Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,939 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th April 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the first phone all the staff at pure were understanding and helpful. I was kept informed about what was happening and when. I was very satisfied with the service and the kindness of the staff.”

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Posted 3 months ago

Thank you so much for your heartfelt review. We're truly grateful for your kind words about our understanding and support during this time. Keeping you informed and offering kindness is what we strive for, and we're so glad you felt that every step of the way. All the best, Pure Cremation Team

Posted 3 months ago

“Totally professional from start, nothing was too much trouble and everyone involved went that extra yard to ensure that they provided first class service.”

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Posted 3 months ago

Thank you very much for your wonderful feedback. We are truly grateful for your kind words and are delighted that our team provided you with the professional and attentive service you deserved during this time. Going the extra mile for families is at the core of what we do, and knowing that we could support you in such a meaningful way means a great deal to us. All the best, Pure Cremation Team

Posted 3 months ago

“My mother prearranged her end of life care plan with pure cremation and I found them very professional, understanding and considerate to deal with.”

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Posted 3 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Best wishes, Pure Cremation Team

Posted 3 months ago

“You are taking my mum away from her home to cremate her and return not to her eldest but to her son who is refusing to share her with me I am grieving with the loss of mum I want her ashes returned to me in Swindon for a private farewell for me instead of having go to a house where someone is controlling all contact”

Helpful Report

Posted 3 months ago

An appropriate person has instructed Pure Cremation to carry out the cremation arrangements. In their capacity as the Applicant, they are responsible for the cremation arrangements and instructions for ashes either in accordance with the deceased person’s wishes as set out in a Will, or if no instructions exist within a Will, then as the Applicant considers appropriate. On this basis, we are required to take our instructions from the Applicant. While we appreciate this is a sensitive issue, we are unable to provide any information without consent from the Applicant. We would kindly suggest that you contact them directly, alternatively, they can contact us and give authority for you to discuss the details with us. This ensures we are complying with our duty to protect the data of those we are trusted to look after. We would be happy to speak with the Applicant to ascertain whether we can also liaise with you. Please email us directly at info@purecremation.co.uk with your details and your mum's full name and date of birth. Kindest regards, Pure Cremation Team

Posted 3 months ago

“I dont like to give bad reviews but i have to say overall i found pure cremation to be rather disappointing. To begin with payment is expected within 48 hours, which in my opinion is quite disrespectful. The time frame for the return of my sisters ashes was shocking. I was told it would be 22 days (which it was) and when I asked if I could collect them instead I was told that it wouldn't be possible. One of the staff members even got my sisters name wrong! The ladies I spoke with on the phone were all very lovely, I just feel that there are some changes that need to be made to enable pure cremation to be a better service. Moreover, a courtesy phone call after the return of ashes would be a nice touch that would be appreciated.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We do require full payment before carrying out our service. We understand this is a sensitive matter and appreciate how challenging it can feel. We will discuss this and offer support to families by providing advice around the matter of payment should this not be possible. We deeply apologise that a team member referred to your sister by the wrong name. This falls short of our standards, and we will address it directly. A senior manager will also review the arrangements, including the timeframe for returning your sister's ashes and why the collection wasn’t possible. Your suggestion of a courtesy call following the return of ashes is appreciated and has been noted. Thank you for helping us improve. If you’d like to discuss any of your feedback further, please call us on 0800 033 7737 or email us at customercare@purecremation.co.uk. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Pure Cremation was booked and paid for by my Uncle who passed away in November. I found them extremely sensitive right from the start. Communication was excellent throughout the whole process and there was always someone on the end of a phone when I needed to speak to them. My Uncle's ashes were delivered to me in a beautiful urn. I would definately recommend them for a simple funeral at a time when you are greiving taking the stress away.”

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Posted 3 months ago

Thank you, we appreciate your wonderful feedback about the care and support you received. It's good to know we could be there for you when you needed us most. All the best, Pure Cremation Team

Posted 3 months ago

“Friendly and supportive staff. Great communication”

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Posted 3 months ago

Thank you for taking the time to share your experience. We really appreciate your kind words. It's wonderful that our team provided you with friendly support and clear communication. Your gratitude means a great deal to us all. Best wishes, Pure Cremation Team

Posted 3 months ago

“Couldnt have done any better”

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Posted 3 months ago

Thank you for your delightful feedback, Peter. Kindest regards, Pure Cremation Team

Posted 3 months ago

“They was the best they looked my mum so good I wanted her home for Christmas 2024 and they did that for me she passed on the 18th of November 2024 I was suppose to her ashes back until the 3rd of January 2025 ...... thay done me so proud thankyou so much from the bottom of my heart ❤️”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words. We are so pleased to know that we could fulfil your wishes and have your mum home for Christmas. Knowing how much this meant to you and your family means the world to us. All the best, Pure Cremation Team

Posted 3 months ago

“Excellent service from the moment I phoned. Delightful lady took the details. When my Dad passed away a few weeks later, Pure Cremation have been excellent from start to finish. I could not recommend them enough.”

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Posted 3 months ago

Thank you for your wonderful feedback. It means a lot to know that we could provide the support and care you needed during such an important time, and your recommendations are greatly appreciated. All the best, Pure Cremation Team

Posted 3 months ago

“We have just used the services of Pure Creamation, my father in law who has just deceased had set this up by himself to save the worry and stress for us, I cannot recommend enough, from begining to end the care and compassion was treated in the most highly professional manner. Pure Cremation for us seemed such a no brainer, my FIL has no close relatives or friends and as we are a small family we will have a memorial dinner before we take his ashes back to Ireland. Thank you Pure Cremation.”

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Posted 3 months ago

Thank you so much for your thoughtful feedback. We’re so glad to hear that the process went smoothly for you and that your father-in-law’s wishes were carried out with the care and professionalism we strive for. A memorial dinner sounds like a beautiful way to remember him before bringing his ashes back to Ireland. Kindest regards, Pure Cremation Team

Posted 3 months ago

“An excellent all round service which made a rubbish time that little bit better Throughout the process from the initial purchase of the policy to the return of my mums ashes, every member of the team I spoke to without exception was kind, considerate and compassionate. When I bought the policy I didn’t think I’d be using it so soon, but the team helped me through explaining what would happen at each stage in terms of wider government bureaucracy as well as their own service. They didn’t mind repeating information and made me feel that I mattered and it wasn’t just a financial transaction. In fact each person I spoke to even at the point of returning ashes took time to ask how I was doing. I would not hesitate to recommend Pure Cremation.”

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Posted 3 months ago

Thank you for sharing this wonderful feedback with us. It’s great to know that we could make things easier for you and that you felt cared for every step of the way. We understand how important it is to feel informed and supported, and we’re glad we could offer that while helping you navigate all the necessary steps. Best wishes, Pure Cremation Team

Posted 3 months ago

“From the first phone call making initial arrangments through to final return of ashes we received compasion and respect at all stages. Communication was outstanding from start to finish and for us allowed us to grieve without the pressure of arranging a full funeral whilst at our lowest. This has allowed us the time to decide how best to celebrate the life of our loved one without feeling pressured. Thankyou.”

Helpful Report

Posted 3 months ago

Thank you so much for your heartfelt review. It means a great deal to us that our communication helped alleviate some of the pressure, allowing you the time and space to grieve and make decisions about how best to celebrate your loved one’s life. All the best, Pure Cremation Team

Posted 3 months ago

“I would recommend pure cremation as it offers an easy and relaxed service. It has a caring and understanding manor at a difficult time. The staff were excellent and cater for all your needs.”

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Posted 3 months ago

Thank you for your touching review and recommendation. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Kind and caring, keeps you up to date on everything . It took the worry off our hands”

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Posted 3 months ago

Thank you for your kind words. We're so glad that our support helped ease your worries. Your feedback truly means a lot to us. All the best, Pure Cremation Team

Posted 3 months ago

“Absolutely fantastic service Highley recommended x”

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Posted 3 months ago

Thank you for your positive feedback. We truly appreciate your support and recommendation. Best wishes, Pure Cremation Team

Posted 3 months ago

“I was concerned about the amount time it took to get to the cremation and the amount of time it was going to take to deliver my wife’s ashes to me. Pervert a phone call sorted out the delivery of the ashes and overall I was concerned that they were constantly advertising on tv and yet they were taking three weeks to get to the cremation. However, the driver who delivered my wife’s ashes was dressed in black and was very pleasant and handed her ashes over in a very reverend manner. He came in and was very consoling and pleasant. So all in all I was pleased with Pure Cremation.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We truly appreciate your kind words about the team member who returned your wife’s ashes, and we’re so glad that they provided the comfort you needed during this emotional moment. We will look into your concerns about the time frames and review the arrangements based on your feedback to ensure that everything was managed within our expected time frames. If there is anything more we can do in the meantime, please don't hesitate to contact us. You can reach us on 0800 033 7737 or via email at customercare@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 3 months ago

“If it wasn’t for the lovely lady who delivered my Grandad back to me you would have got a zero!!! My Grandad died at 1pm on the 22nd of November , the nursing home called to let you know at 1:30pm and by 1:33pm a young girl called my phone asking me all types of questions, I asked her “Please can you call back in a bit” he’s literally not even cold, she was rude and COMPLETELY out of order and wouldn’t listen to my requests causing me to feel pressured into completing the phone call there and then, I was in floods of tears and she just didn’t care. I will NEVER recommend”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kindest regards, Pure Cremation Team

Posted 3 months ago

“Everything went as planned and all staff I spoke to showed care and compassion.”

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Posted 3 months ago

Thank you for taking the time to share your experience. Your positive feedback means the world to us. Kindest regards, Pure Cremation Team

Posted 3 months ago

“They looked after my mum/wife from picking her up from hospital and to bring her back home”

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Posted 3 months ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Pure Cremation Team

Posted 3 months ago

Pure Cremation is rated 4.8 based on 4,939 reviews