Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,580 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the people from Pure Cremation were very friendly, knowledgeable and efficient. Their processes were also concise and efficient, with all of them explained and followed through with ease”

Helpful Report

Posted 2 years ago

Thank you for this lovely encouragement. It has been our privilege to look after support you. Kind regards, Mia

Posted 2 years ago

“I cannot thank the team enough, From the start of communication to the delivery of my late mother was nothing but excellent. Continuous communication from the team. abort each stage and what would.be happening next. Made me feel. At ease with the process and all my questions answered quickly. 100% recommend the services.”

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Posted 2 years ago

It has been our honour, thank you for sharing your experience with us. Kind regards, Mia

Posted 2 years ago

“Very easy to make arrangements at this very difficult time. Both Claire and Rachel were well informed and made everything really comfortable.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Mia

Posted 2 years ago

“My husband wanted a no frills funeral. After a lot of research he decided to approach Pure Cremation Ltd taking out an affordable monthly pre payment plan. After his death Pure Cremation were outstanding. One initial call, handled with care and compassion, started the process. Pure Cremation kept me up to date with what was happening. They discussed the cremation date so that the family could reflect in their own way on the day. My husband's ashes were returned to me as requested on a given date. The lady who returned them to me was kind and caring, letting me know that if I had any further questions I could call. An all together positive experience. Thank you so much.”

Helpful Report

Posted 2 years ago

We cannot thank you enough for these touching words; which we will share with our team. It has been a privilege to care for your husband, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. Kindest regards, Mia

Posted 2 years ago

“Very respectful and very good service”

Helpful Report

Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 2 years ago

“We would highly recommend Pure to any family at their time of loss. Everyone and everything has been done with the upmost respect for us and our Mum. They have made a very difficult time for our family alot easier to deal with which has been very much appreciated. Thank you to everyone xx”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to care for your Mum and to support you all during this difficult time. Kind regards, Olivia

Posted 2 years ago

“Ken died at home. He was 86. Had several age related illnesses including heart problems when he spent 5 weeks in hospital. It was discovered. Either he was told and chose not to tell me. I do not know. He has been poorly after coming out of hospital. What I would love ke to highlight here is that since covid. There has been very little understanding of how general practitioners work. The surgery knew of his condition. When the police officers said it was ok to remove the body as there were no suspicious circumstances. You said you needed a coroners report. Fortunately events finally unfolded that made things ok. I live here in Beverley. Far from your place of work. I am 73. With a learning disabled daughter. And 13 year old granddaughter. What are your provisions for dealing with this situation should I pass away?”

Helpful Report

Posted 2 years ago

Dear Mrs Stephenson, Thank you for your feedback in relation to your husband’s cremation arrangements. Where we are looking after someone who has died at home, we need to gather a certain amount of information to ensure the appropriate care of the person, as well as what we need to do to obtain the necessary legal paperwork. Having looked at the circumstances around your husbands passing from the information gathered, we were alerted to the fact there may be a need for coronial involvement. Because of this, the correct action was taken to make sure your husband was looked after as soon as possible while considering the need for the coroner to see him. I am glad that you too feel that the rest of the process unfolded smoothly after this. We have a very clear process that we follow and know that the team are equipped to confidently explain the next steps to families who use us, providing peace of mind we are taking the appropriate steps for all. Should you have any further questions then please do not hesitate to contact us. Kind regards, Harriet

Posted 2 years ago

“The registering and original communications were excellent. Actually dealing with the death, collection and cremation of my husband was quiet and efficient - I was aware of everything as it happened. My disappointment was afterwards when dealing with the office - I was ALWAYS put on hold with ghastly (unsuitable) music droning on - and each department seemed to operate separately. The telephone number needs to be updated on old paperwork. Overall I would (and have) thoroughly recommend Pure Cremation.”

Helpful Report

Posted 2 years ago

Thank you for these very touching comments, about the care and support you received by our team. Please be assured that we have taken your feedback on board and this has been passed onto the relevant manager to be considered. Kind regards, Mia

Posted 2 years ago

“My mum wanted pure cremation and it went ok, took a while to pick my mum up from hospital. Pure cremation kept me updated with phone calls etc, only thing they couldn't tell me the time my mum was cremated. It's what my mum wanted but you can't say goodbye properly really.”

Helpful Report

Posted 2 years ago

Dear Mr Severns, Thank you for these great comments about our team, they are truly valued. At the time of need, we always ask the chosen representative if they wish to be informed of the cremation date. However, we cannot confirm the time of the cremation as too many variants can occur and we feel this would be unfair to confirm if we cannot guarantee it. Kind regards, Mia

Posted 2 years ago

“Great service from start to finish”

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Posted 2 years ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 2 years ago

“I can't thank all of you enough for your professionalism and care of my Mum. You have made the whole procedure so stress free, it was the definitely the right choice to go with a Pure Cremation. From start to the end when a lovely lady delivered Mum safely home to us. I have arranged this for myself and when the time comes I know my family will have no worries at all.”

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Posted 2 years ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Olivia

Posted 2 years ago

“Very professional they kept me informed every step of the way. I would highly recommend pure cremation to others.”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kindest regards, Mia

Posted 2 years ago

“From my first contact with them to the delivery of Dad’s ashes, everyone was amazing !!! They took care of everything, keeping in regular contact and took all the stress and anxiety away. Thank you !!!”

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Posted 2 years ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your Dad, and heart-warming to hear that you felt truly looked after. Kind regards, Mia

Posted 2 years ago

“very lovely and helpful people always there every step of the way from start to finish keeping you informed all the time lovely urns as well for loved ones”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Mia

Posted 2 years ago

“A very professional, caring company. I was kept informed the whole time.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Olivia

Posted 2 years ago

“My mum recently passed and we used pure cremation,I'm glad we did they were so helpful and kept in contact all the way through the process,I can't thank them enough, especially the carer Stephanie,she was very professional,caring and was there for me every step ,I would recommend pure cremation to any one who doesn't want a traditional funeral and all the stress.i would like to thank you all again for taking care of my mum ,all the best to all of you .Mr lewis”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 2 years ago

“Arrangements and overall service very good. However due to third party administration issues a claim for payment was waived but pure cremation declined to issue a refund to us which I found disappointing.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for your positive feedback. In relation to the administration error made by the doctor who completed the legal cremation paperwork, although the doctor chose to waive their fee, the plan that was taken out was an all-inclusive plan covering any scenario so no monies would be refunded due to this. The idea is that this provides peace of mind that, whatever the circumstances, the plan covers any third-party fees or disbursements that may be associated with the cremation of a loved one. Should you have any further questions then please do not hesitate to contact us. Kind regards, Harriet

Posted 2 years ago

“I would like to thank Pure Cremation for the excellent service they offered during my recent family bereavement. The sensitivity displayed from my initial call to say we had lost a family member right through to the handing back of the ashes was exemplary and I cannot thank them enough. I will certainly be recommending Pure Cremation and the services they offer. Thank you 🙏”

Helpful Report

Posted 2 years ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your loved one. Kind regards, Olivia

Posted 2 years ago

“This team were amazing, from the time I called them to them hand delivering the ashes to my brother-in-law they were super responsive, respectful and very easy to deal with.”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 2 years ago

“Excellent service and very professional from start to finish. Steve was a particular angel as he was the man who delivered my mother to us. He was so kind and such a beautiful disposition. He made it so much easier to bear.”

Helpful Report

Posted 2 years ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. I will pass this on to Steve who will be delighted with this personal recognition of the care they have given. Kind regards, Chloe

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,580 reviews