Puck Stop Reviews

Name: Puck Stop
Address: Unit 5 Sycamore Centre159 Attercliffe CommonSheffieldS9 2FA, Sheffield
Rating: 4.90

4.9 Rating 3,701 Reviews

99 %

of reviewers recommend Puck Stop

4.9

Based on 3,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Puck Stop Review Excellent service everything top quality and always delivered on time.

About Puck Stop:

Established in 1995, Puck Stop is the UKs leading Ice and Inline Hockey specialist store, offering a huge selection of equipment at very competitive prices.

Puck Stop are a family run business that was created when one of the sons started playing ice hockey back in 1994, but struggled to find equipment anywhere in the UK at reasonable prices or with staff that understood players needs. A year later and Puck Stop was born!
We are players, we understand what players require, we know the pain of not being in a store with any stock. This is why we opened the store.
The majority of our staff have either played or still play hockey giving us a key insight in to the customers needs.

The long and short of it is...... WE LOVE HOCKEY!

Visit Website

Phone:

0114 2443005

Email:

sales@puckstop.com

Location:

Unit 5 Sycamore Centre159 Attercliffe CommonSheffieldS9 2FA
Sheffield
S9 2FA

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Puck Stop 5 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The helmet that came was awful quality and didn’t do as it said on the box”

Helpful Report

Posted 1 week ago

Hi Ross, Thank you for the feedback. I have sent you an email asking what issues you are having with the helmet so we can get it resolved for you. You can give me a call if you prefer on 01142443005 extension 2. Thanks, Greg

Posted 1 week ago

“Logo on item had started to crumble and peel off before I had got it out of the packaging.”

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Posted 2 weeks ago

Sorry that there was an issue with the Item. We issued a full refund on this as requested by email last week.

Posted 2 weeks ago

“Never turned up and not had a refund”

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Posted 3 months ago

“Velcro is absolute rubbish as it keeps coming off during play and has caused knee injuries due to not probably staying on whilst diving.”

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Posted 6 months ago

“I have not received it”

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Posted 1 year ago

Hi Carol, Thanks for leaving us a review. We are disappointed to hear you didn't receive your gift card. These are automatically generated and emailed to you through our website so not sure why you didn't receive it almost instantly. My colleague has just emailed you and also re-sent the gift card to the email address provided Please let us know if we can be of any more assistance

Posted 1 year ago

“Wasn’t the right one I ordered”

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Posted 2 years ago

HI Margo. Sorry to see there is something wrong with your order. We have sent you an email. If you could please let us know what the issue is and we will rectify it. Regards The Puck Stop Team

Posted 2 years ago

“Still have not received the item putchased. Trying to track it but only get the message it is delayed. Without further explanation.”

Helpful Report

Posted 2 years ago

Hi Ronny Sorry to see you haven't received your item. Could I ask if you have contacted our web team to let them know? I will certainly send them a message so they can look in to this for you. I know it was shipped on the 28th on December, so with the new year break, things can take a little longer. We will let you know when we have any further information

Posted 2 years ago

“i will as soon as i get it so far expensive”

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Posted 2 years ago

HI Bob, Sorry your haven't received the item yet. Shipping to Canada does take a little longer than expected. We have refunded part of your postage. It should arrive with you next week. Regards The Puck Stop Team

Posted 2 years ago

“For the second week rung able to get skates sharpened”

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(Sheffield) - Posted 2 years ago

HI Sorry to see your review. Weekends are our busiest period and the wait for skate grinds can vary throughout the day. We offer the service on a first come first serve basis. Sorry you weren't able to wait on those 2 occasions. Regards The Puck Stop Team

Posted 2 years ago

“This is just a bit of accrylic sheet and terrible for use with ice hockey pucks, as it has little to no slide. Massively overpriced definitely not worth the money being charged, you could probably get this for a fraction of the money on a specialist acrylic site.”

Helpful Report

Posted 3 years ago

“Ordered some new skates and took them in the the shop as I had a few questions but quickly walked out to go to ice locker as the old woman working there was very arrogant and snappy so in general not a nice person to talk to a few people have said the same thing so I will take my custom elsewhere in future all the other staff that work there are brilliant and very informative”

Helpful Report

Posted 3 years ago

HI there, Please accept our apologies for this situation, we have sent you an email to try and resolve this. Regards Team Puck Stop

Posted 3 years ago

“I still haven’t received shipment of my purchase.”

Helpful Report

Posted 3 years ago

Hi Timothy. Sorry to see you have left us a negative review. I have just emailed you regarding your shipment. It has now cleared customs with the courier and should hopefully be with you very soon. Don't hesitate to contact us again should you have any issues. Kind regards The Puck Stop Team

Posted 3 years ago

“As soon as the boy stood on the guards they broke. Absolute rubbish”

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Posted 3 years ago

“I am unable to write a review as I have not yet received my order.”

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Posted 4 years ago

Hi Margaret, Really sorry you haven't received your delivery yet, it was shipped shortly after you placed your order. I have sent you an email to try and rectify the situation.

Posted 4 years ago

“You have asked for a review but I have not received my goods.”

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Posted 4 years ago

Hi Donna Sorry to hear you haven't received your order. We have emailed you directly to resolve this issue. Thanks

Posted 4 years ago

“The green biscuit pro slides well on an outdoor surface but unfortunately the rubber edges catch on the ground a lot forcing the puck to bobble quite frequently, also the puck chips very easily when taking shots on a goal.”

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Posted 4 years ago

Hi Darren, Thanks for your review. As discussed by email, we have sent you a replacement green biscuit puck which is designed for shooting. Hopefully this will work for you and you could possibly amend your review?

Posted 4 years ago

“Product was good but to charge £4.99 post and packing to be a used tape roll tube and about six inch of bubble wrap complete joke”

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Posted 4 years ago

“Recieved boots no puk in side thanks Gary ormiston”

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Posted 5 years ago

Good morning Gary Sorry to see your negative review. Could you possibly email us regarding the issue and we will see what we can do to resolve it for you? I have sent you a direct message containing our email address

Posted 5 years ago

Hi Gary, we looked in to your order and have shipped you the missing item. Sorry for any inconvenience Regards Rich Puck Stop

Posted 5 years ago

“Snapped laces within a day of purchase, and when I come back for a refund, I don’t get anything!”

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(Sheffield) - Posted 5 years ago

“The letters frayed and the padding ripped after one use”

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Posted 6 years ago

Puck Stop is rated 4.9 based on 3,701 reviews