Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,947 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 6th April 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

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Posted 8 months ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 8 months ago

“Wonderful service! Kept me informed of every step..were prompt...professional and kind. Would highly reccommend pure cremation and the team..going to use this service myself in the future”

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Posted 9 minutes ago

“I am so pleased my son had chosen a pure cremation. I was treated with sensitivity and respect from making that first phone call until his ashes were bought home to me. I am so pleased that I have arranged a pure cremation for myself. A big thankyou to all concerned. Cynthia Broughton”

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Posted 2 hours ago

“Friendly helpful staff, keep you informed throughout the process. Highly recommend.”

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Posted 2 hours ago

“Fantastic Service, very professional, keep you updated throughout the process. Can not fault their service.”

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Posted 3 hours ago

“5* service from start. Talk you through every step .even to the return of the ashes.very kind considerate people.”

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Posted 11 hours ago

“Good service everything explained in detail which is very helpful at a time when you need it most. The lady who returned my brothers ashes was lovely she knew just what to say and also when it was time to leave and let us deal with things in our own way.”

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Posted 19 hours ago

“The best customer care and service I have experienced on a long time, from first contact with such sympathy, through to excellent, timely and accurate communication, and a very personal level of service and dedication all the way through to the return of ashes being hand delivered. Pure cremation conducted services for my dad and then my mum who passed away 2 weeks apart and they were incredibly supportive and gave me so much less to worry about. Angella in particular was especially helpful so thank you”

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Posted 20 hours ago

“Pure Cremation were absolutely brilliant and truly helpful and professional throughout the process. I could not fault them right from when I made the first phone call through to their delivery of the ashes. Well done!”

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Posted 20 hours ago

“i found pure cremation so reassuring & careing at one of the bleakest time in my life !. the registrar was messing about ,even though over a month later i do not have a death certificate ,my husband is home with me.”

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Posted 23 hours ago

“From the moment my Mum passed at her Care Home Pure Cremation led the way with their sincerity and caring which made me and family so very grateful. They were so informative and helpful throughout the whole process. I would definitely recommend them and now both my husband and I have purchased their funeral plan.”

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Posted 1 day ago

“Pure Cremation are very easy to deal with. Caring at every stage and always on the end of the phone. Would recommend them and certainly will be using them again (but not too soon I hope)!”

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Posted 1 day ago

“This was the second time of using this wonderful company. I can only describe their service,from initial contact through to the final delivery of my loved one's ashes as exemplary throughout; there is literally no aspect of this process I could identify where improvements could be made. I'd particularly like to single-out Patricia who undertook the 'final journey' with my Mother's ashes,both for her professionalism and profound empathy. In Avery difficult time for our family, Pure Cremation have been steadfast, supportive and warm”

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Posted 1 day ago

“Very good service, very respectful at all times No problems at all Thank you”

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Posted 1 day ago

“Lovely kind people to deal with,would definitely recommend to my friends. Thankyou”

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Posted 1 day ago

“Professional, courteous and respectful, Pure Cremation provided excellent care and service throughout. Would definitely recommend them as an alternative to a traditional funeral.”

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Posted 1 day ago

“At a time when you feel overwhelmed and everything seems so difficult, Pure Cremation made things seem so much easier. They were able to answer all my questions and led me through the process with both professionalism and compassion. The office staff (particularly Gail) were always available to talk and couldn’t have been kinder and the manner in which everything was handled, helped to soften a painful time.”

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Posted 1 day ago

“Great service would highly recommend helped me every step of the way will be using again thank you”

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Posted 1 day ago

“Very caring. Lady who delivered my aunt back to me was absolutely lovely and it just made the whole process and sad situation alot more straight forward xx”

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Posted 1 day ago

“When my parents told me they had signed up for Pure Cremation I didn’t really know what to expect… Well it was only 2.5 years later that we sadly lost my Father so all was going to come clear! I can honestly - hand on heart - say that I have had the most positive experience through every step of the journey. So, first of all, payments: Knowing my Dad had only been paying his monthly premiums for a little over 2 years I knew he had not paid a lot in (certainly not enough to cover all costs) so I wondered if there may be extras for me to pay… But there was none at all. His initial agreement stated he had to pay his premiums for a minimum of two years to be covered and because he had hit that timeline everything was covered. Next, I’ll talk about the collection of the body. I called to let Pure cremation know that my Dad had passed and (because he died at home) they asked if I would like them to collect straight away or if we would like some time with him. We asked for some extra time and specifically asked for them to come after 5pm and this was not a problem at all. When the men came to collect my Dad they were so gentle and careful with the body. His body had swollen so I know he was heavy; and they had to carry him downstairs, but they did not complain at all and were so courteous and friendly and just made an emotional situation so easy to deal with. Pure cremation talked me through what the next steps were, ie, registering the death and sending in the green slip (as I had no clue) and I had to ring back a couple of times to ask again because my brain just wasn’t retaining the information but nothing was too much trouble for them. They told me I could call as many times as I wanted and not to hesitate. They really made me feel valued. Every single person I spoke to was so caring and compassionate and just made me feel so at ease through every step of the journey. When the ashes were delievered back to me I was given a timeframe and was also allowed the drivers telephone number so we could get her exact time and greet her on arrival. Again, she was the most caring person who I could tell just loved her job. She didn’t rush the delivery and even gave me a hug and it just made the whole situation feel so much easier to handle. I genuinely can’t thank Pure Cremation enough for making the process as easy as it was and for all the love and care and support that they offered. The thought of actually organising a funeral seemed so overwhelming to me so I was grateful to my parents for choosing this option and now I know how amazing the whole company is I will definitely opt to use them myself - when I reach that’s stage!!!”

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Posted 1 day ago

“Every single person I dealt with at Pure Cremation from start to finish were so professional and compassionate. Would highly recommend.”

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Posted 2 days ago

Thank you for your wonderful review, Sandra. We're so pleased to hear that our team could provide you with compassionate and professional support throughout your experience. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 1 day ago

Pure Cremation is rated 4.8 based on 4,947 reviews