Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,577 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 18th January 2025

Ranee I

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure Cremation do a good job overall in that they specialise in a no-fuss cremation for those who want this, so family and friends can celebrate the loved one's life in their own way. They treat the matter with respect and many staff members are friendly and kind. However, in my experience, communication was unclear and minimal, and admin messy. When you've just lost someone so close and feel vulnerable, the last thing you need is to keep chasing up people who promise time and again that they're going to call you, but fail to do so. It's really not nice. I was so patient and understanding about it but inside it hurt. Overall the experience with PC was fine, but I'd recommend some better staff training not to leave bereaved people in the lurch.”

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Posted 1 year ago

Thank you for taking the time to share your experience of our care. We are disappointed to hear that our service and communication did not match up to our high standards that we usually deliver, and I offer my sincere apologies for this. Being entrusted with the care of someone's loved one is a privilege and I will speak with the staff involved about the importance of showing this in everything that we do. Kind regards, Chloe

Posted 1 year ago

“Really excellent from start to finish. Dad didn’t have a plan, but he had expressed a wish to use Pure Cremation. When the time came and I got in touch, communication was excellent and as we had our individual contact Stephanie to deal with any questions and queries, I felt well informed throughout. The whole process was well organised, straightforward and very professionally conducted. Communication was excellent and we felt confident at all times that dad was in good hands. Those representatives from the company that we met in person were friendly, considerate and caring. I would highly recommend this company and indeed I have already done so to friends and colleagues who were asking.”

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Posted 1 year ago

It has been a privilege to care for your Dad, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience. The team will be very pleased to hear that their care and support made a difference to you. Thank you for your kind words. Kind regards, Olivia

Posted 1 year ago

“I have now used pure cremations twice & can not fault this company. From day one communication was brilliant for both the care of my husband & then my Mother taking great care of them & to follow our wishes at a time when the world's in turmoil & getting to talk to people is difficult at times so thankyou for yourcare & attention.”

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Posted 1 year ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through multiple losses. It is the highest compliment we could ever receive. Thank you for these lovely words and for your faith in us. Kind regards, Olivia

Posted 1 year ago

“Pure Cremations Dear Pure Cremations Team At a time of crisis you are certainly the people to know and contact. My husband died on 12th September 2022 having told me that he wanted a no fuss cremation and had seen your advert on the TV. His death was earlier than expected and we hadn’t organised it . However I phoned you on the day he died and by early evening you team arrived to collect him. The gentleman who collected him were just excellent. Professional, respectful, kind and understanding. Exactly what is needed at this extremely emotional time. Your office team were likewise professional, respectful, kind ,understanding and extremely efficient. The communication and customer care throughout the process was excellent and I was so grateful as being all over the place I needed them to organise me which they did perfectly. I have nothing but absolute praise of the Pure Cremation Team and would recommend this service to anyone. With the financial saving made from not having the traditional funeral I was able to make the Celebration of my husband’s life so very very special and it will live in our memories forever. Thank you Pure Cremations Jan Malpas”

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Posted 1 year ago

Thank you for taking the time to share this extremely moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. Your words inspire us all to continue our efforts. Kind regards, Olivia

Posted 1 year ago

“Both my parents have passed away within the past four months. On each occasion we have used PureCremation and have had first class experiences. We were kept informed every step of the way and the staff couldn’t have been more kind, respectful or professional. Would have no hesitation in recommending PureCremation.”

Helpful Report

Posted 1 year ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Olivia

Posted 1 year ago

“A first class service at a difficult time. They were all so caring and could not be more helpful. Would certainly recommend their service”

Helpful Report

Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Kind regards, Olivia

Posted 1 year ago

“My Husband and I picked Pure Creamation as we thought long and hard about what we both wanted.The professional people that you have working for you are brilliant. They treated me we the uttermost respect when I had to tell them my husband had died and Julia in your team was brilliant when talking to me. The young lady they brought my husband back to me was lovely and did not just drop his ashes off but came in and chatted to me which I thought was a lovely touch. So I would highly recommended Pure Cramation to any body. Thank you for all you kindness at a sad time and respect for me.”

Helpful Report

Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face-to-face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Olivia

Posted 1 year ago

“The Mattravers family has had two Cremation with Pure Cremations and are very happy with the service we received many thanks Paul”

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Posted 1 year ago

It has been our honour to look after your loved ones and to support you. It is heartwarming to hear that our colleagues have given you such confidence and peace of mind when it really mattered. Kind regards, Olivia

Posted 1 year ago

“From first contact to arranging our wishes, I found the service provided when my wife passed away,was carried out professionally,from first contact to return of my wife's ashes,I was kept informed,supported through out via telephone,curtious,dignified, I have my plan in place.no regrets,Many Thanks”

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Posted 1 year ago

It is so good to hear that each stage of our care has made a difference to you when it really mattered. It has been an honour to look after you and your wife. Kind regards, Olivia

Posted 1 year ago

“Although you don't get to say good bye in a traditional way, this is what our mam had asked for. We hadn't had the chance to set it up as she was rushed into hospital, when I called to make enquiries about if we could still take a policy out we were informed about there emergency hospital cover that still allowed us to follow mam's wishes. Everyone that I spoke with was very professional and gave condolences, the gentleman that returned her ashes was so lovely, as I broke down when I answered the door and he wanted to make sure I had someone with me. The urn doesn't look like a traditional one and has a beautiful scene on it. A fantastic service with all the worry and stress removed during such a horrid time for our family”

Helpful Report

Posted 1 year ago

Thank you for highlighting the sensitivity shown by our wonderful people when returning a loved one's ashes. This important moment is often the first point at which families meet our staff face to face, and an opportunity to demonstrate the respect we have given to each special person entrusted to our care. Kind regards, Chloe

Posted 1 year ago

“Great communications, kept informed every step of the way. Great customer service”

Helpful Report

Posted 1 year ago

It is so good to hear that our care made a positive difference when it really mattered. Thank you for choosing us. Kind regards, Olivia

Posted 1 year ago

“Excellent Service very reasonably priced .One less thing to worry about. Thank You”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Olivia

Posted 1 year ago

“I found Pure Cremation to be a thoughtful friendly service that made things easy at such a stressful time. I have recommended them to friends and family and will continue to do so in the future. An excellent service. Thank you and well done.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Olivia

Posted 1 year ago

“The service was excellent, treated my late brother with utmost respect and dignity.”

Helpful Report

Posted 1 year ago

Thank you for this lovely encouragement. It has been our privilege to look after you all. Kind regards, Chloe

Posted 1 year ago

“Excellent service, anyone you speak to is very nice and kind and helpful. We feel David our loved one was in excellent hands. We had Chloe as our main person she was brilliant, she contacted you asap with any updates or even when I had emailed a question she rang with a reply with in 5 minutes. We picked up his ashes and the place is lovely clean tidy and beautiful. We was seen instantly and everything was explained and all questions answered by the lady who gave us his ashes. I highly recommend pure cremation on the experience I have had with them. Thank you 💐”

Helpful Report

Posted 1 year ago

It has been a privilege to care for David, we know how special each person is and aim to convey this in all aspects of our work and it is heart-warming to hear that this has been your experience, and thank you for this lovely review of the crematorium. We are extremely proud of the place, but it is the people that make it truly special. Kind regards, Chloe

Posted 1 year ago

“Excellent service from first contact, being kept informed, and ashes delivery. I'd recommend this Company to anyone, if you have doubts the service was exceptional.”

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Posted 1 year ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 1 year ago

“Second time using Pure Cremation, very good service as it was the first time, can’t fault them.”

Helpful Report

Posted 1 year ago

Dear Michelle, Thank you for reviewing our service and trusting us with your loved ones. Take care, Scott

Posted 1 year ago

“From start to finish Pure Cremation was truly professional. They made the process very easy and caring when it’s such a difficult time dealing with the death of a loved one. They explained the process and kept in touch throughout. They hand delivered the ashes back in a very good time frame. Would highly recommend to anyone in the future. Can’t thank them enough for the service they provided.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Scott

Posted 1 year ago

“Excellent and efficient service from start to finish, and handled with compassion and dignity, thank you!”

Helpful Report

Posted 1 year ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. Kind regards, Olivia

Posted 1 year ago

“During this difficult time pure cremation did everything perfectly, even delivering my mum's ashes a little early so I could scatter them on her birthday. Thank you Pure Cremation.”

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Posted 1 year ago

These lovely words will be greatly appreciated by our caring team who work so hard to provide the kind of support that makes a real difference to the bereaved. Thank you for choosing us. Kind regards, Olivia

Posted 1 year ago

Pure Cremation is rated 4.8 based on 4,577 reviews