Promain UK Limited Reviews

Name: Promain UK Limited
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.77

4.8 Rating 2,398 Reviews

96 %

of reviewers recommend Promain UK Limited

4.8

Based on 2,398 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain UK Limited 5 star review on 1st July 2024

Tigrans A

Promain UK Limited 5 star review on 5th May 2023

Simon

Promain UK Limited 5 star review on 20th March 2023

David M

Promain UK Limited 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“orders delivered damaged - still awaiting replacement even after several reminder and email exchanges”

Helpful Report

Posted 10 months ago

Thank you for your review, we are sorry to hear that your experience was not up to our usual high standards. I have investigated this for you and can see that there was an issue with part of the order being damaged in transit. We do apologise for this and will ensure that this information is also fed back to the courier. We have ordered replacements for you, and these will be with you this week. Please accept our apologies for any delay, we do appreciate how frustrating it can be to receive a damaged item. Should you have any further queries please do not hesitate to contact us.

Posted 10 months ago

“Excellent service, great help and advice, sent colour charts within 24 hours and the product I had ordered was delivered on time without any issues, less than three days from ordering. Would recommend this company to anyone.”

Helpful Report

Posted 1 year ago

Thanks for your 5 star review Martin, it's always great to hear such positive feedback! Good luck with your project and all the best for 2024!

Posted 1 year ago

“I order a 1 litre tin of paint worth nearly £50 pound, they emailed me saying the 1 litre in that colour was no longer in stock so for the inconvenience they would send me a 4 litre tin at no extra cost. Brilliant communication throughout me ordering with them to receiving my order. Would definitely shop with these guys again.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us such a nice review Nicola! We're thrilled that we were able to assist and wish you all the best on your project and for 2024!

Posted 1 year ago

“Excellent advice and service from this Company. Products arrived promptly and are are currently being used on one of our refurbishment projects and are performing as promised”

Helpful Report

Posted 1 year ago

Thanks for your 5 star rating, Stuart, and for your kind words regarding the excellent advice and service provided, we really appreciate hearing such positive feedback! Good luck with your ongoing project and best wishes for 2024, we hope to be of assistance again in the future.

Posted 1 year ago

“Great website and good service. Unfortunately the only blue on offer is far too dark, can I return and exchange for a light grey? I am that pain infected customer….”

Helpful Report

Posted 1 year ago

Hi Steve, thank you for contacting us, I will ask a member of our Customer Service team to give you a call concerning your order. Alternatively, if you wish to call us at a more suitable time, please call on 01462 421333 option 2.

Posted 1 year ago

“Ordering was nice and easy, delivery was prompt, Im not sure about the product yet but I really hope that it cures the mould problem?”

Helpful Report

Posted 1 year ago

Thank you for your review! We are sure you will find the Glixtone Fungi-Shield and sterilising solution will resolve your mould problem, plus we do have a technical team on hand to provide further advice on application etc. should you need it. :)

Posted 1 year ago

“Quick delivery item as described fit for purpose Shout out to the customer service first class”

Helpful Report

Posted 1 year ago

Thank you for your kind review! I will pass your comments on to our Customer Care team. Good luck with your project and have a very Happy Christmas!

Posted 1 year ago

“they were fantastic! super supportive”

Helpful Report

Posted 1 year ago

Thanks Stephen! We always like to hear such positive feedback!

Posted 1 year ago

“Received the goods within 24 hours. Can't beat that. I mislaid the invoice and a replacement was sent upon asking. Can't fault them.”

Helpful Report

Posted 1 year ago

We're thrilled you received your goods within 24 hours and appreciate your positive feedback! Providing fast and efficient service is one of our top priorities, and we're delighted that we could meet your expectations in this regard. It's great to know that when you faced an issue with misplacing the invoice, our team promptly assisted by sending a replacement upon your request. We understand the importance of having accurate documentation and are glad we could address this for you. Thank you for taking the time to share your positive experience. We value your satisfaction and look forward to continuing to meet your expectations in the future. If you have any further feedback or anything else we can assist you with, please don't hesitate to let us know.

Posted 1 year ago

“Poor customer support. Bad communication. It is simply unbelievable that you are lacking basic steps in product delivery. 1. No shipping confirmation email. 2. Customer support have no adequate information regarding shipping and delivery 3. At the end nobody replied to the third attempt to find out tracking number and if package was shipped at all. 4. At the end when i have reported transaction to PayPal you have provided me tracking number. Even you have delivered it after 4 days which is great I got this package on November 2nd (after 12 days). So In general you have good delivery very but very bad communication with customers.”

Helpful Report

Posted 1 year ago

I'm sorry to hear about your experience with our service. We genuinely appreciate your feedback and apologise for the inconvenience you've encountered. We understand the importance of clear communication and timely updates throughout the shipping process. It's disheartening to learn that we fell short of your expectations. We acknowledge the lapses in our system that resulted in the absence of a shipping confirmation email and the lack of adequate information from our customer support team.

Posted 1 year ago

“Wide range of products. The product I ordered was promptly despatched and I was kept fully informed at all stages”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Rolf! We are thrilled to hear how pleased you are with Promain UK Limited's wide range of products, and are delighted that you were satisfied with the product you ordered! Good luck with your project!

Posted 1 year ago

“Was happy with price and the promptness of the communication on the delivery letting me know of the slight delay it arrived when the said it would”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Brian! We are glad to hear that you were happy with both the price and the promptness of communication regarding the delivery of your order.

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Thank you for your great review Nasir!

Posted 1 year ago

“all fine, thank you”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review!

Posted 1 year ago

“Very helpful staff and a good product”

Helpful Report

Posted 1 year ago

Thanks for your 5 star review David, good luck with your project!

Posted 1 year ago

“2.5 litres Aluminium paint arrived expediently in good order It was pretty bloody expensive at around £120 I've painted my 36 aluminium gangway and iroko treads Looks good Time will tell re durability”

Helpful Report

Posted 1 year ago

Thank you for your feedback on the 2.5 liters of aluminum paint. We're pleased it arrived promptly and in good condition. We understand the cost was high at £120, but quality paint is an important investment for surfaces like your aluminum gangway and Iroko treads. We're glad to hear your project turned out well, but as you mentioned, only time will tell about durability. If you need assistance in the future, feel free to reach out. Thank you for choosing Promain Paints

Posted 1 year ago

“I telephoned Promain as I required information on which paint, if any, could be used on a path which had been painted over many years before and which had faded. The gentleman I spoke to could not have been more helpful explaining the different options available. There was no hard sell, I was to look at the website and then order if I wished to. I placed an order later that morning and the paint arrived the following day!! Brilliant service. Would not hesitate to use Promain again.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Jean! We are so pleased to hear that your experience was positive, as customer satisfaction is incredibly important to us. We look forward to helping you again soon!

Posted 1 year ago

“First class advice and service. Next day delivery. Could not wish for better”

Helpful Report

Posted 1 year ago

Thank you for your review Thomas! Good luck with your project, and please let us know if there is anything else we can do to help!

Posted 1 year ago

“Good response and fast delivery.”

Helpful Report

Posted 1 year ago

Thank you for your kind review William!

Posted 1 year ago

“Product was of good quality, was a good price, and best of all delivery was very quick!”

Helpful Report

Posted 1 year ago

Thank you so much, Geoff, for your five star rating of Promain UK Limited! We are delighted to hear that you were happy with the quality, price, and speed of delivery of your product. We look forward to serving you again!

Posted 1 year ago

Promain UK Limited is rated 4.8 based on 2,398 reviews