Promain UK Limited Reviews

Name: Promain UK Limited
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.77

4.8 Rating 2,398 Reviews

96 %

of reviewers recommend Promain UK Limited

4.8

Based on 2,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain UK Limited 5 star review on 1st July 2024

Tigrans A

Promain UK Limited 5 star review on 5th May 2023

Simon

Promain UK Limited 5 star review on 20th March 2023

David M

Promain UK Limited 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer servicce”

Helpful Report

Posted 3 months ago

Thank you for your 5 star rating Louise! :)

Posted 3 months ago

“Technical,department answered the phone quickly and delivery happened as promised. Slightly worried that the tech dept said I could paint over the original paint without and reaction, but the data on the tin said a second coat must be applied relatively quickly”

Helpful Report

Posted 3 months ago

“Excellent service. Really good tech support followed by sales...delivery as quick as possible. Would like to receive general offers in the future.”

Helpful Report

Posted 4 months ago

Hi Lee, Thank you for your fantastic review, it's always great to hear such positive feedback! With regard to receiving general offers in future, you may want to consider signing up for our newsletter, which will keep you in touch with all the latest information. You can sign up for the newsletter here: https://www.promain.co.uk/contacts In the meantime, good luck with your project, and please do not hesitate to contact us if we can be of any further assistance.

Posted 3 months ago

“Order took more than a week to arrive after giving the impression it was next day When it did arrive both tins were badly damaged”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your feedback about your experience with Promain UK Limited. We were concerned to hear that your order took over a week for delivery and have therefore looked into this for you and have found that your order was placed on the afternoon of 27th August and was delivered and signed for on 30th August. Whilst we agree this was slightly delayed (standard delivery time on our web site for this manufacturer indicates 1-2 working days), it appears that this order took 3 days to be delivered, rather than over a week as you have stated. If you disagree with our findings, please contact us and we will be more than happy to take this investigation further with the courier company. We were also disappointed to hear that the tins arrived damaged. Unfortunately we have no record of being notified of this, and regret that we were therefore not given the opportunity to resolve this for you. We do hope that you have been able to complete your project and that we have also been able to reassure you that we take customer service very seriously. As mentioned earlier, should you still have any concerns, please do not hesitate to contact us and we will be more than happy to assist you further.

Posted 4 months ago

“Excellent well pleased”

Helpful Report

Posted 4 months ago

Thank you for you review David! Good luck with your project and please let us know if there is anything else we can help with :)

Posted 4 months ago

“I spoke to Tony for some advice and he was super helpful, professional and polite. A few minutes later, he called back unexpectedly to tell me that a particular barn paint finish was not available having previously told me he thought it was, that's what I call customer service, absolutely first class. It's the second or third time we have used Promain UK - I think they offer world class painting solutions at a competitive price, but for me, the level of product knowledge is worth every penny.”

Helpful Report

Posted 4 months ago

Hi Chris, Thank you so much for your amazing 5 star review of Promain UK Limited! We are thrilled to hear that you had such a positive experience with us. We really appreciate your kind words about Tony, and we'll make sure to pass on your compliments to him. We take pride in providing helpful, professional, and polite service to all our customers, and it's great to hear such good feedback, as this helps us to know we're on the right track. Thank you for being a returning customer, and we hope that we are able to assist you again in the future!

Posted 4 months ago

“First class product and first class service.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to rate Promain UK Limited with 5 stars! We're thrilled to hear that you had such a positive experience with us. Delivering top-notch products and exceptional service is always our priority, and it's fantastic to know that we've met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your kind review and for being a valuable customer!

Posted 4 months ago

“Best price, quick delivery, perfect”

Helpful Report

Posted 4 months ago

Thank you for your 5 star rating!

Posted 4 months ago

“The paint is excellent and arrived well packaged and safely. The only issue we had is the delivery which took over 5 days to arrive although we paid a premium courier charge. On phoning we were told that the product had to be ordered in and wasn’t in stock as indicated on the website. We weren’t kept informed of this. Great paint when it arrives.”

Helpful Report

Posted 4 months ago

Hi Geoff, Thank you for taking the time to share your feedback with us. We were sorry to hear that your order took longer to deliver than normal. Unfortunately, the product you had ordered was out of stock, however, further stock had already been ordered, but again this took slightly longer than normal to reach you due to the August Bank Holiday. We always strive to provide excellent customer service and any feedback helps us to improve and continue heading in the right direction. Once again, we apologise that your experience was not as good as we would like, and thank you for your time. If there is anything else we can help you with, please feel free to reach out.

Posted 4 months ago

“Firstly I phoned for advice and the gentleman was extremely helpful. I called again when ordering and the sales team were lovely! I'm not a painter but between the great customer service, excellent prices and online advice etc I have no hesitation in recommending Promain - in fact, I already have!”

Helpful Report

Posted 4 months ago

Hi Anthony, Thank you so much for your 5 star rating of Promain UK Limited! We truly appreciate your kind words and are thrilled to hear about your positive experiences with our team. Firstly, we are pleased to hear that you were provided with valuable advice when you contacted us. Our goal is to always assist our customers to the best of our abilities and it is good to know we succeeded in doing so. Additionally, we are grateful for your appreciation of our lovely sales team! We strive to create a welcoming and helpful environment for our customers, and your feedback reassures us that we are on the right track. It means a lot to us that you confidently recommend Promain to others. Thank you again for taking the time to share your positive experience. Should you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!

Posted 4 months ago

“Del. Time excellent Product excellent”

Helpful Report

Posted 4 months ago

Thank you for your 5 star rating Kathy! Good luck with your project and please let us know if there is anything else we can help you with :)

Posted 4 months ago

“V helpful on the telephone and email. Not in stock but delivered in a few days.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5 star rating! We truly appreciate your feedback. We are delighted to hear that our team were able to assist you effectively both over the telephone and via email. Rest assured, we always strive to provide helpful and prompt service to our valued customers. Although we apologize for the inconvenience of the item not being in stock, we're glad that it was delivered to you within just a few days. Once again, thank you for your support, and we look forward to serving you again in the future!

Posted 4 months ago

“Great Service and delivery Thanks”

Helpful Report

Posted 4 months ago

Thank you for your 5 Star Rating Martin!

Posted 4 months ago

“I have not used the latest purchase yet however all barn p[aints bought from Promain in the past have bee excellent”

Helpful Report

Posted 4 months ago

Thank you for your review Brian, it's always nice to hear from a returning customer! Please do let us know if there is anything else we can help you with :)

Posted 4 months ago

“The order was delivered very quickly and just as ordered.”

Helpful Report

Posted 5 months ago

Thank you for your review Doug! Please let us know if there is anything else we can help you with :)

Posted 5 months ago

“I've used Promain numerous times in the past to order Owatrol products to use on my garden decking. The products are excellent and they always provide a very good customer service, though sadly like everything else there has been a big hike in prices and delivery charges in comparison to what they were a few years ago.”

Helpful Report

Posted 5 months ago

Hi David,Thank you so much for taking the time to give us a fantastic 5 star rating! We truly appreciate your support and loyalty as a customer of Promain UK Limited. We are thrilled to hear that you have been using our Owatrol products for your garden decking, and that they have consistently met your expectations. As always, we strive to provide excellent products and a high level of customer service. We understand your concerns regarding recent price and delivery charge increases. While we constantly evaluate our pricing to offer the best value, external factors and market changes can sometimes necessitate adjustments. Nevertheless, we assure you that we remain committed to providing top-quality products and exceptional service. Thank you once again for choosing Promain as your go to supplier. Your continued trust and support is appreciated. If there's anything else we can assist you with, please don't hesitate to contact us.

Posted 5 months ago

“Great products easy to work with and speedy delivery”

Helpful Report

Posted 5 months ago

Thanks for your 5 star rating Ken!

Posted 5 months ago

“Purchased water based paint for my Tarmac drive, excellent product, looks fantastic. easy to apply and clean up afterwards. This is my second time purchased, and it looks good for years, just wanted a fresh up Fast delivery and very well packaged”

Helpful Report

Posted 5 months ago

Hi Susan,Thank you so much for your fabulous 5 star rating and for being a loyal customer of Promain UK Limited! We are thrilled to hear that you are happy with the water-based paint you purchased for your Tarmac drive. We take pride in delivering quality goods that not only meet, but exceed, our customers' expectations. Your kind words about our fast delivery and secure packaging mean a lot to us, as we always strive to ensure that our customers receive their orders promptly and in perfect condition. Thank you again, and we look forward to serving you for many more years to come. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 5 months ago

“My order was delivered promptly and exactly as wanted.”

Helpful Report

Posted 5 months ago

Thank you for your review Hamish!

Posted 5 months ago

“Accurate quick effcient delivery of Owatrol opaque fence and shed paint and communicative thank you”

Helpful Report

Posted 5 months ago

Hi Charles,Thank you for taking the time to give Promain a 5 star rating! We are thrilled to hear about your positive experience and are grateful for your support. We greatly appreciate your kind words. Ensuring a smooth and hassle free delivery is something we strive for, and it is always great to hear that we are meeting expectations. Once again, thank you for choosing Promain UK Limited. We look forward to serving you again in the future.

Posted 5 months ago

Promain UK Limited is rated 4.8 based on 2,398 reviews