Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.90

4.9 Rating 409 Reviews

97 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 23rd May 2023

Rob

Promotor Direct LTD - thewheelshop.co.uk 5 star review on 1st April 2022

ANDY

Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021

Roxan

Promotor Direct LTD - thewheelshop.co.uk 5 star review on 6th October 2020

Sandra

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought a 2021 Audi A4 Avant, was disappointed to find no spare wheel (as appears to be the norm these days), discovered The Wheel Shop on line and called on Monday morning, spoke to Mishal (I believe), who advised the offering on the website would fit the car. Ordered on Monday, delivered today. Great service and peace of mind, hopefully will not need it. Would definitely recommend.”

Helpful Report

Posted 1 year ago

“Made we wait in three times with no show before I gave up and had refund, this could be excused but attitude about it was so bad that I won’t be reordering from them, here is an idea when you mess your customers about instead of attitude how about saying sorry”

Helpful Report

Posted 1 year ago

I am writing to sincerely apologize for the delayed delivery of your recent order. We understand how frustrating it can be to experience such delays, and we deeply regret any inconvenience caused. At The Wheel Shop , we strive to provide a seamless and efficient delivery experience for all our customers. However, in this particular instance, the delay was beyond our control as it was caused by circumstances involving a third-party company responsible for the delivery process. Despite our best efforts, we were unable to expedite the situation due to factors beyond our influence. Attached: Email conversation screenshot showing our efforts to communicate and apologize for the situation. Thank you for your understanding, patience, and continued support. We deeply apologize for the inconvenience caused and look forward to serving you better in the future.

Posted 1 year ago

“Ordered 18th May, delivered 19th, totally trouble free transaction”

Helpful Report

Posted 1 year ago

“Great service ordered spacesaver wheel for my hyundai ioniq Saturday and it arrived Wednesday even with a bank holiday.”

Helpful Report

Posted 1 year ago

“I ordered a space-saver wheel with tool kit for my new Peugeot 2008 so I can replace for the puncture repair kit. Arrived in two days all brand new item's, great quality especially the scissor jack. Excellent price and service. Ian P.”

Helpful Report

Posted 1 year ago

“V v satisfied with the service. Ordered spare wheel for my toyota verso 2 days ago. Arrived today and wheel was as described. Did not expect it to be delivered so promptly. I was updated regarding the journey. Will definitely recommend this company!! WELL DONE!!”

Helpful Report

Posted 1 year ago

“Why would you go anywhere else ? Fantastic service. Extremely knowledgeable and helpful. Very happy with the space saver I bought. The kit that came with it is high spec. Collected on site and was given a reduction.”

Helpful Report

Posted 1 year ago

“Excellent service as I bought a spare wheel but sent it back as I changed my car and bought another one to fit new car. All done very quickly as I recieved wheels within the times given. Excellent service.”

Helpful Report

Posted 1 year ago

“Fast delivery of steel wheel plus wrench and jack for my new Dacia Duster - great value and fantastic service - excellent product. Highly recommended.”

Helpful Report

Posted 1 year ago

“Fantastic value, £55.00 for spare wheel. jack. and wrench set, so pleased, credit where it is due. Totally recommend.”

Helpful Report

Posted 1 year ago

“Excellent advice on correct item and also very good service. Prompt free delivery. Comprehensive kit supplied with spare ‘skinny’ wheel. Very satisfied with purchase at competitive price.”

Helpful Report

Posted 1 year ago

“Really helpful and polite on customer service, tyre and fit kit was here today before lunchtime,it was ordered late Monday afternoon,service unbeatable well Done to all involved in processing my order”

Helpful Report

Posted 1 year ago

“ordered space saver kit for bmw with 19 inch wheels and this fits perfect cleared large brakes with ease great service”

Helpful Report

Posted 1 year ago

“I ordered a space-saver wheel with tool kit for my '72 Audi S3 which the Audi stealer said could not be supplied/option does not exist post delivery even though there is a spare wheel-well. It was not an option when I spec'd the car, but it is now. I only really needed a scissor jack to complement the tools supplied with the car, however the Wheel Shop tool kit included a wrench which is better than the Audi one. The tyre was even at the correct pressure when delivered. Great service and at a competitive price. Highly recommended.”

Helpful Report

Posted 1 year ago

“Cannot express enough how pleased I am with this Company. Ordered Mon, arrived Wednesday, free delivery. The guy on the phone was so helpful and polite. Highly recommend to anyone. Just sending many thanks to them.”

Helpful Report

Posted 1 year ago

“Fantastic service,great quality, ordered one day came the next.if you need a space-saving wheel, you will not get a better quality or faster delivery, top class”

Helpful Report

Posted 1 year ago

“Excellent service, wheel arrived with all necessary equipment to fit it to the car. Will definitely use again if I need to. :)”

Helpful Report

Posted 1 year ago

“Ordered a space saver tyre for my daughters Vauxhall crossland X, impressed with the product and the speed of delivery. Highly recommend the wheel shop.”

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Posted 1 year ago

“Great company to deal with didn't think they would have the wheel i needed in stock but they did and i drove off with the wheel there and then. Thank you so much especially the owner Kamil who was very helpful!”

Helpful Report

Posted 1 year ago

“Excellent service, phone operatives very helpful, wheel and jack arrived very quickly, the jack is excellent, not like the old type, this one has a rachet type spanner to raise and lower the jack, best i have seen, many thanks.TJ.”

Helpful Report

Posted 1 year ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 409 reviews