Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 4,629 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 23rd January 2025

Lucy V

Pure Cremation 5 star review on 18th January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband chose pure cremation when we found out that his cancer had become untreatable. He wanted me to worry as little as possible about things that needed doing so I could concentrate on our young family and on a celebration of life rather than a funeral. The day he was cremated was hard because I wasn’t there and I thought I was regretting the decision but have to say that having him back home with us now and all of the care that was taken in the way everything was dealt with by the team, really did make a huge difference to our family. I know that everything went exactly how Anthony would have wanted it to go and that he gave us the gift of time together to get our heads around this new life we have to live without him. He was still thinking of us the whole time and I know that when my time comes, I want the same for me. I want my girls to have as little stress as possible too so they can support each other. I lost my mum much younger than expected and the difference in stress levels between planning her funeral and my husbands were just massive. I have been able to use that time to care for our children and help them to navigate this horrible time rather than having to take them to meetings and places they wouldn’t feel comfortable being at. I know he was cared for and looked after, right until the end and now we can concentrate on remembering him as the beautiful man he was. Thank you for everything.”

Pure Cremation 5 star review on 20th July 2024

Helpful Report

Posted 7 months ago

Thank you for sharing your touching story with us. We are deeply moved by your words and honoured that we could help fulfil Anthony's wishes during such a challenging time. It’s heartening to know that our care and support provided you with some relief and allowed you to focus on your family and the celebration of Anthony's life. Best wishes, Pure Cremation Team

Posted 6 months ago

“Hi this is the second time in as little as 2 years my mum sadly passed last month and again Pure Cremation were superb. From start to finish in the process they called me and talked me through everything!!”

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Posted 2 days ago

Thank you for your kind review, Rhys. We're truly sorry for your loss, and grateful that we were able to support you again. All the very best, Pure Cremation Team

Posted 1 day ago

“Excellent company!”

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Posted 3 days ago

Thank you for your positive feedback and five-star rating. Best wishes, Pure Cremation Team

Posted 1 day ago

“Excellent service, and compassionate customer care. They treated my loved ones ashes with dignity and respect. Couldn’t recommend them enough.”

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Posted 1 week ago

Thank you so much for your kind words and recommendation. All the best, Pure Cremation Team

Posted 1 week ago

“Very caring compassionate took very good care of the family member, kept informed very professional would recommend”

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Posted 3 weeks ago

Thank you for your heartfelt review. We greatly appreciate your kind feedback and your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“You steered us through a very difficult time with compassion and understanding.”

Helpful Report

Posted 3 weeks ago

Thank you for your heartfelt review. We are truly grateful to hear that our team could provide you with the compassion and understanding you needed during this challenging time. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“I was very happy the way everything was handled. You kept me updated throughout. Good value for money if that’s the way you want to have your cremation. The lady who delivered the ashes was very friendly and makes you feel at ease. Thank you”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience. Your feedback is incredibly important to us and we are glad we could make this time a little easier for you. Best wishes, Pure Cremation Team

Posted 2 weeks ago

“During the initial phone call to Pure Cremation they had a nothing is too much trouble attitude. They were helpful and attentive and very quick indeed to send their invoice straight after the booking. I wrote down everything they told me contemporaneously. Firstly they assured us that we could have my late fathers informal name on the urn. When I double checked this after payment they said that was not possible and had to be his formal name. Once I was given a committal date I was then told that I would be informed once the committal had taken place. This did not happen and when queried I was told this is not something they do. When finally given a date for the ashes to be returned I was told that I would be contacted the day before with an AM or PM time slot. Again this did not happen and I had to contact them. They said as it was a Sunday the department that deals with emailing delivery dates was closed. I insisted they contact someone senior regardless of it being a Sunday and to call me back the same day which they promptly did. I have since learned that although they used to email an AM or PM time slot that management have now stopped that useful process of advising the grieving families of the return time slot of their loved ones ashes. So, initially impressed but that diminished slowly over the forthcoming weeks. They need to pay more attention to detail at such a difficult time for families.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your experience with us. Your feedback is important, and we appreciate you bringing these points to our attention. A senior manager is personally looking into the points you have raised and they will reach out to you directly at the earliest opportunity. If there's anything else we can assist you with in the meantime, please feel free to contact us at customercare@purecremation.co.uk or by calling us on 0800 033 7737. Kind regards, Pure Cremation Team

Posted 2 weeks ago

“Excellent very professional smooth and efficient from start to finish everything was explained at each stage will definitely recommend and use for myself”

Helpful Report

Posted 3 weeks ago

Thank you for your positive feedback. Your recommendation means a lot to us, and we’re honoured to have been able to support you. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Excellent service and kind staff. I was kept informed throughout the whole process. They made a very difficult time less stressful.”

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Posted 3 weeks ago

Thank you, John, for your wonderful review. It's so good to know we could make things less stressful for you. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“I have been very pleased with the service I received from Pure Cremation, from the initial telephone call, to the return of my mother's ashes. The people at Pure Cremation with whom I have dealt on the telephone, have always shown compassion and understanding, and have interacted with me in a kind and sympathetic way, making me feel at ease, and that my mother was being cared for. When the ashes were returned I was telephoned twice that morning, to keep me updated regarding the progress of the journey. My loved one was looked after and returned to me in a dignified way. Thank you to all involved.”

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Posted 3 weeks ago

Thank you so much for your lovely feedback. We are pleased we could provide you with the compassion and understanding you needed. All the best, Pure Cremation Team

Posted 3 weeks ago

“Not happy with the container mams ashes were put in . Looked like a washing powder tub”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback with us. We have carefully selected the ashes container for its strength and eco-friendly features, along with a design that allows for easy scattering of ashes and includes our unique ceramic identity disc. The material used for our urns is biodegradable, enabling the urn to be interred in the ground. Families are welcome to provide an alternative urn, and we will gladly transfer the ashes into their chosen container before returning it. We value your feedback and will work on making this clearer for families, ensuring they know exactly what to expect. If there is anything else that we can support you with, please feel free to get in touch with us. Kind regards, Pure Cremation Team

Posted 3 weeks ago

“Very good service from the team who walked us through everything. Thank you.”

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Posted 3 weeks ago

Thank you for your lovely feedback. We're so pleased that our team could guide you every step of the way. All the best, Pure Cremation Team

Posted 3 weeks ago

“excellent service, very professional and caring while trying to arrange. family are grateful for all the support from the team.”

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Posted 3 weeks ago

Thank you for your kind words. We are delighted to hear that you found our service to be professional and caring. Supporting families during these difficult times is at the core of our mission, and it is truly rewarding to know that our team was able to support your family. All the best, Pure Cremation Team

Posted 3 weeks ago

“I very pleased with the way they handled things they kept me in touch right up until they delivered the ashes. I would recommend them to anybody.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind review. We're glad that you felt informed and supported throughout. Your recommendation means a lot to us. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Professional from start to finish. All the staff we spoke to were kind, sympathetic, and helpful, and we would have no qualms in recommending Pure Cremation. The ashes were personally delivered very quickly after the cremation. A painful process that was made as easy as possible by a caring and professional company. Thank you from the Lord family.”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful words and for sharing your experience. It means so much to know that our team’s kindness and professionalism met your expectations. We take great care in what we do, and we’re pleased that this made things easier for your family. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Excellent service throughout very caring also excellent delivery of ashes”

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Posted 3 weeks ago

Thank you for taking the time to share your experience of our care. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“When we knew my husbands cancer was terminal he wanted to use Pure Cremation, no fuss, no organising for me todo after his death. The whole team, from first contact to the return of my husband's ashes was respectful, sympathetic and understanding. They lived up to both their advertising and their written contract. The undertakers who collected his body were respectful and made sure I understood what would happen. The return of the ashes was very respectful too. Very impressed with Pure Cremation. Met all our expectations.”

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Posted 3 weeks ago

Thank you so much for your heartfelt review. It means a lot to us to know that our team provided the support you needed. Your kind words are greatly appreciated by us all. All the best, Pure Cremation Team

Posted 3 weeks ago

“It was so straight forward to arrange after the shock of losing my mohter. It was her wish to have a Pure Cremation and this was made clear to all of us when she saw the adverts on the TV. Everyone was so understanding, respectful and helpful. The updates and communication was excellent even during such a busy time of year, not helped by seasonal illness that hit us all and the Christmas period. It has helped me make the decision to go with Pure Cremation when the time comes.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us. We're so glad to hear that we were able to provide the support and understanding you needed at this time. Your mother's wishes are important, and we're honoured to have been part of fulfilling them. Kindest regards, Pure Cremation Team

Posted 3 weeks ago

“I cannot fault Pure Cremation in any way. They were very respectful, extremely kind and helpful. I would recommend them to anyone wanting that kind of service. 10/10”

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Posted 3 weeks ago

Thank you so much for your amazing feedback, Gillian. We’re so glad to hear that you experienced nothing but kindness and respect from our team at every step. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 3 weeks ago

“Pure Cremations have been so kind, and caring throughout the process from beginning to the return of my husbands ashes, they are there for me still. They behaved in the most professional way, and for this I am truly grateful. I send my love.”

Helpful Report

Posted 3 weeks ago

Thank you for your thoughtful and kind feedback. We are so pleased that our care made a difference to you during this time. All the best, Pure Cremation Team

Posted 3 weeks ago

Pure Cremation is rated 4.8 based on 4,629 reviews