above and beyond excellent. our lovely client care advisor Michaela Cone helped us every step of the way and through the few problems we had, that was caused by the hospital. Her due diligence and compassion for our loved ones made the process easier to handle and we cannot thank her enough for the way that she supported us through this upsetting time. we would fully recommend pure cremation as a company and the people behind the scenes as they make sure you are taken care of and they truly did keep us informed every step of the way. And Andy who delivered the ashes of our loved ones back to us was really respectful and compassionate and we really appreciated how both ourselves and our loved one was treated.”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. We will share this great feedback with our team personally. Kind regards, Mia

Posted 2 years ago

“Excellent service from start to finish”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care, it means a lot to us. Kind regards, Mia

Posted 2 years ago

“At a very sad time Pure Cremation were amazing. All staff very friendly and compassionate. My only criticism is the time between cremation and delivery.”

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Posted 2 years ago

Thank you for your review and feedback. We hand deliver ashes back to a chosen address within 21 days of the cremation taking place. However, we do offer an option for Priority delivery costing £150 for delivery within 7 days of the cremation. They can also be collected from the crematorium in person after 48 hrs. Kind regards, Mia

Posted 2 years ago

“Overall, I would say it was a good experience and much needed in terms of choice in the market place as opposed to the traditional route. Traditional undertakers must be wondering why they didn't think of it first. The idea and method is commendable. However, from my recent experience, I see some areas for improvement. Something as personal & emotional as a loved one's passing, in my experience and opinion, could receive some attention being given to, for example: How Pure Cremation's staff speak on the telephone & write emails. I feel, that more civility/empathy and fewer challenges in their communications are needed. Delivering my Mother's ashes in a VAN with PURE CREMATION signwritten all over it is not my idea of 'respectable'. I have never seen a hearse with advertising on it. The driver did apologize, but hey, it's too late then. Maybe add on an extra £5 and use a better quality bag with which to deliver the deceased ashes. Pure Cremation... you only get one shot at this - you need to get it right first time, every time. Still, I have recommended Pure Cremation to others. My personal feeling? Pure Cremation has expanded rapidly in a short number of years, quite rightly, due to public demand and perhaps a little of the original professionalism, decorum and detail have gone.”

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Posted 2 years ago

Dear Jacqueline, Thank you for your valued feedback. Thoughts shared like this are always really helpful in allowing us to review what it is that we do. Thousands of families are now looking at Pure Cremation as an informed choice for a funeral, not just based on price but on convenience and practicality too. It simply fits as a choice for many. We will talk to our team about the communication issues that you have raised. Despite being on the end of the phone and email we need to ensure that we are communicating with empathy and understanding, at all times. We must never forget the vital role we play in the few days and weeks after death. I’m sorry you didn’t get this experience. We have just added two cars to our fleet which will be dedicated to the delivery of people’s ashes. We’ll assess how well they are received and plan our vehicle strategy around that. The cotton bags we use when we hand deliver our ashes are really designed for discretion at the time of return. They are not reused so we took the decision to set the specification to bear this in mind. I’ll discuss your comments with the team though. Once again thank you for your valued and constructive feedback. Kind regards, Mia

Posted 2 years ago

“Pure Cremation was fantastic. Everything went smoothly according to plan.”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you. Kind regards, Mia

Posted 2 years ago

“First time have used your service and I will have no hesitation in contacting you again when the need arises. I was very impressed with the service and the courtesy shown by all of your staff. Regards Gordon Rees”

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Posted 2 years ago

Thank you for this lovely comment, I am sure others will find it reassuring. ❤ Kind regards, Mia

Posted 2 years ago

“At the hardest time of my life, the painful death of my father, Pure Cremation were professional and clear in their information. Every step of the way they did exactly what they said they would do efficiently and with no hidden costs. Most importantly all the staff I dealt with were kind and gentle and sympathetic. I would recommend them highly.”

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Posted 2 years ago

We are touched by this lovely review and the fact that you took the trouble to share your experience with others. It has been our honour to care for your father, thank you for these lovely words. Kind regards, Mia

Posted 2 years ago

“Pure Cremation take away all the worry about organising a funeral at a time of loss. They are sympathetic and everything is done smoothly. I was contacted to inform me of every stage of the cremation and my husband's ashes were hand delivered in a beautiful container. I was so impressed that I will be taking out Pure Cremation for myself in due course”

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Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. It would be our honour to welcome you on board as a plan holder. Kind regards, Mia

Posted 2 years ago

“The team was professional and helpful. Everyone I spoke to showed compassion and empathy and kept me up to date with information throughout, I never had to chase them for anything. The gentleman who delivered the ashes to me was polite and discreet. As a professional, you made my job very easy and I thank you all for that.”

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Posted 2 years ago

Thank you for highlighting how much care our lovely people devote to their important work. The team will be quietly thrilled with these lovely comments. Kind regards, Mia

Posted 2 years ago

“Helpful, friendly, considerate, knowledgeble,”

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Posted 2 years ago

Thank you for this wonderful review of our service. Kind regards, Mia

Posted 2 years ago

“Excellent service the man who delivered the ashes was very kind”

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Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. It has been our privilege to look after you all. Kind regards, Olivia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,586 reviews