Proturf Reviews

Name: Proturf
Address: North Carr FarmWest Stockwith, Doncaster
Rating: 4.76

4.8 Rating 340 Reviews

96 %

of reviewers recommend Proturf

Company Reviews

Metrics

Info

4.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01427890797

Email:

sales@proturf.co.uk

Location:

North Carr FarmWest Stockwith
Doncaster
DN10 4BD

Proturf 5 star review on 18th August 2022

Anonymous

Anonymous // 01/01/2019

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“Thank you - good product, reasonable price, excellent delivery”

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Posted 5 years ago

Many thanks for submitting a review. I'm so pleased to hear you were pleased with the product and delivery and found our prices competitive.

Posted 5 years ago

“Great product (play sand), quick delivery and a good price”

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Posted 5 years ago

Many thanks for your review Joanna. I'm so pleased to hear you found our prices competitive and the delivery arrived in good time.

Posted 5 years ago

“Delivered on time. Super service...polite and helpful staff.”

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Posted 5 years ago

Thanks so much for your review Lorraine. I'm so pleased to hear your order arrived on time and you found our customer service team polite and helpful. We appreciate your feedback.

Posted 5 years ago

“Ordered some slate chips which were at least £15 cheaper than anyone else. They turned up in 48hrs and the quality was fantastic. A full bulk bag of top quality slate chips. Barely any grit/dust as I got to the bottom. Would highly recommend to anyone . Cannot rate highly enough.”

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Posted 5 years ago

Thanks for taking some time to leave us a review Adam. I'm so pleased to hear the slate chippings received met your expectations. Many thanks for your recommendation.

Posted 5 years ago

“Pro turf order was ok, but the poor poor delivery this items should be dropped off by crane, not on pallets. it really was a joke being shouted at for the delivery guy because he did not want to move 4 jumbo bags on his own,”

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Posted 5 years ago

Thanks for your review. I'm sorry you found the delivery side of things to be less than satisfactory. We do use a pallet delivery service and this is how we keep our prices competitive. If we used a Hi-Ab delivery service it would add at least £150.00 to the cost of each order. We do provide pictures and information about the method of delivery on the website at the time of order and again in the confirmation email. As you can appreciate most of our items weigh just under a tonne. Drivers will do their best to deliver pallets as close to where a customer would like them, but sometimes it's physically only possible to deliver kerbside, as per the advice on our website. I'm pleased to hear the items received met your expectations and wish you well with your garden project.

Posted 5 years ago

“Great service, reasonably priced. The staff were very friendly and helpful, from the person on the phone to the pair who delivered the pebbles. Very impressed.”

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Posted 5 years ago

Thanks for taking some time to submit a review Elizabeth. I'm so pleased to hear you found our customer service team helpful and the delivery went well.

Posted 5 years ago

“The Scottish Cobbles I ordered are really nice . The Service from Proturf is first class and so was their delivery Palletline , they both kept me informed regarding my order .”

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Posted 5 years ago

Thanks so much for taking time to leave a review Struan. I'm so pleased to hear the Scottish Cobbles met your expectations. It's always great to hear some positive feedback regarding both our customer service team and the pallet company we use for deliveries.

Posted 5 years ago

“We ordered small Scottish pebbles for our Japanese garden. They arrived very promptly, the delivery man was incredibly helpful, put them in the best possible place for us, first rate. The pebbles look absolutely lovely too. Will definitely use again.”

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Posted 5 years ago

Many thanks for taking some time to leave a review Julie. I'm so pleased to hear your order arrived promptly and the delivery driver was helpful. It sounds like you've created a stunning Japanese garden using the Scottish Pebbles. We look forward to assisting you again in the future.

Posted 5 years ago

“Exactly what I ordered delivered very quickly to the point I wanted it, What more is there to say except, Thank You.”

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Posted 5 years ago

Thanks for taking some time to leave a review Barry. I'm so pleased to hear you were happy with your purchase and it arrived quickly.

Posted 5 years ago

“Not delivered on the date promised. Very upset.”

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Posted 5 years ago

Hello Naveen. Thank you for your review. I checked your order and found no issues with the delivery. The order was made on the standard economy delivery service and arrived two days later, as per the date specified in confirmation email. I'm not sure if perhaps this relates to a delivery from another company?

Posted 5 years ago

“Had some Scottish cobbles delivered arrived on day expected, were of good quality .”

Proturf 5 star review on 23rd August 2019

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Posted 5 years ago

Thanks so much for leaving a review Robert. I'm so pleased you are happy with the cobbles. The cobbles look great in situ. Many thanks for including a picture.

Posted 5 years ago

“Excellent service; prompt courteous and heloful”

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Posted 5 years ago

Many thanks for leaving a review. I'm so pleased to hear you had a postive experience when using Proturf.

Posted 5 years ago

“Very impressed with this company smooth running from ordering to delivery. I would highly recommend and I would definitely use them again.”

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Posted 5 years ago

Thanks so much for leaving a review. I'm so pleased to hear you had a positive experience from the point of order to the point of delivery. Many thanks for your recommendation and we look forward to assisting you again in the future.

Posted 5 years ago

“It is good turf and on time delivery”

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Posted 5 years ago

Thanks so much for your review. I'm pleased to hear the turf met your expectations and the delivery was prompt.

Posted 5 years ago

“Delivered as promised, very happy with the product.”

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Posted 5 years ago

Many thanks for leaving a review Jim. I'm pleased to hear you are happy with the product and the delivery arrived on time.

Posted 5 years ago

Many thanks for your review Jim. I'm pleased to hear the product met your expectations and the delivery went well.

Posted 5 years ago

“The whole process was smooth. All very helpful, the driver put the stones exactly where i wanted them. Great service.”

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Posted 5 years ago

Many thanks for taking some time to leave a review Steven. I'm so pleased to hear your delivery went well and the driver was helpful.

Posted 5 years ago

“The whole process from start to finish was amazing. Other companies should take a minute to look at just how after sales should be done. Thank you Proturf”

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Posted 5 years ago

Thanks so much for leaving a review. I'm delighted to hear you had a great experience when purchasing from us.

Posted 5 years ago

“Excellent service and value for money. Saved £200 by not going to B&Q.....Would highly recommend. WD ...Gwent”

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Posted 5 years ago

Thanks so much for your review and recommendation Wendy. I'm delighted to hear that you found the product met you expectations and saved you a substantial amount of money too.

Posted 5 years ago

“Delivery was not great, I felt sorry for the poor driver who was on his own and only had me to help him unload the delivery. We had to use a manual pallet truck because the usual unloading gear was broken. We then had to push and pull two tonne bags of cobbles (not sure if that was safe). Product itself was excellent”

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Posted 5 years ago

Hi. Thanks for leaving a review. I'm sorry to hear you experienced some issues with your delivery. We always request the apropriate vehicle and equipment be used for the delivery location. Unfortunately in this case, it seems that even though we requested an electric pump truck be used, it was not working. We do ask that customers call us if there are any issues at the time of delivery so that we can immediately liaise with the pallet company to find a solution. I am however pleased to hear the product, once delivered, did meet your expectation.

Posted 5 years ago

“Delivery shocking, product different colour to advertised”

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Posted 5 years ago

Thank you for your review Keira. I'm sorry to hear that you thought the delivery service was shocking. I looked at the pallet companies system and also your order on our system but can't see that there were any issues that we were made aware of. I also notice the pallet company delivered in the morning and took into account your instructions. Perhaps you could let us know the issues you experieced and we can pass the feedback on to the pallet company. With regard to the colours not being as advertised, I can only advise that any images online will vary, due to different lighting and browsers. If customers contact us prior to ordering we are always happy to send out samples. The Scottish Cobbles are our best selling product and we generally receive excellent feedback regarding the quality and colours. I'm sorry to hear that you were disappointed on this occasion.

Posted 5 years ago

Proturf is rated 4.8 based on 340 reviews