Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,542 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made the process so easy and done everything thank you so much”

Helpful Report

Posted 2 months ago

Thank you for your review. It is good to know that you were well looked after by our caring team. Kind regards, Pure Cremation Team

Posted 2 months ago

“Wonderful service so compassionate friendly and understanding. Thank you 🙏 so much. From start to getting my Mum back home you have been fantastic. At times like this you need people like yourselves to take the pressure off. Thank you Pure Cremation”

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Posted 2 months ago

Thank you for sharing such a lovely review, it summarises everything we aim for in our care of families and their loved ones. The team will be pleased to know they were able to make a difference. Kind regards, Pure Cremation Team

Posted 2 months ago

“From the initial phone call right through to the the personal hand delivery of our son's ashes in a beautiful biodegradable urn, Pure Cremation did an impeccable job. They were thoughtful, kind, communicative and considerate throughout. Thank you PC.”

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Posted 2 months ago

We are sorry for the loss of your son. It has been our honour to support you during such a difficult time. We appreciate you taking the time to share such kind words for the team. Thank you, Pure Cremation Team

Posted 2 months ago

“Dealt with everything with compassion from the very beginning, lovely team, always on hand and always kept us up to date with everything. 💯”

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Posted 2 months ago

Thank you for taking the time to share this with us. We are so pleased to hear that our lovely team gave you the support you needed. Many thanks, Pure Cremation Team

Posted 2 months ago

“The moment that I contacted you ,about the ssd lossof my brother , you all made a difficult time a lot easer. You kept me informed from start to finish. I was very happy with all the updates, throughout the whole process. When the remains were brought to me, the lady that delivered them, made me feel at ease, and we chatted about my brother which was lovely thankyou.”

Helpful Report

Posted 2 months ago

Thank you for highlighting the care that you received at each stage of the arrangements. This means a lot to the whole team who will be pleased to read your kind words. Kind regards, Pure Cremation Team

Posted 2 months ago

“A few years sgo I took out a policy but after two years I cancelled because I realised it didn't provide the services I needed .Pure cremation is what it says a basic cremation unattended and furthermore u have no control over where the venue is Unfortunately I also lost over £400 over the two years as I could not not get the cash value of what I had paid in so customer be aware !”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback with us. We take pride in being transparent about our services, ensuring that each person can make a well-informed decision based on their needs. Our offering is a simple, unattended cremation, and we communicate this clearly at the time of purchase and in all our literature. The terms of our cancellation policy are outlined in the plan documents you received, and all plan holders have a “cooling off” period during which they can cancel and receive a full refund. We will reach out to you directly to gather further information and review the set-up of your plan. If there's anything more we can help with in the meantime, please don't hesitate to reach out to us at customercare@purecremation.co.uk or 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 months ago

“Very compassionate Very reliable very helpful can't praise them enough for the way i was treated at one of my most difficult times Thank you”

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Posted 2 months ago

The team will be very pleased to hear that their care and support made a difference to your family at this difficult time. Thank you, Pure Cremation Team

Posted 2 months ago

“Outstanding from start to finish My beautiful fiancé passed away unexpectedly, and Pure Cremation were sensitive, compassionate throughout the whole process. From the initial call to see what’s involved, to when the gentleman delivered her ashes back home to me, everything happened exactly as they promised it would. I have no reservations in recommending them whole heartedly.”

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Posted 2 months ago

Thank you for sharing this very moving account of your experience of making arrangements and how you were looked after by our team. We truly appreciate your recommendation. Kind regards, Pure Cremation Team

Posted 2 months ago

“Excellent service very professional”

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Posted 2 months ago

Thank you for taking the time to share your positive experience of our care, it is greatly appreciated. Kind regards, Pure Cremation Team

Posted 2 months ago

“Thank you for the respect you gave my husband after his passing, and my family. Paul & lee who came to pick him Thank you You were wonderful, very respectful and careing. You kepted me informed all time about what was happening, when his cremation was and when his ashes were to be returned. A great service. Thank you all.”

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Posted 2 months ago

Thank you for taking the time to share such a lovely account of your experience. It has been our privilege to support you at such a difficult time, and heart-warming to hear that you felt truly looked after by the team. We will be sure to pass on your thanks to Paul and Lee, I know it will be greatly appreciated. Kind regards, Pure Cremation Team

Posted 2 months ago

“A genuine caring professional alternative to the misery of funerals.”

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Posted 2 months ago

Thank you so much for your thoughtful review. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure and simple. Just what my mother wanted. Very professional and compassionate from start to finish .”

Helpful Report

Posted 2 months ago

Thank you, Arlene. We are pleased that we were able to provide exactly what your mother wanted and that you found our service professional and compassionate throughout. All the very best, Pure Cremation Team

Posted 2 months ago

“Great service from the beginning. All staff were professional, friendly and kind. Very easy to deal with, they kept in touch throughout the whole time. Very caring when ashes returned. Highly recommend.”

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Posted 2 months ago

Thank you for your kind words. It's good to know you found our service to be professional, friendly, and caring from start to finish. Thank you for recommending us—your trust means a lot to us. Best wishes, Pure Cremation Team

Posted 2 months ago

“Pure Cremation managed all aspects of my husband's cremation with sensitivity and kindess which I couldn't fault. The only thing I would say is that I thought the ashes would bein an an urn, but they come in a sort of plastic tub, a bit like a kitchen recycling box! I am not scattering them but keeping them so had hoped for a small metal urn that would fit on a shelf but I guess I can always get something like that myself.”

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Posted 2 months ago

Thank you so much for your kind words and for sharing your experience with us. We have carefully chosen the urn for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Your feedback means a lot to us, and we will take this into account for future improvements. All the best, Pure Cremation Team

Posted 2 months ago

“My wife and I were very happy with the whole process, when Pure Cremation dealt with our recent bereavement. Our experience confirmed that we are doing the right thing in making similar arrangements for ourselves.”

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Posted 2 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. All the best, Pure Cremation Team

Posted 2 months ago

“Excellent service from start to end”

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Posted 2 months ago

Thank you, we are pleased we could provide you with excellent service at every stage. Kind regards, Pure Cremation Team

Posted 2 months ago

“Very kind and considerate and very easy to talk too. Went out of thier way to help me as I live on an island in the outer Hebrides, and my mother lived in Hampshire. We don't have a crematorium on the island so I will be contacting you in near future to find out costs to have my body taken to Inverness from ullapool, as I dought you would come to collect bidy from isle of lewis.”

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Posted 2 months ago

Thank you so much for your kind words, Michele. We are delighted to hear that you found our team to be considerate and easy to communicate with during this challenging time. Best wishes, Pure Cremation Team

Posted 2 months ago

“this is the 2nd time i have used Pure Cremation in the last 3year , from start to finish these people our just amasing very simple to deal with and very under standing top marks from me and i will alway use them in cludding for my self at a later date . I would like to say thank you to all the staff Adrian”

Helpful Report

Posted 2 months ago

Thank you for your heartfelt review. We're deeply touched that you’ve chosen us not only for your loved ones but also for your own arrangements. It means so much to know that our team’s compassion and simplicity made a difference for you during these moments. We will make sure your appreciation is shared with everyone involved. Best wishes, Pure Cremation Team

Posted 2 months ago

“We found Pure Cremation to be very professional and sensitive towards us at a very difficult time. Pure Cremation kept us informed as to when the cremation took place and when my Dad’s ashes would be delivered.”

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Posted 2 months ago

Thank you for taking the time to leave such a thoughtful review, we’re glad we could be there for you. Best wishes, Pure Cremation Team

Posted 2 months ago

“Absolute 5 star service delivered by people who are clearly well trained and were very understanding and imformative throughout the process”

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Posted 2 months ago

Thank you so much for taking the time to share your wonderful feedback with us. All the best, Pure Cremation Team

Posted 2 months ago

Pure Cremation is rated 4.8 based on 4,542 reviews