Promain UK Reviews

Name: Promain UK
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,404 Reviews

96 %

of reviewers recommend Promain UK

4.8

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain UK 5 star review on 1st July 2024

Tigrans A

Promain UK 5 star review on 5th May 2023

Simon

Promain UK 5 star review on 20th March 2023

David M

Promain UK 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was received very swiftly but the delivery charges were high.”

Helpful Report

Posted 2 years ago

Hi Raymond, Thank you for your review. We do understand that carriage costs can seem high. Certain products are classified as hazardous for transport purposes, which means that they must be sent by an approved carrier. This, as well as an increase in transport costs in general, can make them appear to be higher than expected, however, this is something we continually monitor and we always aim to keep these as low as possible for our customers. If there is anything else that we can help you with please do not hesitate to contact us.

Posted 2 years ago

“very poor , actually might even think it might have made it worst”

Helpful Report

Posted 2 years ago

Hi Francois, we are sorry to hear that you are unhappy with your purchase. The purpose of this product is to draw all of the salt out from the substrate, therefore it can initially look worse as all of the salt is brought to the surface. It is important to continue applying the Salt Neutraliser until all of the salt has been drawn out. We have also raised your concerns with the manufacturer and they have advised that they will be happy to visit you on site and demonstrate the correct method of application to help resolve the issue. If you would like to contact us on 01462 421333 we will be more than happy to arrange this for you.

Posted 2 years ago

“Fast, efficient service. Product easy to navigate/order online.”

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Posted 2 years ago

Thank you for your great review Christine! Please let us know if there is anything else we can help you with and good luck with your project :)

Posted 2 years ago

“Excellent quality and quick delivery”

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Posted 2 years ago

Thank you for your great review!

Posted 2 years ago

“Good range of products, customer assistance and quick deliveries”

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Posted 2 years ago

Thank you for you kind review!

Posted 2 years ago

“Service was tops. Quick response. Quick delivery and a lot of care in helping us select the best product.”

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Posted 2 years ago

Thank you Nicolaas! :)

Posted 2 years ago

“We were most impressed with the service, response was quick and advice detailed. Nice to know that we can still get superb service in this day and age!”

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Posted 2 years ago

Thanks for your great review Nicolaas! It's great to hear such positive feedback and we really do appreciate it. Please do let us know if there is anything else we can help you with. :)

Posted 2 years ago

“Great service, very competitive prices, thanks.”

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Posted 2 years ago

Thanks for your kind review Ian. Please do let us know if there is anything else we can help you with, and good luck with your project!

Posted 2 years ago

“Always great advice, service and delivery”

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Posted 2 years ago

Thank you for your kind review Richard!

Posted 2 years ago

“The service I received from Promain UK it self was was good. They were the only supplier that could provide me with the colour and finish of Bedec Barn paint that I could find. Unfortunately, the distributor they use, FedEx was atrocious. Four times they cancelled their delivery time and on the fifth I received it. I would recommend they change their distributor. Although they did refund me the delivery charge.”

Helpful Report

Posted 2 years ago

Hi Brian, thank you for your review. We are sorry to hear that you had a bad experience with FedEx. We will be highlighting these concerns directly to FedEx, as we do understand how frustrating it can be waiting for a delivery that has been delayed. I am glad that we were able to refund your delivery charge, and we thank you for your kind comments about the service provided by Promain. We would like to wish you good luck with your upcoming project and please do not hesitate to contact us if we can be of any further assistance.

Posted 2 years ago

“Excellent service; contacted us promptly to advise of delays and also when to expect our delivery. First rate company.”

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Posted 2 years ago

Thank you for your great review Suzanne! It's always nice to hear such positive feedback :) Good luck with your project and do let us know if we can help with anything else.

Posted 2 years ago

“Excellent helpful company”

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Posted 2 years ago

Thanks for your review Michael! Please let us know if there is anything else we can help you with.

Posted 2 years ago

“Thanks for the advice service great”

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Posted 2 years ago

Hi Michael, thanks for the review, we're glad we could help! :)

Posted 2 years ago

“can't believe how quickly it arrived , easy to order, will use again”

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Posted 2 years ago

Hi Elizabeth, Thanks for your great review! We're always here if you need us again :) Good luck with your project!

Posted 2 years ago

“Product is excellent, really quick and efficient delivery.”

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Posted 2 years ago

Hi Graeme, thanks for your review! Please let us know if there is anything else we can help you with.

Posted 2 years ago

“Very fast service”

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Posted 2 years ago

Hi Trevor, Thanks for your review!

Posted 2 years ago

“easy to use website with quick and reasonably priced delivery”

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Posted 2 years ago

Hi Dan, Thanks for your review! Please let us know if there is anything else we can help you with.

Posted 2 years ago

“Great product, used it in a steel Pond last year and still looks great. Fast delivery.”

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Posted 2 years ago

Hi Nick, Thanks for your great review!

Posted 2 years ago

“Good firm. The Nordica flat Matt arrived promptly and was well priced .”

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Posted 2 years ago

Thanks for your review Tuuli, good luck with your project!

Posted 2 years ago

“Brilliant Service , friendly team . i would reccomend this company to all”

Helpful Report

Posted 2 years ago

Hi Denise, Thank you for your kind words, and for taking the time to post us a review! Please do let us know if there is anything else we can help you with.

Posted 2 years ago

Promain UK is rated 4.8 based on 2,404 reviews