Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,755 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,755 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

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“Have ordered a few times from here good products will order again”

Helpful Report

Posted 2 years ago

“Easy to order and fast delivery thanks”

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Posted 2 years ago

“I am still in shock by the appalling customer service I have received from Proline Skates. I ordered some skate covers for my son's skates (size 5). The set I ordered should cover a skate up to size 5.5. Once received I could not fit them on my son's skates - I tried and tried and I even broke a nail in the process. I rang customer service to see if they could send me a bigger size but that they would also pay for the postage back as the website had advised they would fit a size 5 skate -which it didn't. The customer service agent went to get a skate cover and said he could fit it on a skate that was size 5.5 and pretty much called me a liar. After going round in circles, the customer service agent was not going to pay for the return of the product. After much debating he finally agreed to pay for the return, but on the condition he would deduct £2.90 from my return if he could fit it on a skate. Anyway to cut a long story short, he deducted the £2.90. After also not refunding me for the postage to my house I was only refunded £10 in the end. For such a small amount of money to pay my postage - you would have had a happy customer, and I would have ordered a bigger size. I now have no confidence in ordering from your website again - the customer service agent was very rude and if I ordered something again that was faulty I would be worried that I would not get a refund. Please think twice before ordering with Proline Skates.”

Helpful Report

Posted 2 years ago

Hi there, We have spoken with the colleague involved here to get the full story. Firstly, the colleague in question did not call you a liar, he stated that the guards we had in the size you ordered fitted the skate size you were trying to fit them to by trying them on. This is not calling you a liar, this is just stating that product you purchased was correct in size to what was listed. You then ended up berating him for 10 minutes about how he called you liar for just stating that something fit when he tried it for you. You are correct in that it was stated we would send a free postage label and deduct the postage from the refund if the item did fit a Box 5 as stated on the listing. The item did fit a box 5 when returned so the the cost of return was deducted from your refund. We have taken images of this and are more than happy to send these over if you wish to see these. We do not appreciate the manor in which you spoke to our staff and can only hope that you do not speak this way to others in the future. Manners cost nothing.

Posted 2 years ago

“Absolutely thrilled with my purchase!! Arrived very quickly and was kept informed of delivery day and time.”

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Posted 2 years ago

“Great skates, customer service and speedy delivery. I do recommend Proline skates 👌”

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Posted 2 years ago

“Fast and efficient service from placing order to receiving the roller skates. Good communication throughout updating me on the status of the order.”

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Posted 2 years ago

“Fantastic service! I wanted a scooter for my son’s birthday, and the gentleman who served me couldn’t have been more helpful. He was patient with my son, advised on size, found me a fab deal on a scooter that my son loves and then built it for me. He also organised shipping to my home address of the helmet my son wanted, as it wasn’t in stock. I would highly recommend, and will definitely be returning myself.”

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Posted 2 years ago

“Fab product, my grandchild will be pleased!”

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Posted 2 years ago

“Amazing choice and great service with fast delivery”

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Posted 2 years ago

“My daughter wanted some skates for Christmas and as a beginner I didn't know ow what to get her. Pro skates informative website made it easy for me to.make the right choice for her. Delivery was great and the skates arrived well within time for Christmas. I'm now considering what to get for myself through Proline Skate so I can go skating with her...whilst she still thinks I'm cool. 😅”

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Posted 2 years ago

“Great skates comfy and cool!”

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Posted 2 years ago

“Skates are lovely! They are a gift for my daughter for Christmas so can’t comment on the comfort or anything yet but they definitely look the part! Looking forward to giving her them! Thanks!”

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Posted 2 years ago

“Great plugs, exactly what I wanted and delivered quickly. Thank you”

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Posted 2 years ago

“Myself & my son ordered a few custom parts to build his own scooter. The next day I had a call querying my order ! They froze our order allowing us to correct the order. Thank you all so much for saving the day.”

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Posted 2 years ago

“Fast and easy. Item s described”

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Posted 2 years ago

“Was delighted with the prompt delivery, and with my skates...”

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Posted 2 years ago

“I haven’t received my item yet”

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Posted 2 years ago

“delivery’s came quick, only took 5 days. some things don’t look the same as picture but would definitely order from again”

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Posted 2 years ago

“Great service ordered and delivered next day”

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Posted 2 years ago

“My order came at the time the specified and I'm happy with the product”

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Posted 2 years ago

Proline Skates is rated 4.7 based on 3,755 reviews