Promain UK Limited Reviews

Name: Promain UK Limited
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.77

4.8 Rating 2,396 Reviews

96 %

of reviewers recommend Promain UK Limited

4.8

Based on 2,396 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain UK Limited 5 star review on 1st July 2024

Tigrans A

Promain UK Limited 5 star review on 5th May 2023

Simon

Promain UK Limited 5 star review on 20th March 2023

David M

Promain UK Limited 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Was not informed the material was out of stock when ordering. Then we were promised delivery on several different accounts. One member of Promain gave us a guarantee, whereas another member noted that Promain do not offer any guarantee on delivery. Our site project was delayed and as such, costs incurred to try and rectify, as well as damage to reputation on delay of the works. We will be proposing alternative products going forward or advising Clients that they need to order material direct if possible.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Promain UK Limited. We truly appreciate your valuable input, as it helps us identify areas where we can improve our services. We sincerely apologise for the issues you encountered with the out of stock material and the conflicting information about delivery guarantees. Whilst the majority of orders despatched from our warehouse are despatched the same day and delivered the following working day, there are occasions when a product may be temporarily out of stock due to an increase in demand. Should this happen, we do have a highly trained Technical Team who are able to discuss possible alternatives to help minimise any delays to your project. We are sorry if this was not your experience, and we will take the necessary steps to address this within the company. Whilst we also take every possible action to ensure the majority of orders are delivered the next working day, we do rely on the courier, and on occasion there may be a delay due to unforeseen circumstances, however, we understand that communication is key in such instances. It is always our goal to ensure clear and consistent communication with our clients, and we do apologise if we fell short of our usual high standards on this occasion. Once again, we would like to thank you for your feedback, and we hope to have the opportunity to rectify the situation and provide you with a better experience in the future.

Posted 7 months ago

“Price was good and order handled efficiently, but the courier (APC) was told that had to get a signature on delivery. Since I live rurally that was a problem, and it wasn't until the third attempted delivery that I was able to be in when it arrived. At which point the order was handed over ... without a signature. I'd certainly order from Promain again if it wasn;t for the risk that I have to spend a full day or longer at home to receive the goods.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to provide us with feedback about your experience with Promain Ian, we truly appreciate it! Customer feedback is invaluable and helps us to ensure that we are always providing the best service possible. I am pleased to hear that your experience with placing your order was a good one, but we do apologise that your delivery experience was not up to our usual standard. We will investigate this issue with the courier company to help us understand what happened, and to see what steps we can take to help ensure that this situation does not arise again. Once again, thank you for your feedback, and we hope to be able to assist you again in the future!

Posted 8 months ago

“Ordered. Came. Excellent”

Helpful Report

Posted 8 months ago

Thanks for your review Eric!

Posted 8 months ago

“Brilliant company to deal with. Very efficient and very helpful. Would deffo recommend !”

Helpful Report

Posted 8 months ago

Thank you so much for your kind review! We always appreciate hearing such positive feedback :)

Posted 8 months ago

“Specialist paints are quite expensive but save money in the long run. Promain have a huge range of specialist paints and their service is excellent. I have used them several times and my order has always arrived promptly and in good condition.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic 5 star rating Jonathan! We really appreciate your kind words about our specialist paints and service. We couldn't agree more with your statement that specialist paints may seem expensive initially, but ultimately prove to be cost-effective in the long run. Our commitment to providing a wide range of high-quality specialist paints remains unwavering, and we are thrilled to hear that you have found them beneficial. Once again, thank you for your wonderful feedback and for choosing Promain UK Limited. We genuinely value your continued support and look forward to serving you again in the future!

Posted 8 months ago

“Great communication, great services and quick delivery”

Helpful Report

Posted 8 months ago

Thanks for your kind review Vasile!

Posted 8 months ago

“It would be helpful if my order arrived and I was kept informed —poor communication. I am very disappointed and will not use it again.”

Helpful Report

Posted 8 months ago

Hi Gareth, Thank you for taking the time to provide us with your feedback regarding your experience with Promain. We really appreciate all feedback, as it helps us to continually improve our services. I have investigated this for you and have been informed that unfortunately there was an issue with the courier, for which we sincerely apologise. As soon as we were made aware of the issue, a replacement was immediately despatched, however, we do understand how important it is to receive updates and timely delivery information, and we apologise for any inconvenience this delay may have caused. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future.

Posted 8 months ago

“great price & service”

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Posted 8 months ago

Thank you for your review Mike!

Posted 8 months ago

“I've ordered several times from Promain and never been let down. My go to place for paint.”

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Posted 9 months ago

Thank you for your great review Clyde! It's always good to hear from returning customers!

Posted 9 months ago

“Excellent telephone manner and advice given me, followed by receiving excellent product and prompt delivery.”

Helpful Report

Posted 9 months ago

Thank you for your lovely review Elaine! We always appreciate hearing such good feedback. Good luck with your project and please let us know if we can be of any further assistance.

Posted 9 months ago

“Easy to use site, ordered wire roof brush, delivered quickly.”

Helpful Report

Posted 9 months ago

Thank you for your review!

Posted 9 months ago

“Fantastic item and brilliant service.”

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Posted 9 months ago

Thanks for your 5 star review Tony! Good luck with your project and please let us know if we can be of any further assistance.

Posted 9 months ago

“Great products”

Helpful Report

Posted 9 months ago

Thank you for leaving us a review Alan, we always appreciate hearing positive feedback!

Posted 9 months ago

“Brilliant”

Helpful Report

Posted 9 months ago

Thank you for your 5 star rating!

Posted 9 months ago

“Not received order yet as waiting for new stock to arrive but the people at Promain were extremely helpful when I needed it.”

Helpful Report

Posted 9 months ago

Hi Sue, thanks for taking the time to leave us a review, it's always great to hear such positive feedback! We are sorry that your order is taking a little longer than normal, which I understand is to do with manufacturing, but it's good to hear that the Sales team are keeping you updated. If you do have any questions please do not hesitate to contact us.

Posted 9 months ago

“I have used the Barn paint in several occasions. Its brilliant. Easy to apply, doesn't drip.”

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Posted 9 months ago

Thank you for your review!

Posted 9 months ago

“orders delivered damaged - still awaiting replacement even after several reminder and email exchanges”

Helpful Report

Posted 9 months ago

Thank you for your review, we are sorry to hear that your experience was not up to our usual high standards. I have investigated this for you and can see that there was an issue with part of the order being damaged in transit. We do apologise for this and will ensure that this information is also fed back to the courier. We have ordered replacements for you, and these will be with you this week. Please accept our apologies for any delay, we do appreciate how frustrating it can be to receive a damaged item. Should you have any further queries please do not hesitate to contact us.

Posted 9 months ago

“Excellent service, great help and advice, sent colour charts within 24 hours and the product I had ordered was delivered on time without any issues, less than three days from ordering. Would recommend this company to anyone.”

Helpful Report

Posted 11 months ago

Thanks for your 5 star review Martin, it's always great to hear such positive feedback! Good luck with your project and all the best for 2024!

Posted 11 months ago

“I order a 1 litre tin of paint worth nearly £50 pound, they emailed me saying the 1 litre in that colour was no longer in stock so for the inconvenience they would send me a 4 litre tin at no extra cost. Brilliant communication throughout me ordering with them to receiving my order. Would definitely shop with these guys again.”

Helpful Report

Posted 11 months ago

Thanks for taking the time to leave us such a nice review Nicola! We're thrilled that we were able to assist and wish you all the best on your project and for 2024!

Posted 11 months ago

“Excellent advice and service from this Company. Products arrived promptly and are are currently being used on one of our refurbishment projects and are performing as promised”

Helpful Report

Posted 11 months ago

Thanks for your 5 star rating, Stuart, and for your kind words regarding the excellent advice and service provided, we really appreciate hearing such positive feedback! Good luck with your ongoing project and best wishes for 2024, we hope to be of assistance again in the future.

Posted 11 months ago

Promain UK Limited is rated 4.8 based on 2,396 reviews