Promain UK Reviews

Name: Promain UK
Address: Promain House, Pierson Court, Knowl Piece, Hitchin, Hertfordshire
Rating: 4.76

4.8 Rating 2,404 Reviews

96 %

of reviewers recommend Promain UK

4.8

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Promain UK:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Promain UK 5 star review on 1st July 2024

Tigrans A

Promain UK 5 star review on 5th May 2023

Simon

Promain UK 5 star review on 20th March 2023

David M

Promain UK 5 star review on 9th September 2022

Glyn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quick thank you”

Helpful Report

Posted 2 years ago

Thanks for leaving a review Robin!

Posted 2 years ago

“The product looks good for the money my wife hasn't worn any yet so l am giving 5stars on look and delivery only.”

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Posted 2 years ago

We are delighted to hear that you are pleased with the product you purchased and the delivery experience. Thank you widely for your five-star rating of Promain UK Limited. We are grateful for your trust and loyalty.

Posted 1 year ago

“Great products”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“Good. Speedy Delivery”

Helpful Report

Posted 2 years ago

Thank you for your review Arthur!

Posted 2 years ago

“Classidur Universal xtrem epoxy stain block. The service, as in answering phones, giving advice, and speed of delivery is excellent but the boxes used to deliver the paint need to be sturdier and perhaps tougher bubble wrap, although the box was intact one of the paint tins had a large split which was only discovered several days after receipt when I needed the second tin, paint EVERYWHERE! I live in a small flat and it was fortunate I retrieved the second tin in my kitchen where a massive clean-up took place. Unacceptable when this paint is so expensive.”

Helpful Report

Posted 2 years ago

Thank you for your feedback on our service and packaging. We apologise that one of your tins arrived damaged. It is understood that a member of our customer services team has been in touch to discuss this with you and has now resolved this issue. We look forward to hearing from you again in the future.

Posted 2 years ago

“Superb quality product and customer service! Thahnk you to all at Promain.”

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Posted 2 years ago

Thank you for your fantastic review! We're always thrilled to hear such great feedback!

Posted 2 years ago

“Great service.”

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Posted 2 years ago

Thanks for your kind review Neil!

Posted 2 years ago

“I painter the Exsterior of a rendered house, which was prone to fine cracks Ordinary paint leaves the wall in need of repainting and rendering every 2-3 years as even fine creaks draw in the rain. The paint did what it said on the we can. Covered well with a slightly elastic quality allowing it to flex. 2 coats and it seems to have done the job. Proof will be in a couple of years although paint left to dry on my hands left me in no doubt it will be considerably more water repellent and flexible.”

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Posted 2 years ago

Thank you for your great review Michael, it's always nice to hear such positive feedback!

Posted 2 years ago

“Excellent service. Prompt delivery and the container was well packaged. Good price.”

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Posted 2 years ago

Hi Alan, thanks for your kind review!

Posted 2 years ago

“Never got it ?????????”

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Posted 2 years ago

Hi Stephen, thank you for leaving a review. I am sorry to hear that your parcel has not arrived. We have investigated this with FedEx for you, and have been advised that delivery attempts had been made but unfortunately no-one was available to take the delivery. This has therefore been returned to the local FedEx depot. I understand that a member of our sales team has tried to contact you today and has also emailed you to apologise for the delay and to re-arrange the delivery with you. We have also refunded your delivery charge and raised an official complaint with FedEx on your behalf. Once again we do apologise for this delay and any inconvenience this may have caused. If you require any further assistance please do not hesitate to contact us.

Posted 2 years ago

“Ordered something and paid for then turned out not to even be Instock shocking service”

Helpful Report

Posted 2 years ago

Hi Lee, thank you for your review. I have looked into this for you, and unfortunately it appears that the manufacturer themselves were actually out of stock of this item, and we were therefore regrettably, unable to supply the specified colour. I understand from our Sales Team that we were able to contact you to advise you of this and have provided a full refund, however, we do understand the frustration and impact that delays can have, and we do apologise for any inconvenience that this may have caused.

Posted 2 years ago

“Fantastic service, sales staff polite and informative and products good quality”

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Posted 2 years ago

Thanks Nigel! It's always nice to hear such great feedback - we do appreciate it.

Posted 2 years ago

“Hasslefree ordering quickly delivered (2 days)”

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Posted 2 years ago

Thank you for your kind review Colin!

Posted 2 years ago

“Keen price and super quick delivery. Thank you.”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“Very fast service, very pleased”

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Posted 2 years ago

Thanks for your review Adrian! Please let us know if there is anything else we can help you with.

Posted 2 years ago

“Great product and right on time”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“No problems.”

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Posted 2 years ago

Thanks for your review!

Posted 2 years ago

“Excellent service and best price”

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Posted 2 years ago

Thanks for your review!

Posted 2 years ago

“Ordered 13th Sep Arrived 22nd Sept Slow delivery, had a job booked so I had to buy the product from a different supplier.”

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Posted 2 years ago

Hi Kev, Thank you for your review. We take all reviews seriously, good or bad, and so I have looked into this for you as that delivery time does not seem to meet our usual standards. I can see that unfortunately part of your order was damaged in transit and a member of the Sales Team contacted you to inform you of this, and did offer to send the undamaged tin straight away with the replacement tins to follow asap however, I understand that you wanted to wait and receive all 3 tins together, which we do understand. I am sorry that your order was damaged during transit and that this caused a delay to your schedule. We will of course take this up with the courier as well as we do understand that delays can have a knock on effect. We hope that we will be able to assist you again in the future.

Posted 2 years ago

“Fast delivery and well packed came in time stated pleased”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

Promain UK is rated 4.8 based on 2,404 reviews