Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,756 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,756 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

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“Fantastic customer service as usual from Proline! Excellent!”

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Posted 4 years ago

“Always on the ball and happy to help”

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Posted 4 years ago

“Always seem to have what my son needs for his scooters. He has 5 rideable ones and building others.”

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Posted 4 years ago

“Great service and a quick delivery... Didn't have the product we wanted but they helped us find another!”

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Posted 4 years ago

“5 star great customer services & fast delivery 👍”

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Posted 4 years ago

“Ordered 2 sets of the same Light up wheels. They sent 2 different sets 4 red ,4 white but look the same when unlit as the plastic in the same. They refuse to fully refund and have suddenly sold out of each colour so likely just sent the last two odd sets knowingly. After 3 emails they have not apologised once for their mistake and Pro-line are refusing to refund due to them having to being opened and used which they had to be to see the colour of the lights in the wheel. Waiting on a further response, will update.”

Helpful Report

Posted 4 years ago

Hi there, As per previously stated in the e-mails back and forth, it makes it a little more difficult once an item is used as per consumer rights law the item has been accepted in the condition they are in once used. We have responded to all correspondence from yourself and have been waiting on your response to no avail.

Posted 4 years ago

“These guys are AMAZING, helped get my son a scooter after having some issues, really genuine family run business! X”

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Posted 4 years ago

“Quick delivery and the protector is amazing. Fits perfectly, comfy and good quality.”

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Posted 4 years ago

“Quickly delivered and exactly as ordered”

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Posted 4 years ago

“Perfect and fast service.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Wheels as described looking better than they did in the pictures and delivery was pretty quick.”

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Posted 4 years ago

“Terrible customer service, unhelpful and flippant responses to our claim for failed knee pad straps. Don't look on here, check their trustpilot reviews for a true picture of their service. Won't be getting anymore money from us.”

Helpful Report

Posted 4 years ago

Hi there, After looking into this for you we can see you were trying to claim a faulty product on a 6 month old wrist guard. Im afraid these are not covered due to wear and tear. Apologies.

Posted 4 years ago

“Very impressed. Quick delivery of my order even during these difficult times.”

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Posted 4 years ago

“Swift turnaround despite the current issues. Arrived in time for my son’s birthday and is happy! Thanks”

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Posted 4 years ago

“I phoned to state which tech deck product I wanted sending out, waited for its arrival and it was the opposite. Last time you just swapped with another delivery. This time you want me to get to a post office and send it back yet Im house bound due to crohns I have been with proline for years but not happy with this error, especially after phoning to make sure”

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Posted 4 years ago

“Good product from other company’s but was very unsure of the whereabouts of my parcel for over 2-4 day’s which it says will be delivered by.”

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Posted 4 years ago

“Not received goods yet.”

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Posted 4 years ago

“Ordered items have not arrived!”

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Posted 4 years ago

“bad communication from them cant even tell me where my parcel is as the couriers dont have it”

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Posted 4 years ago

Hi there, Looking at the tracking you received the parcel 2 days after the item was sent out. Very sorry the delivery was delayed.

Posted 4 years ago

Proline Skates is rated 4.7 based on 3,756 reviews