Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,759 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

Write Your review

Tell us how Proline Skates made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t got my order yet. They said my address isn’t available. So what should i do to get my money back? Kind regards Anton Stürken”

Helpful Report

Posted 1 month ago

“I made a purchase for my daughters Christmas present via Amazon on the 20th December with free delivery - not Prime, but free delivery. I was then contacted by the company on 23rd December asking had not received their messages via Amazon, stating that the item I ordered was not in stock but an alternative was available. On checking with the company about sizing, I ordered what was recommended to me - sizing up. The item arrived via DPD on Christmas Eve but was found to be too big on Christmas day so was sent back, in the mean time a size down was ordered directly from their website. I have been charged delivery for the original item which I was told would be expedited to arrive on time for Christmas, but I did not consent to being charged for this as it was meant to be free. On questioning this the individual hung up the call which I found to be bad customer service and completely unprofessional. I will not be ordering again and would not have bothered placing a second order had a know about how this company treats it customers. Even as of writing this 22/01/2025 14:27, the item is on Amazon with free delivery, not Prime, in the size 6 which I was advised to size up for, paying for expedited delivery which was then not refunded.”

Helpful Report

Posted 1 month ago

“I ordered my product on the 29th of august and it still hasnt arrived or even been shipped Not happy”

Helpful Report

Posted 5 months ago

“If I could give them a zero, I would. Ordered the lovely Moxi Ivy Jungle skates, which are stunning. Website said a UK3 which they said was a moxi 5. I didn't think anything of it until going onto the actual Moxi brand website where their size guide says a UK size 3 is a moxi 4. Proline skates got defensive and have since refused a refund or return due to them being opened. I emailed Moxi and they confirmed that a UK 3 would be a moxi 4. So Proline Skates are falsely advertising sizing and do not bother to reply to further emails.”

Helpful Report

Posted 7 months ago

“I've still not received my order”

Helpful Report

Posted 11 months ago

“delivery was awful....please no longer use dpd....they treat you like dirt otherwise if you had not have used dpd then the review will be 5 stars great service from proline”

Helpful Report

Posted 1 year ago

“Not arrived yet”

Helpful Report

Posted 1 year ago

“I have not recieved my parts yet and i am very disappointed as i ordered them wednesday 6th september morning around 10am and i payed extra for the 1-2 working day delivery and i still haven’t received them yet”

Helpful Report

Posted 1 year ago

“Poor quality when product arrived purchased a Santa Cruz longboard and half the paint was or as looking as if it was untidy paint or someone tried painting over the worn in and did a bad job and didn’t even finish!”

Helpful Report

Posted 1 year ago

“Order has not arrived”

Helpful Report

Posted 1 year ago

“Awful still haven’t received my parcel”

Helpful Report

Posted 1 year ago

“Laces I purchased were terrible, they were advertised as having moulded lace ends however this was not the case. Caps came off straight away making them unused”

Helpful Report

Posted 2 years ago

“Gave me the wrong item and is not giving me a refund”

Helpful Report

Posted 2 years ago

“Have not received my item yet. Poor service”

Helpful Report

Posted 2 years ago

“Still haven’t received my items”

Helpful Report

Posted 2 years ago

“A little disappointed my skates have been sat at the DHL depot for the last three days”

Helpful Report

Posted 2 years ago

“I am still in shock by the appalling customer service I have received from Proline Skates. I ordered some skate covers for my son's skates (size 5). The set I ordered should cover a skate up to size 5.5. Once received I could not fit them on my son's skates - I tried and tried and I even broke a nail in the process. I rang customer service to see if they could send me a bigger size but that they would also pay for the postage back as the website had advised they would fit a size 5 skate -which it didn't. The customer service agent went to get a skate cover and said he could fit it on a skate that was size 5.5 and pretty much called me a liar. After going round in circles, the customer service agent was not going to pay for the return of the product. After much debating he finally agreed to pay for the return, but on the condition he would deduct £2.90 from my return if he could fit it on a skate. Anyway to cut a long story short, he deducted the £2.90. After also not refunding me for the postage to my house I was only refunded £10 in the end. For such a small amount of money to pay my postage - you would have had a happy customer, and I would have ordered a bigger size. I now have no confidence in ordering from your website again - the customer service agent was very rude and if I ordered something again that was faulty I would be worried that I would not get a refund. Please think twice before ordering with Proline Skates.”

Helpful Report

Posted 2 years ago

Hi there, We have spoken with the colleague involved here to get the full story. Firstly, the colleague in question did not call you a liar, he stated that the guards we had in the size you ordered fitted the skate size you were trying to fit them to by trying them on. This is not calling you a liar, this is just stating that product you purchased was correct in size to what was listed. You then ended up berating him for 10 minutes about how he called you liar for just stating that something fit when he tried it for you. You are correct in that it was stated we would send a free postage label and deduct the postage from the refund if the item did fit a Box 5 as stated on the listing. The item did fit a box 5 when returned so the the cost of return was deducted from your refund. We have taken images of this and are more than happy to send these over if you wish to see these. We do not appreciate the manor in which you spoke to our staff and can only hope that you do not speak this way to others in the future. Manners cost nothing.

Posted 2 years ago

“Haven’t received it yet, so it is late.”

Helpful Report

Posted 2 years ago

“Poor. Stated free uk mainland delivery yet had to pay delivery fee.”

Helpful Report

Posted 2 years ago

HI there, Our Free mainland Shipping is for orders over £40. I can see your order value was £8.50 so would not qualify for this offer. Thanks

Posted 2 years ago

“The picture shown a front and rear axle, I needed a rear axle replacement so I obviously bought it thinking it had the both then when it arrived it was only the front. So if possible could I get a refund”

Helpful Report

Posted 2 years ago

Hi there, Looking into your order, I can see that you have ordered the short, 38mm front axle. This would have been the title of the product when you purchased the item. You are more than welcome to send the item back for a refund if this is not the size you meant to order. Just pop back on to our website and at the bottom, you will find a link to our returns information which will guide you through our returns process. Thanks

Posted 2 years ago

Proline Skates is rated 4.7 based on 3,759 reviews