Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we got was really good. We were kept informed at all times as to what was happening with mum's cremation, and to have the ashes returned personally was a lovely touch. All the staff were kind and helpful, including the funeral directors who came to collect mum, and it made the whole experience less traumatic than a funeral would have been.”

Helpful Report

Posted 4 months ago

It has been our honour to look after your mother and to support you. It is heart-warming to hear that our team has given you peace of mind when it really mattered. Thank you, Pure Cremation Team

Posted 4 months ago

“Thank you for your excellent service. I was really impressed with the representative who delivered my mother's ashes to my home. She was very kind and respectful. My husband and I plan to set up our own plans with your company in the near future.”

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Posted 4 months ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Taking out a plan after experiencing our care is the highest compliment that we can receive. Thank you, Pure Cremation Team

Posted 4 months ago

“I was very impressed by the level of care and compassion the staff at Pure Cremation showed to me and my family. Great levels of sensitivity and efficiency. Much appreciated at this difficult time.”

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Posted 4 months ago

Thank you for sharing your experience, this is so lovely to hear and you have summed up our approach beautifully. We are pleased you felt supported by the team as this difficult time. Many thanks, Pure Cremation Team

Posted 4 months ago

“The customer service team were excellent , our family liason was Rachel she was very nice abd reassuring , The lady that dropped off my mums ashes also excellent the are all compassionate and all have alot of time for us”

Helpful Report

Posted 4 months ago

Thank you for this lovely review. We will pass this on to both members of the team, who will be delighted with this personal recognition of the care they have given. Kind regards, Pure Cremation Team

Posted 4 months ago

“This company is an absolute delight to deal with. Every thing explained in an informative and compassionate manner. Every single person I have had contact with, either on the telephone or in person, have been very supportive and helpful.”

Helpful Report

Posted 4 months ago

Thank you for your review. It is good to know you had the support of the team and that our care made a difference when it really mattered. Kind regards, Pure Cremation Team

Posted 4 months ago

“VERY GOOD SERVICE, VERY POLITE AND UNDERSTANDING WHEN YOU HAVE LOST A LOVED ONE.”

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Posted 4 months ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the families we look after. Thank you, Pure Cremation Team

Posted 4 months ago

“Excellent service, community could have been slightly better but overall very good”

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Posted 4 months ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A manager will personally look into the points you have raised as communication is such an important aspect of our care. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Best wishes, Pure Cremation Team

Posted 4 months ago

“I cannot fault PC in any way at all. The people manning the phones were full of respect and so caring when speaking to you.”

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Posted 4 months ago

Thank you for sharing your experience. We are glad the team were able to support you at this time, and the team will be so pleased to hear your kind words. Many thanks, Pure Cremation Team

Posted 4 months ago

“Pure Cremation made me feel relaxed after the passing of my Partner. I was very upset as there were family issues,and Pure Cremation Kept me informed the whole way through.I must congratulate the people working at Pure Cremation as they really put you at ease.Thank you all..Sharon”

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Posted 4 months ago

Thank you for sharing this account of your family's experience of making arrangements with Pure Cremation and how you were looked after by our team. It is heart-warming to hear that the team were able to support you and make you feel at ease when it really mattered. Kind regards, Pure Cremation Team

Posted 4 months ago

“Simple Process always updated with what was going on with mum ,they dealt with a few administrative problems and kept us posted and updated all the way , would recommend this service to anyone that asks”

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Posted 4 months ago

Thank you so much for sharing your experience. We're really glad we could make things easier for you during this time. Kind regards, Pure Cremation Team

Posted 4 months ago

“Absolutely amazing service from start to finish. I was kept fully informed throughout with timings etc. Highly recommended.”

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Posted 4 months ago

Thank you so much for your wonderful feedback! It really means a lot to us. I'm glad to hear that you felt well-informed and taken care of throughout the process. Kind regards, Pure Cremation Team

Posted 4 months ago

“They were great”

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Posted 4 months ago

Thank you so much! We are so grateful for your feedback. Best wishes, Pure Cremation Team

Posted 4 months ago

“I was very happy with Pure Cremation. Every person I dealt with was lovely, kind and professional. Everything was very smoothe and I was kept informed at every stage. Honestly couldnt rate them highly enough!”

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Posted 4 months ago

We are so pleased with your feedback, thank you for sharing your experience with us. All the best, Pure Cremation Team

Posted 4 months ago

“Pure cremation are very helpful and very easy to ring and speak to the team.”

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Posted 4 months ago

Thank you for this great feedback. We're glad you found our friendly team so easy to speak to. Kind regards, Pure Cremation Team

Posted 4 months ago

“I am very impressed with the wonderful service provided by Pure Cremation. At every stage the service provided was extremely efficient and delivered in a very friendly, compassionate and understanding manner. Thank you Pure Cremation for being so helpful at an obviously difficult time, I'd give 10 stars if I could.”

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Posted 4 months ago

Thank you so much for your incredibly kind words. We are glad that our team was able to provide the efficient, compassionate, and understanding service you needed during such a difficult time. All the best, Pure Cremation Team

Posted 4 months ago

“Pure cremation have been an absolute godsend dring an overwhelming and difficult time for my family. Their communication, patience and compassion are second to none and every person who I spoke to from initial contact to final delivery of my mothers ashes were a credit to their company. Thank you Pure Cremation.”

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Posted 4 months ago

Thank you so much for your kind words. We are truly honoured to have been able to support you at every stage. Your feedback about our team's communication, patience, and compassion means the world to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Thank you for making the cremation street free and also for looking after my husband along his journey..”

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Posted 4 months ago

It was an honour to care for your husband and to make the arrangements as stress-free as possible. Thank you for taking the time to share this kind feedback with us. All the best, Pure Cremation Team

Posted 4 months ago

“Very professional and easy to talk to any of the staff. Available 24hours to discuss any querries you need answering.”

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Posted 4 months ago

Thank you for your heartfelt feedback. We're delighted that you found our professional team easy to talk to, we understand that a friendly voice can make such a difference at this time. Kind regards, Pure Cremation Team

Posted 4 months ago

“Beautiful, caring and professional.”

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Posted 4 months ago

Thank you for this wonderful feedback, it is greatly appreciated. Kind regards, Pure Cremation Team

Posted 4 months ago

“Always to hand, very courteous and compassionate and always took time to help. The whole process from start to finish was smooth and hassel free. A extremely good service that I would happily recommend tp anyone. Thank you”

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Posted 4 months ago

Thank you so much for your kind words. Providing caring and professional service is at the heart of what we do, so it’s wonderful to know that we met your expectations. All the best, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 4,542 reviews