Proturf Reviews

Name: Proturf
Address: North Carr FarmWest Stockwith, Doncaster
Rating: 4.76

4.8 Rating 340 Reviews

96 %

of reviewers recommend Proturf

Company Reviews

Metrics

Info

4.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01427890797

Email:

sales@proturf.co.uk

Location:

North Carr FarmWest Stockwith
Doncaster
DN10 4BD

Proturf 5 star review on 18th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only have a good word to say they delivered on time when they said they would and even put the delivery at the top of the drive...excellent service”

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Posted 4 years ago

Many thanks for taking some time to leave a review. I'm delighted to hear your delivery arrived on time and was place exactly where you needed it.

Posted 4 years ago

“Order arrived promptly however delivery not ideal - 4 x one tonne bulk bags to kirbside. Ok, I knew that would be the case but not everyone has a farmer for a neighbour who has the machinery to move them so think before ordering. The Scottish boulders included some rocks. Overall very pleased.”

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Posted 4 years ago

Thanks for your review Christopher. I'm glad to hear you were pleased with the items received. Regarding delivery, most companies now use a pallet service for delivering aggregates, as it helps to keep prices low. Palletways are a kerbside service but they will try to get the pallets as close to where the customer needs them where possible.

Posted 4 years ago

“Excellent service, lovely people to deal with and very quickly delivered for free, we couldn't ask for a better experience.”

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Posted 4 years ago

Thanks so much for taking some time to leave us a review Jane. It's great to hear some postive feedback from you regarding our customer service team and prompt delivery. I'm so pleased to hear you had a great experience.

Posted 4 years ago

“Polite Staff Excellent Product Swift and safe delivery Highly recommendable”

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Posted 4 years ago

Many thanks for your review Robin. It's always great to get some feedback regarding out customer service team and delivery service.

Posted 4 years ago

“Ordered Scottish cobbles at a very competitive price and was able to have them delivered on our day of choice.”

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Posted 5 years ago

Many thanks for your review Anthony. I'm so pleased to hear you found our prices competitive and delivery convenient.

Posted 4 years ago

“the bags were delivered on pallets, and off the back of a lorry on a sack truck!! surely the weight alone would be over the limit of a person to manoeuvre. one pallet was broken which made things really difficult for the delivery guy. surely bags of this size and weight should be delivered on a lorry with a crane. the product i am very happy with”

Helpful Report

Posted 5 years ago

Many thanks for your review Sarah. I'm pleased to hear you were happy with the product received. Delivering by pallet is the most cost effective way and that's one of the ways we keep our prices so competitive. It is possible for a driver with a manual pallet truck to move any of our 950kg bulk bags on pallets, on a reasonably smooth, level surface. The pallets we use are designed to take this kind of weight, but due to loading and offloading they can sometimes be damaged in transit. Apologies that one of the pallets was damaged in this instance. Hi-Ab deliveries are usually £150-200, which most customers would not wish to pay, as it would outweigh the cost of the product.

Posted 5 years ago

“I perchased 10 bags of Scottish pebbles. Kearin was very helpful on the phone. The access is not great on the job, so they done there best to get it delivered the best way we could. The only thing I would say is that the pebbles look a lot bigger than I expected. We ordered 30-50mm but they look more like 50-70mm. Overall a good job done.”

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Posted 5 years ago

Many thanks for your review Rob. I'm so pleased to hear you found our customer service team helpful and the delivery went well. I'm sorry to hear you found the cobbles were slightly larger than expected. The grading process at the quarry means that a lot of the cobbles can pass through sideways, so that some of them can be longer. I'm delighted that everything came together in the end and we look forward to assisting you again in the future.

Posted 5 years ago

“Value for money excellent. Very professional, friendly and helpful on the two telephone calls we made. Goods arrived on time, helpful driver. Goods excellent quality and enabled us to finish the front garden project. Even the neighbours commented how good the highland pebbles looked. A big thank you, we will be contacting you again.”

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Posted 5 years ago

Thanks so much for your review Catherine. I'm delighted to hear that you found our customer service team to be friendly and helpful. It's also great to get some feedback on the product received. I'm so pleased to hear you are happy with the pebbles and have had some positive comments from your neighbours too! We look forward to assisting you again in the future.

Posted 5 years ago

“Brilliant service excellent advice on the products, good prices and top service.”

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Posted 5 years ago

Many thanks for taking some time to leave a review Anthony. I'm so pleased to hear you found our customer service team helpful and our prices competitive.

Posted 5 years ago

“Very good customer service!”

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Posted 5 years ago

Many thanks for your review Robert. It's always great to get some feedback regarding our customer service team.

Posted 5 years ago

“Delivered promptly....unloaded and placed where needed (bagged soil)”

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Posted 5 years ago

Thanks for taking some time to leave a review Jon. I'm so pleased to hear the delivery went well and the topsoil was placed just where you wanted it.

Posted 5 years ago

“Thank you! Very good service and even arrived early.”

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Posted 5 years ago

Thanks for leaving a review Kirsten. I'm so pleased to hear you had a great experience when ordering from us and your delivery arrived nice and early.

Posted 5 years ago

“Delivered on time. Helpful driver. Condition of pallet left a lot to be desired”

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Posted 5 years ago

Many thanks for taking some time to leave a review Alan. I'm pleased to hear the delivery arrived on time and the driver was helpful. Apologies that the pallet was not in good condition upon arrival.

Posted 5 years ago

“First class”

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Posted 5 years ago

Many thanks for your review and comments.

Posted 5 years ago

“Very helpful, great turf and an all round good job. Thanks!”

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Posted 5 years ago

“Easy to order from website. Great communication/delivery updates. Just the right size/colour stones”

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Posted 5 years ago

Many thanks for taking some time to leave a review. I'm so glad to hear you were pleased with the delivery and quality of the product received. It's also great to hear some feedback regarding the ease of using our website.

Posted 5 years ago

“Very pleased. You did exactly what you promised.”

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Posted 5 years ago

Many thanks for taking some time to leave a review Mike. I'm so pleased to hear you were happy with the service provided.

Posted 5 years ago

“Excellent selection of sizes of Scottish cobbles allowed us to achieve the effect in the photo. Very competitive pricing for stones and delivery. Delivery by Palletways is always faultless.”

Proturf 5 star review on 1st October 2019

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Posted 5 years ago

Many thanks for submitting a review and picture Anthony. Mixing the cobble sizes is an excellent idea and gives a very natural look. I'm so pleased to hear you found our prices competitive and delivery service faultless.

Posted 5 years ago

“Having to sift through and find suitable pebbles, a lot of rubbish otherwise”

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Posted 5 years ago

Thanks for your review. I'm sorry to hear you were unhappy with the quality of the pebbles received. Generally we receive excellent feedback on our Scottish pebbles/cobbles. We would always encourage customers to contact us if there is any issue, so that we can resolve.

Posted 5 years ago

“This was my first time using this company. Everything went smoothly and the delivered product is of a good quality. I would use them again without hesitation”

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Posted 5 years ago

Thanks so much for taking some time to leave a review. I'm so pleased to hear you were happy with your purchase and the delivery went well. We look forward to assisting you again in the future.

Posted 5 years ago

Proturf is rated 4.8 based on 340 reviews