Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.83

4.8 Rating 4,537 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 13th January 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

Helpful Report

Posted 5 months ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 5 months ago

“Professional, courteous, respectful and sympathetic from the initial contact enquiry through to the delivery of mum’s ashes back home by a member of the team. We were kept informed every step of the way. We didn’t want a big funeral service and are now planning a lovely garden party for friends and family to celebrate mum’s life. I will be arranging my own cremation through Pure Cremation.”

Helpful Report

Posted 1 hour ago

“From the ease of setting up a cremation plan to the time that we needed to use Pure Cremation, they were brilliant! My Dad passed away in a nursing home and as soon as we called to notify the team of his passing, they were ‘straight on it’. Dad was collected within 6 hours of his passing and then was kept until the death was registered- which was 2 weeks due to him passing around Christmas time. We had several ‘check in’ calls with the lovely Laura McCarthy, who talked me through the process on the day after reporting Dad passing away and then whilst we were waiting for his death to be registered- this was found to be very comforting to know that Dad was in good hands. Once the death was registered, the cremation/committal was arranged on a day of our choosing, which was done the following week and then his ashes were returned the following week, hand delivered within the time of eta provided. I know this may not always happen and it could have taken longer but we felt this process was as smoothly as it could’ve been. Mum was very happy that she was able to celebrate Dad’s life in her own way, rather than having to arrange a funeral. We have used Pure Cremation for my father in law, last year and Mum also had taken out a plan for herself. We would recommend Pure Cremation to anyone who asks about funeral plans.”

Helpful Report

Posted 1 hour ago

“The whole team at pure cremation are wonderful people the support and kindness I was given I will never forget. Thank you from the bottom of my heart ❤️ Thank you to Samuel Rippingham especially”

Helpful Report

Posted 3 hours ago

“The service we received from beginning to end was excellent, made a very upsetting time so much easier. Everyone I spoke to (with the exception of one person) were professional and caring. I have recommended Pure Cremation to many of my friends and family.”

Helpful Report

Posted 4 hours ago

“Caring and efficient”

Helpful Report

Posted 7 hours ago

“The service provided was excellent -;everything was done very professionally whilst at the same time showing compassion and keeping me informed of everything that was happening. All the personnel I spoke to were lovely, caring and helpful.”

Helpful Report

Posted 16 hours ago

“From first contact I found the staff to be very respectful, kind and caring. We were kept informed at every step of my mum's journey and any questions were answered and all requested were honoured. This is what my mum wanted for her final journey”

Helpful Report

Posted 18 hours ago

“Pure Cremation were so helpful at a very stressful time. This really helped us when arranging for Mum to be cremated and her ashes to be buried with her Mum and sister. They were there every step of the way and we knew she was safe in their care. Would absolutely recommend Pure Cremation to everyone.”

Helpful Report

Posted 22 hours ago

“Very impressed with everything from the day my partner passed away you were so informative. Very caring and kept me in the loop on every part of the procedures. The urn is beautiful and the courier was so kind . Well done all and I would recommend you to anyone”

Helpful Report

Posted 23 hours ago

“What an amazing company, such wonderful people and excellent service from day one,I was informed each step and kept updated, thank you so much pure cremation.”

Helpful Report

Posted 1 day ago

“I would recommend Pure Cremation to friends and family, the procedure was straightforward and all contacts were helpful and friendly from the first phone call to the return of the ashes. I think many of us will choose this uncomplicated way of what happens to us after death in the future.”

Helpful Report

Posted 1 day ago

“Outstanding balance of care for my loved one, from the first phone call to say she's passed to them bringing her Ashes back. They cared for her every wish. Outstanding x”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your experience, and for your kinds words for the team. We strive to provide compassionate support to the families we are privileged to look after. Your feedback means the world to us. Kind regards, Pure Cremation Team

Posted 1 minute ago

“100% professional company, 100% happy with their customer service 100% happy in the way they kept me up to date on which stage we were at.”

Helpful Report

Posted 1 day ago

Thank you, Stephen, for your fantastic review. Keeping our families informed throughout the process is essential to us, and it's wonderful to know that you felt supported every step of the way. Many thanks, Pure Cremation Team

Posted 7 minutes ago

“Pure Cremation was excellent in all but one .From phoning with the death of my husband I was treated with compassion and the body was collected speedily, then informed of cremation date all with care and consideration for me .The only problem I had I was not informed the day before what time the ashes were being delivered and had to make several phone calls as I was told to have someone with me and needed to tell them what time to come.When the ashes did arrive the lady was very kind and explained everything to me .”

Helpful Report

Posted 1 day ago

Thank you for taking the time to share your experience with us. We’re pleased to hear that our team was there to assist you with care and compassion during such a challenging time. We sincerely apologise for the issues with communication around such an important part of the journey, and appreciate your understanding in this matter. Your feedback is invaluable and helps us improve our service for other families we are trusted to look after. Best wishes, Pure Cremation Team

Posted 9 minutes ago

“Every as promised and expected with sympathy and compassion”

Helpful Report

Posted 2 days ago

Providing care and compassion is at the heart of what we do, and it’s heartening to know that we met your expectations. Your kind words are appreciated. Best wishes, Pure Cremation Team

Posted 14 minutes ago

“We Choose this plan for its simplicity, from start to finish it was handled with empathy and comparison we were kept up to date though out the process and my husbands ashes were hand delivered to my daughter's by a very nice and professional member of your staff she was able to track evey step of the delivery journey I have a plan in place and so does my daughter and her partner so we can get on with life knowing everything is taken care of, we as a family would highly recommend Pure Cremation.”

Helpful Report

Posted 2 days ago

Thank you so much for your heartfelt review. We are truly grateful for the trust you placed in us during this important time. It’s wonderful to hear that our team was able to provide the support and clarity you needed, ensuring everything was handled with care and professionalism. Knowing that you and your family feel prepared for the future is the biggest compliment we could ask for. Best wishes, Pure Cremation Team

Posted 16 minutes ago

“At very difficult time your company stepped in and took care of everything in a very efficient and caring way. Thank you.”

Helpful Report

Posted 2 days ago

Thank you so much for your wonderful review. We are truly dedicated to providing compassionate support during these difficult times, and it's heartening to know you felt this from our team. Your appreciation means a great deal to us. Best wishes, Pure Cremation Team

Posted 18 minutes ago

“The whole experience with pure cremation was centred around us as a bereaved family having lost our wonderful dad. Every staff member we spoke to were exceptional they answered any query’s we had & kept in contact with either myself or my mum.”

Helpful Report

Posted 3 days ago

Thank you for this touching review. The team will be so proud to know that they were able to support you and meet your needs at such a difficult time. We really appreciate your kind words. Best wishes, Pure Cremation Team

Posted 18 minutes ago

“Pure Cremation have provided an excellent service from the first telephone conversation to when my husbands Ashes were delivered. Everybody I spoke to made me feel it was personal and not just another client!”

Helpful Report

Posted 3 days ago

Thank you for your kind words. You have really captured the care and compassion we hope to offer everyone we are trusted to look after, and we are honoured to have been able to look after you and your husband. Best wishes, Pure Cremation Team

Posted 21 minutes ago

“First class service from start of process to the end Obviously a difficult time for family, but every single person at Pure Cremation showed respect, sympathy and empathy during each conversation.”

Helpful Report

Posted 3 days ago

We’re glad to hear that our team was able to provide you and your family with the support you needed during such a challenging time. Your kind words truly mean a lot to us - thank you. Kind regards, Pure Cremation Team

Posted 23 minutes ago

Pure Cremation is rated 4.8 based on 4,537 reviews