Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,759 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They look really nice but the wheels on the skates don’t pop out any more. Bought them around a month ago so not very happy 😔”

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Posted 3 years ago

“Still waiting for a response from my last email as I've still not received my order! I want a refund!”

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Posted 3 years ago

“Going to send this item back its ripped at the wrist and I've only worn it once”

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Posted 3 years ago

“Took 6 days for the order to he packed and dispatched. The shop app to track the order is very poor.”

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Posted 3 years ago

“It was a bad idea to buy this product (here). The skate is OK, but the wheels and-or the bearings are with a very poor quality. It stops to turn very quickly. All of them. I'll have to buy some new ones with a better quality. Product received quickly but another bad surprise: to receive it, I had to pay some taxes to the customs (I am in a different country than the seller), price = around 30% of the price of the skate!!! I was not aware of that - when I paid the product on this site, I think no message was here or it was written with some very small policies (not bold and red).”

Helpful Report

Posted 3 years ago

Hi there, We make sure we have pages all the way along the sale and is on the top of every page to let international customers know that there is fees to pay in their country when purchasing from us. See here: https://prolineskates.com/pages/international-deliveries Although you had to pay more for the VAT in your own country, The VAT is taken off the sale in our checkout so you would have received the item cheaper than any UK customers.

Posted 3 years ago

“Didn’t dispatch until I enquired four days later. Tried to say their website was glitched but the packing label showed that they dispatched after I had chased them. Bit cheeky, I won’t bother with this company again.”

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Posted 4 years ago

Hi there, Just had a look into this for you. I can see the order was placed after our cut off time on 1/3/21. We then dispatched this on 2/3/21. I can then see the item arrived with you on the 5/3/21. That means the order was delivered within 3 working days, within our 2-4 day promise for standard delivery you had chosen. We are sorry you feel this way even after us delivering the item within the specified time frame.

Posted 4 years ago

“Delivery takes too long”

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Posted 4 years ago

“It took quite a while to deliver and it didn’t come with an axel like all the others I looked at and I didn’t know you needed one until it arrived and I was trying to put the stunt pegs on but the colour is really good and matches with my scooter.”

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Posted 4 years ago

“Arrived on time but was the wrong item. It was a Christmas present. Still waiting for a response on an exchange”

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Posted 4 years ago

“Board arrived in good time, looks lovely and seems to be u damaged, but packaging was extremely poor, box ripped open as not secured and no packing around the actual board, luckily my daughter didn't see it as it would have spoilt their Xmas gift surprise.”

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Posted 4 years ago

“Was disappointed with the service, product I ordered took over a week before it got to me, I don't think I will use proline skates again.”

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Posted 4 years ago

“The skates came on time but a bolt was missing from the frame to boot connection, disappointing when you just want to get out and skate and also from a safety point of view.”

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Posted 4 years ago

“DHL has messed up the delivery. I contacted you twice and you have responded. I understand DHL are useless but you need to be more proactive in your comms. I also understand you have skeleton staff. I need to know if I cancel my order or if you will resend.”

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Posted 4 years ago

“Still haven't received the items”

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Posted 4 years ago

“Not bad”

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Posted 4 years ago

“Ordered on Wednesday and it’s Mondays now I don’t know why it’s taking so long”

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Posted 4 years ago

“I ordered some stickers for my sons birthday for his new scooter and they are not sticking very well and keeps coming off. Very disappointed”

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Posted 4 years ago

“Didn’t receive email order confirmation and no delivery after 5 working days”

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Posted 5 years ago

“When is my wheel coming”

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Posted 5 years ago

Hi there, This item was despatched on 30/10/2019, a few hours after you had placed the order. As you are based in Australia and we are based in the UK, Standard International delivery can Take 10-15 working days. Please keep your eye on the tracking you were provided in your order desptached e-mail.

Posted 5 years ago

“my son was very happy with his grip tape and grip handles how ever i think the price for the grip tape was way to high afer all it just a bit of paper so i cant seemee ordering grip tape again the handles were fine”

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Posted 6 years ago

Proline Skates is rated 4.7 based on 3,759 reviews