Promain UK Limited Reviews

Name: Promain UK Limited
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.77

4.8 Rating 2,398 Reviews

96 %

of reviewers recommend Promain UK Limited

4.8

Based on 2,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

Write Your review

Tell us how Promain UK Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Promain UK Limited 5 star review on 1st July 2024

Tigrans A

Promain UK Limited 5 star review on 5th May 2023

Simon

Promain UK Limited 5 star review on 20th March 2023

David M

Promain UK Limited 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Pro main UK Ltd is excellent. The man whom attended to my query is so helpful and assisted me to buy the right product. Outstanding service. By the way, the product itself is so good that everyone walked passed the front of our house, how beautiful it looks.”

Helpful Report

Posted 2 years ago

Hi Paul, thank you for your fantastic review, we always appreciate such good feedback, not only on the product but on the team as well! If there is anything else we can help you with please do not hesitate to contact us.

Posted 2 years ago

“Brilliant again Lee very helpful.”

Helpful Report

Posted 2 years ago

Thanks for your review Ben, We'll be sure to pass your comments on to Lee!

Posted 2 years ago

“The web page said £7.75 for delivery excluding certain products. Mine was £13 inc. VAT. Otherwise an excellent service including quick delivery and dispatch. In this case I would have prefered slower service and lower delivery charges as the paint was for a local Church project.”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you for your review. I have looked at your order and can see that the product you had ordered is, unfortunately, one of the excluded items. We do have a list of manufacturers that are excluded from the standard £7.75 delivery charge on our delivery information page, which you can find here: https://www.promain.co.uk/delivery-information/ We do hope that you are satisfied with the paint, and please do not hesitate to contact us if we can help you with anything else.

Posted 2 years ago

“The product was incredibly well packaged and arrived really quickly which helped me know went as I was in a bit of a fix. I did contact them for some technical advice, and unfortunately nobody came back to me.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Promain UK Limited, Susan. I appreciate your feedback regarding the product being well packaged and arriving quickly. I'm sorry you didn't receive a response to your technical query. We strive to provide the best experience for all our customers.

Posted 1 year ago

“Had the barn paint in stock and was delivered very quickly. Packaging was really good to protect the cans and delivery charge was reasonable - will use promain again.”

Helpful Report

Posted 2 years ago

Thanks for your great review!

Posted 2 years ago

“Great products and helpful video. Prompt follow up to my online query too.”

Helpful Report

Posted 2 years ago

Thanks for your great review John! :)

Posted 2 years ago

“Excellent service and able to find the exact product needed for the job”

Helpful Report

Posted 2 years ago

Thanks for your great review John!

Posted 2 years ago

“Excellent product similar to the quality of the original product, one of the only places you can still get this product from. The only thing I can think about was the lack of a tracking number, when the item was still in transit, the delivery companies driver, rang my doorbell, had it not been for this, I would have missed the delivery….!”

Helpful Report

Posted 2 years ago

Hi Daniel, thank you for your review! :) With regard to the tracking details, I am sorry you did not receive these. Generally, you should receive a notification directly from FedEx, however, unfortunately this email can sometimes go into spam folders. We are glad to hear that your order was received and that you are happy with the product. If there is anything else we can help you with please do not hesitate to contact us.

Posted 2 years ago

“Order didn't arrive but when I called they apologised that it had been lost in the system and sent it out the same day. Great customer service.”

Helpful Report

Posted 2 years ago

Thanks for your review Tom. I'm sorry your original order was lost, but I am glad that we were able to resolve this and get a replacement out to you immediately.

Posted 2 years ago

“The assistance given on technical matters was first rate, the delivery was quick and trouble free, I cannot vouch for the products yet as they are still to be used. I'm confident all will be well.”

Helpful Report

Posted 2 years ago

Thank you for your great review Robert! Please do let us know if there is anything else we can help you with :)

Posted 2 years ago

“It seems a very good product it covered well ,but only time will tell how resistant it will be to the weather.”

Helpful Report

Posted 2 years ago

Thanks for your review Peter!

Posted 2 years ago

“Good price, good communication”

Helpful Report

Posted 2 years ago

Thanks for leaving us a great review John!

Posted 2 years ago

“AS USUAL ITEMS AS ADVERTISED WIYH PROMPT DELIVERY.”

Helpful Report

Posted 2 years ago

THanks for your great review Antony!

Posted 2 years ago

“Superb quality products and great service. Thank you very much!”

Promain UK Limited 5 star review on 8th July 2022

Helpful Report

Posted 2 years ago

Thank you so much, Tigrans, for your 5 star rating of Promain UK Limited! We are very pleased to hear that we provide you with superb quality products and great service. We value your loyalty and are grateful for your positive review. Thank you again!

Posted 1 year ago

“Easy to use and looks good. good delivery arrived on time. only just used so cannot comment on durability.”

Helpful Report

Posted 2 years ago

Thanks for your review Brian!

Posted 2 years ago

“Great paint and super helpful company They supplied me with all the samples I needed and were very polite”

Helpful Report

Posted 2 years ago

Thank you for your review Jayne, it's always nice to hear such positive feedback :)

Posted 2 years ago

“no paint its been 16 days please send my paint”

Helpful Report

Posted 2 years ago

Hi Hilary, We are sorry to hear that your order has not arrived. I understand that a member of the Sales Team has tried to contact you by telephone but unfortunately, they have been unable to reach you. They have now sent you an email and hope to be able to contact you as soon as possible so that they can discuss this further with you. We do apologise for any delay and any inconvenience this may have caused you. If you could please contact our Sales Team, they will be happy to help resolve this situation.

Posted 2 years ago

“Great service. Part thought to be obsolete, found and delivered promptly.”

Helpful Report

Posted 2 years ago

Thank you for your kind review Will!

Posted 2 years ago

“Customer service from Promain was faultless. Haven't used the product yet so will review that separately. Slight issue with the courier company but delivered as expected in the end. Would use Promain again!”

Helpful Report

Posted 2 years ago

Thanks for your great review Joanne! Please do let us know if there is anything else we can help you with :)

Posted 2 years ago

“Very helpful technical & sales teams, quick delivery. Many thanks!”

Helpful Report

Posted 2 years ago

Thanks for your great review Simon!

Posted 2 years ago

Promain UK Limited is rated 4.8 based on 2,398 reviews