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Proline Skates Reviews

4.7 Rating 3,759 Reviews
95 %
of reviewers recommend Proline Skates
Company Reviews Metrics Info
4.7
Based on 3,759 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Proline Skates Reviews
Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Ondrej Sochor
Verified Buyer
“On their website they promise free skate sharpening with every ice skates. The ice skates have not been sharpened and they did not even reply to my complaint. Not the best customer service...”
Helpful Report
Posted 10 years ago
William Sedgwick
Verified Buyer
“Initially the website seemed very professional and I felt confident I was in safe hands. However as time progressed things went downhill (and then slightly uphill!): - I didn't receive an immediate order confirmation from Proline skates with tracking information. This would have put me at ease from the start. - I was unable to make an account on the website using the order number given to me once I had received an order confirmation (which went to my spam/junk mailbox). - I, as a result, was unable to check the progress of my order and was left unsure of whether it had been dispatched or not. - I was unable to contact anybody on the Saturday to see whether I should wait in for my order to be delivered. I ended up writing on your facebook wall. The information returned to me from somebody in the Cardiff shop was wrong, my parcels had been dispatched and I was told they had not been. - I paid for Saturday Courier delivery and only received part of my order on the Saturday. I did speak with somebody in the Warehouse on Monday and received a refund for delivery, so I was satisfied with that. I would say my experience would be greatly improved by more ability to contact somebody on a weekend if needed and by more frequent and detailed correspondence from Proline Skates.”
Helpful Report
Posted 10 years ago
Errol Rivera
Verified Buyer
“Delivery was delayed.”
Helpful Report
Posted 10 years ago
William Applegate
Verified Buyer
“not sure how but managed to buy 4 bearings instead of 8 without even realising due to poor descriptions on the website.”
Helpful Report
Posted 10 years ago
Jeremy Rabjohns
Verified Buyer
“No automatic email confirming order. Registering as a user in order to track order was not effective either: either because it didnt work or because the instructions were unclear - dont know which.”
Helpful Report
Posted 10 years ago
Pat Townend
Verified Buyer
“I ordered a skateboard and pads for my grandson for Christmas. I did not get an email approval of the order from Proline, so I phoned them several days later to be told that the skateboard was out of stock, even though I had paid for it. I was asked to choose a different skateboard and phoned them the following day with the code, to be told that the code I gave was not for the skateboard I wanted to buy. The problem was, however, sorted out in a few minutes and the correct one was ordered.”
Helpful Report
Posted 10 years ago
GLENN RAYFIELD
Verified Buyer
“I ordered 2 sets of scooter wheels for presents the wheels are fine but the packaging was a disgrace they look like something from a car boot that was left in the shed for two years split one was not even connect to cardboard it is a shame as delivery was good but I will not be buying again or recomending you. If it was not so much of a hassle I would change instead I will just explain about them to the two boys we are giving them to . If they were on the shelf I would not have even picked them up .”
Helpful Report
Posted 10 years ago
Debbie Powell
Verified Buyer
“Ordered wheel bearings for my sons scooter, I paid for next day delivery and received the goods 3 days later not bad for next day, my son was not impressed as he has special needs and dont understand waiting. The actual item I couldn't fault”
Helpful Report
Posted 10 years ago
Lorna Mcdougall
Verified Buyer
“The skates I ordered on Monday with 2-4 day delivery are still not here! I was contacted on Friday (when delivery now was one day late) to advise size ordered was not available! Decided on size that was in stock and was told ild receive these today (now I week from ordering) just had email from courier saying that they don't have package and it's been delayed further - really not good advert for your company ????”
Helpful Report
Posted 10 years ago
Anonymous
Verified Buyer
“I ordered a mi PAC for next day delivery 3 days ago and it still hasn't arrived! They were very nice and refunded the postage but really, change your courier!”
Helpful Report
Posted 10 years ago
Clara Onyenorah
Verified Buyer
“I will not buy anymore stuff from this company as they will not allow you to return iceskating shoes even though it was worn only for 30 minutes. They don't abide to distance selling regulations”
Helpful Report
Posted 10 years ago
We are very sorry you feel this way. It is outlined in our returns section that we cannot accept refunds for used items as they are no longer a resellable item.
Posted 10 years ago
Nia-Karla Klincheva
Verified Buyer
“We received the wrong size of ice skates.”
Helpful Report
Posted 10 years ago
Sorry to hear this, we have no e-mail or phonecall from you regarding this matter. If we knew sooner we could have sorted this issue out for you straight away.
Posted 10 years ago
Proline Skates is rated 4.7 based on 3,759 reviews
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