Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.89

4.9 Rating 418 Reviews

97 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a spare wheel and cover bag on Friday afternoon. Wheel was delivered on Monday ahead of schedule. Wheel and tyre are a perfect fit in the bag (which has velcro on the bottom to help stop it slipping) Very pleased with the prompt service”

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Posted 1 week ago

“Great service , ordered Friday afternoon arrived first thing Monday standard delivery”

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Posted 1 week ago

“GOOD SERVICE GOOD DELIVERY 1ST CLASS”

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Posted 2 weeks ago

“TERRIBLE COMPANY WITH RIDICULOUS CUSTOMER SERVICE!!! Selling items different from the listing. AVOID AS HELL”

Promotor Direct LTD - thewheelshop.co.uk 1 star review on 5th February 2025

Helpful Report

Posted 2 weeks ago

We’re truly sorry to hear about your disappointing experience. We understand your frustration and sincerely apologize for any inconvenience caused. However, we’d like to clarify that we had informed you in advance that the wheels in stock were a different color from those in the listing. We also advised you to refuse the delivery if this was an issue, and as an additional measure, we offered a free collection in case the wheels were delivered. Despite this, the wheels were accepted, and the tyres were fitted. Nevertheless, we still offered to arrange a free collection, even after the wheels had been fitted, to help resolve the matter. You also requested that we supply black paint. We believe that spray paint would not be a durable solution, as it may start to peel off after a few months. We genuinely value your feedback and regret that this situation has caused frustration. Please feel free to reach out if there’s anything more we can do to assist you.

Posted 2 weeks ago

“Good advice, willing and helpful staff, especially Kamila, and a perfect fit spare to ease my concerns about the lack of a spare in my new Toyota Rav.”

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Posted 2 weeks ago

“Super fast service and delivery. Just the part I was looking for.”

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Posted 2 weeks ago

“what a fantastic service. i ordered a 18inch spacesaver wheel kit late on sunday night it was delivered on the tuesday. and was in my car buy 3.30 tuesday afternoon. i would use the wheelshop again and recommend them to anybody that needs a spare wheel.”

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Posted 3 weeks ago

“Ordered a space saver tyre from the wheel shop, it was handled efficiently and delivered prompt, by DHL. During the waiting period., I was kept informed by both thewheelshop and DHL. Excellent service.”

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Posted 4 weeks ago

“Excellent service. Super fast delivery. Very happy with the Tucson space saver wheel and tools Highly recommend”

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Posted 1 month ago

“Made an email enquiry re-space save wheel for my BMWI4 M50 and about the jack that came with it. They promptly answered my email and after I ordered the Wheel and Jack delivery was within a couple of days which considering it was very near to the Christmas period was excellentso excellent service would recommend.”

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Posted 1 month ago

“Ordered 2 space saver wheels, one for our 2022 fiat 500 and one for our 2020 Jaguar XF . They arrived on time and well packaged. Both cars had the wheelwell so no problem fitting, although i had to slightly adjust the removable floor panel on the Jaguar to keep it flat. Really pleased, we now have the safety of proper spare wheels. I would recommend the wheel shop without hesitation.”

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Posted 2 months ago

“Ordered spare and tool kit last Friday. Arrived today wednesday within the 1 hour time slot. Excellent quality. The jack and wheel brace are much better quality than what came with my husbands car. I was also supplied with a bag to keep the jack in. It attaches to the inside off boot with velcro. Highly recommend”

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Posted 2 months ago

“The Wheel kit including the jack and wheel brace was excellent. delivery was very quick. very pleased with my purchase - Thank you.”

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Posted 2 months ago

“Just fantastic service, ordered a space saver wheel and clamp it arrived in two days perfectly fitted my Lexus. Thank you. G.Ransome.”

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Posted 3 months ago

“Great service. Easy to order online. Ordered a space saver wheel , jack & wheel brace set. Jack & brace top quality products, even comes with bags to keep them in. Don't know how you do it for the price.”

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Posted 3 months ago

“Easy to use website. Found just what I wanted. Quick delivery. Very pleased with quality of goods.”

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Posted 3 months ago

“Great service price good even put the new wheel into my boot for me . Will use again in the future”

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Posted 3 months ago

“Ordered a space saver spare wheel, with jack and wheel brace for a Hyundai i10. Great price and super fast free delivery. Absolutely spot on, highly recommended.”

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Posted 4 months ago

“WOW ! what great service very professional. Spacesaver arrived within 48hrs of order well packaged and brand new with Goodyear tyre. ( not the Chinese tyre a lot of companies use)All at less than half the price of ome. Wish all companies were this good. Thankyou Wheelshop”

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Posted 4 months ago

“bought two space saver wheels for different cars. FIRST class service on both occasions highly recommend”

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Posted 4 months ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 418 reviews