Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,580 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such nice people at Pure Cremation, I couldn't rate them more highly. I was kept informed of every step. If there was something I wasn't sure of there was someone on the other end of the phone to help me out. This has honestly been the worst time for me and Pure Cremation took all the stress away of sorting out the details. Thankyou all, everyone has been so kind.”

Helpful Report

Posted 2 years ago

Thank you for highlighting how much care our lovely people devote to their important work. It has been an honour to look after you and your loved one. Kind regards, Chloe

Posted 2 years ago

“Very very good, respectfull , easy to do I would highly recommend to anyone who is thinking of using pure cremation”

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Posted 2 years ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 2 years ago

“Very pleased with the service we received from pure cremation when dealing with the passing of my mother.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 2 years ago

“Very good service from first point of contact. All staff very polite, respectful and understanding of the circumstances. The only downside was the delivery of ashes. Unfortunately due to our government feeling that ladies have to work beyond 60 years of age. I am still working part time and requested a Tuesday delivery.. 15/11 had to be cancelled as operatives on compulsory training, offered a Friday 21/11.. my sister agreed to take delivery, unfortunately that had to be cancelled day before as operative had an acciden. Then given 30/11 which was a Wednesday, felt that no effort was being made to find a Tuesday, luckily I had booked this week off work and was at home that Wednesday. The delivery man rang me as I had been told he would and gave an estimated arrival time. He was very pleasant and polite. I have also paid for my funeral with Pure Cremation since dad passed. I just hope delivery of my ashes goes smoother.”

Helpful Report

Posted 2 years ago

I’m sorry that our returning of the ashes to you was problematic. At Pure Cremation we hand deliver all ashes back to families. Training our colleagues on a regular basis is important for us to ensure our service standards remain at the highest level, but this should have been factored in before we committed to the date for the return. We do try to arrange dates for return that fit with our families wherever possible but it can be challenging when events out of our control happen. Thank you for your feedback which we’ll use to improve our service. Kind regards, Chloe

Posted 2 years ago

“I thought the service was excellent and very attentive from my contact Stephanie, it felt personal and was easy to arrange. I would say that the choice of Urn (lack of) was a shame as the standard one you supply whilst I understand is bio degradable looked like a cereal container. ( not a fault of Stephanie’s at all) just my view for your feedback. I would have been happy to have had a choice of something more traditional and paid more for the option.”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. I will pass this on to Stephanie who will be delighted with this personal recognition of the care they have given. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. We will ensure that this is made clear during our communications. Kind regards, Olivia

Posted 2 years ago

“Cannot fault any aspect of the service provided by Pure Cremation. If I had any criticism it would be that pre arranged calls were not made on the day and time. Also stumbling over the deceaseds name on the phone shows a lack of preparedness and professionalism and is not particularly nice for the NOK to hear.”

Helpful Report

Posted 2 years ago

Thanks for your feedback and I’m sorry that the service you received was not to our usual high standards. To allow us to investigate your experience further could you please get in touch with us at customercare@purecremation.co.uk. Kind regards, Olivia

Posted 2 years ago

“I was informed from when your took dad from the hospital until he was cremated, everyone was so lovely. The lady that brought dads ashes to my home was outstanding very caring. Thank for all you did for my dad. I had his urn ready for him.”

Pure Cremation 5 star review on 2nd December 2022

Helpful Report

Posted 2 years ago

Thank you for these touching comments about our dedicated team, they will be so pleased to see your feedback. It was our honour to bring your dad back home to you, what a beautiful urn.

Posted 2 years ago

“Staff were lovely and helpful, so kind. Informed at every stage. However I thought the process took too long, 3 weeks from ours mum passing to the cremation and 10 days to get her back”

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Posted 2 years ago

Thank you for these kind comments about our caring team. We aim to return ashes within 21 days from the cremation itself, this is stated in our literature and our website. However, if there are additional factors such as coroners involvement, or delays in paperwork this date could be later. Kind regards, Mia

Posted 2 years ago

“From the first call to Pure Cremation everything was handled with respect and dignity. We were kept updated at all times and was easy to contact when we had questions.”

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Posted 2 years ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Olivia

Posted 2 years ago

“Very helpful, kind and caring, nothing was too much trouble and the lady that delivered my dads ashes was so kind 😊”

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Posted 2 years ago

We are extremely proud of the service we deliver, but it is the people that make it truly special. Thank you for sharing your experience with us all, it is greatly appreciated. Kind regards, Mia

Posted 2 years ago

“I was very happy with the service provided by Pure Cremation. I chose to pay an additional £250 so I could attend my partner's committal together with 5 other family members. I was so glad it was available for us. It was lovely to personalise the informal service and for it to be in such an intimate but very respectful setting. I felt the staff at every step of the way gave me time to talk through processes and support me as I was grieving. Thank you.”

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Posted 2 years ago

It is lovely to hear that you were able to create a farewell that is truly personal. Thank you for these touching comments. Kind regards, Mia

Posted 2 years ago

“My mom didn’t want a traditional funeral so we chose Pure Cremation. They were wonderful. They kept us informed what was happening at all stages and were very courteous on the phone at such an emotional time. Moms ashes being delivered to my front door was such a lovely personal touch. I would highly recommend.”

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Posted 2 years ago

This lovely review summarises everything we aim for in our care of the bereaved and their loved ones. Thank you for sharing your experience which we know will help others. Kind regards, Chloe

Posted 2 years ago

“From the first call, the staff were understanding and handled my father's death and wishes with great respect they did everything for us, and this was reassuring when my family were in a time of grieving.”

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Posted 2 years ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Chloe

Posted 2 years ago

“Very professional and helpful during this sad time for our family”

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Posted 2 years ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. Kind regards, Chloe

Posted 2 years ago

“Other than the consideration of 1 member of staff at a very sad time I found the entire service provided by your company clinical and lacking in companion. I would not recommend your services to any friends or loved ones.”

Helpful Report

Posted 2 years ago

Following your feedback, I can see that a member of the team has been in contact with you to address you concerns and this has now been dealt with to your satisfaction. We are extremely proud of our team who are caring, compassionate, and professional, and the positive impact they have on families we look after. If we are made aware of any occasion where we may have fallen below this standard, we are keen to review and learn from this. Please do not hesitate to contact us should you need anything at all at this point. Kind regards, Chloe

Posted 2 years ago

“My brother passed and and decided to go down the route of pure cremation, both my wife and myself have agreed now t go the same way due to the way it is dealt with”

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Posted 2 years ago

Thank you for this lovely review which means so much to the whole team. We would be honoured to welcome you and other family members as plan holders and regard this as one of the highest compliments anyone can give our service. Kind regards, Mia

Posted 2 years ago

“From start to finish Pure Cremation we're amazing, respectful, compassionate and very caring. Thank you so much for your excellent service, you did exactly what Mum wanted. Karen 😊”

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Posted 2 years ago

It was our honour, thank you for these lovely words. Kind regards, Mia

Posted 2 years ago

“They took all the stress out of making arrangements when my mother passed away. Rebecca was in contact with us at regular intervals with any updates. When they came to collect her they were kind and showed empathy allowing us to say our good byes. The ashes were received in a lovely box. Would thoroughly recommend pure Cremations.”

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Posted 2 years ago

What a lovely review, It is so good to hear that you received the care and support that you needed. Thank you for mentioning Rebecca, we will pass on your kind words to her personally. Kind regards, Mia

Posted 2 years ago

“Well organised no hassle did what they said, thoughtful and considerate would recommend.”

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Posted 2 years ago

Thank you for sharing this extremely moving account of your choice and experience with Pure Cremation. Kind regards, Mia

Posted 2 years ago

“Very impressed with everything. Il was kept informed along the way and anything l needed to know was dealt with straight away. Thankyou all, especially staff l spoke too and the gentleman who delivered the ashes. I will not hesitate to recommend your company and have already booked my own cremation with Pure Cremation. Thankyou”

Helpful Report

Posted 2 years ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Best wishes, Mia

Posted 2 years ago

Pure Cremation is rated 4.8 based on 4,580 reviews