Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,394 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 11th November 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with every aspect of my dealings with Pure Cremations. The staff that I have dealt with have been very sympathetic and understanding and the communication has been excellent.”

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Posted 2 months ago

Thank you for taking the time to share your experience with us. We're so pleased to hear that you felt supported by our team and that communication was clear throughout. All the best, Pure Cremation Team

Posted 2 months ago

“Very professional and caring”

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Posted 2 months ago

Thank you for these lovely words. Best wishes, Pure Cremation Team

Posted 2 months ago

“I found everyone I spoke to to be respectful and very professional. They made the whole traumatic experience much easier to deal with. I would recommend to anyone.”

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Posted 2 months ago

Thank you so much for your kind words. We're truly glad that our team could help make a difficult time a little easier for you. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Lovely considerate people ,thank you so much for your assistance x”

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Posted 2 months ago

Thank you for taking the time to share your positive feedback with us. All the best, Pure Cremation Team

Posted 2 months ago

“Exceptionally professional understanding caring and helpful throughout for my late wife's care.”

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Posted 2 months ago

Thank you for taking the time to share your experience. It was an honour to supportand care for your wife. Best wishes, Pure Cremation Team

Posted 2 months ago

“Professional, personal & sensitive. Great staff.”

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Posted 2 months ago

Thank you for these wonderful compliments. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Greatly disappointed in how my mothers ashes Where returned to me, not even her name on the box and given over in a 10p white carrier bag so disappointing”

Helpful Report

Posted 2 months ago

Thank you for your review. Upon reviewing the arrangements, we can confirm that the urn was labelled with your mother's full name. However, it appears that the individual chosen to receive the ashes removed the label and changed the bag in which they were returned. We can see that a senior manager has been in touch with you directly to discuss this with you. If there is anything else that we can help with, please do let us know. You can reach us on 0800 033 7737 or via email at info@purecremation.co.uk. Kind regards, Pure Cremation Team

Posted 1 month ago

“I asked if my wife could be dressed in her favourite dress and was told it would only be laid on top of her whitch i didn't think was very good otherwise I thought it was very smooth the way it all went.”

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Posted 2 months ago

Thank you for your feedback and for taking the time to leave a review. We apologise if this part of our process did not meet your expectations. Our goal is to minimize any disturbance to your loved one's body while in our care. Consequently, we do not provide preparation or dressing services. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Very professional and caring service - kept me informed following the loss of my loved one and helped me at a very difficult time”

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Posted 2 months ago

Thank you for your review. It is good to know that our care made a difference when it mattered the most. Best wishes, Pure Cremation Team

Posted 2 months ago

“Excellent service. Kept me informed step by step. Jason who delivered ashes back to me is a credit to your company Thanks you”

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Posted 2 months ago

Thank you for this lovely review. We will pass this on to Jason who will be delighted with this personal recognition of the care they have given. Best wishes, Pure Cremation Team

Posted 2 months ago

“When initially discussed with my parents who had looked into Pure Cremation as to how my brother and I felt it was with some hesitancy that I stated we would respect their wishes. Why ? I had not heard of the service before apart from TV adverts. How would I deal with closure that I felt surely you managed better having only attending 'traditional' cremation service and a few humanist funerals. My concerns were unfounded as in dealing with Pure Cremation we experienced a high degree of empathy genuinely compassion felt when speaking with the teams on the telephone. Unlike other call centre style operations this was on a different level of customer experience. Low waiting times, a callback system that worked and a service that not only exceeded expectation but simply did what it said it was going to do. All this at a time of much emotion really supported our needs. As for the closure, well our stepfathers ashes were delivered on the date and time stated by a wonderfully kind man who wouldn't leave my mother until he was sure that she was ok, and our family scattered his ashes on the day we planned under a beautiful oak tree at his beloved cricket club. Simply thank you to all those who we dealt with for your compassion and kindness. My mother has since discussed Pure Cremation with her friends and neighbours and told us that at least four couples are looking to seek out the service.”

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Posted 2 months ago

Thank you for sharing such a thoughtful review. We’re so glad that our team was able to support you and your family and exceed your expectations at every step. All the best, Pure Cremation Team

Posted 2 months ago

“Very professional, kept fully informed at each stage. The staff were kind and considerate. Would highly recommend.”

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Posted 2 months ago

Thank you for taking the time to share your experience. Your recommendation means the world to us. Kindest regards, Pure Cremation Team

Posted 2 months ago

“So easy to deal with. I like everything about the way things were handled and I thought all the persons I dealt with were genuinely empathetic.”

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Posted 2 months ago

Thank you for taking the time to share your experience of our care. It's great to see that our team’s empathy stood out to you. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation was my sisters choice and I can honestly say that they dealt with everything with the utmost respect, no surprise charges and kept me updated every step of the way.”

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Posted 2 months ago

Thank you for sharing your experience with Pure Cremation. We are very grateful for your feedback. All the best, Pure Cremation Team

Posted 2 months ago

“Everyone I spoke to were kind, helpful and respectful. Their service is efficient and straightforward, they kept me up to date with the process and took the worry out of my hands. I only contacted Pure Cremation on the evening my husband died and yet they organised everything so quickly. When they brought my husband's ashes back to me it was done in a very kind and gentle manner. I would highly recommend Pure Cremation.”

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Posted 2 months ago

Thank you so much for your kind feedback. Your recommendation is invaluable, and we truly appreciate you taking the time to share your experience. Kindest regards, Pure Cremation Team

Posted 2 months ago

“Professional, courteous and respectful from start to finish. Thank you.”

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Posted 2 months ago

Thank you for your kind words, which are greatly appreciated by all of us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation was supportive at every level, I was kept informed of the ongoing process. The delivery of the ashes, again was excellent. My deceased friend chose very wisely for your service.”

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Posted 2 months ago

Thank you for your fantastic feedback. It's heartwarming to know that you felt well-supported throughout. Best wishes, Pure Cremation Team

Posted 2 months ago

“Very happy with the service staff always Very helpful. They looked after my partner Very well and kept us updated. I shall be using pure cremation for when it's my time”

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Posted 2 months ago

Thank you so much for your thoughtful feedback. It's important to us that you felt looked after and kept well-informed, and knowing that we met your expectations means a lot. Best wishes, Pure Cremation Team

Posted 2 months ago

“I can’t fault the service. The communication was excellent, and everything went very smoothly. Every contact I had with them was very pleasant and respectful. When the ashes were hand delivered to the house the guy couldn’t have been nicer.”

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Posted 2 months ago

Thank you, your kind words mean a lot to us, and we’re grateful for your feedback about the care you received. All the best, Pure Cremation Team

Posted 2 months ago

“I cannot praise Pure Cremations enough. They were helpful all through the process of my wife's cremation. I didn't have to cope with the stress of arranging a funeral because they did everything. The pleasing thing was that they personally handed back my wife's ashes to me. Thank you.”

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Posted 2 months ago

Thank you so much for your kind words. We are touched to hear that we could provide the support and care you needed. It’s our priority to ensure that the process is as stress-free as possible, and we’re glad that we were able to handle everything in a way that gave you peace of mind. Kindest regards, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,394 reviews