Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,759 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 19th August 2024

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Klaudia Dziubek

Proline Skates 5 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received the wrong scooter for my daughter. My parents and 9 year old daughter opened the package, saw a purple JD Bug and set about using the scooter. When I went to throw the package away I noticed that the wrong scooter had been sent. Proline Skates refunded the difference in the cost of the scooter straight away but I had to push to get a measly £5 compensation as they wouldn't take the scooter back since my daughter had used it already. So now we have a scooter suitable for a 4+ year old instead of an 8+ year old (so smaller and won't last as long) and since my daughter paid for the scooter with her own birthday money, she gets the refund + £5 (so £16 in total) which she'll probably put towards the right scooter (purchased elsewhere!). Apparently the staff member who sent the wrong scooter 'got a grilling' - well that's alright then! We just assumed that we'd get the right scooter! silly us! One very disappointed 9 year old! IF YOU ORDER FROM THIS COMPANY CHECK WHAT YOU'VE BEEN SENT BEFORE YOU USE IT!!!”

Helpful Report

Posted 6 years ago

Hi there, We are very sorry you feel this way. As we stated in our e-mail response, had the scooter been unused we would have exchanged it straight away for you but we are unable to exchange used items as they would no longer sellable. We have refunded the difference in price between the two scooters plus an additional £5 refund. The scooter you have received will extend right up to 845mm whereas the 120 will extend to 870mm which is only a 25mm difference.

Posted 6 years ago

“The website was not clear that the tape that I ordered was very thin & totally different from the same make that I had last time. I have not used it but it is not worth spending even more money to return it.”

Helpful Report

Posted 6 years ago

“Took money out ov account without sending item”

Helpful Report

Posted 8 years ago

“I ordered a pair of Heelys on the 24th of August and the website told me that they were in stock, however the next day I received an email saying that they actually were not in stock and I'd have to wait until Tuesday 30th the latest. It was nice to know that Prolineskates were keeping in contact with me. So Tuesday came and the Heelys didn't arrive...instead, they came on Wednesday, but I was just glad that they were finally going to be delivered. As I was able to track my parcel I knew roughly when it would be at my house. However, on Wednesday I received a message saying that my parcel had been delivered to my 'supposed neighbour'. I looked at the image of the house that they attached...this was not my neighbour! They had given my parcel to a stranger and I didn't know where that house was. I ended up having to walk around my neighbourhood comparing all the houses to the one on my phone, until I finally found a match. Luckily the people who lived there were nice and actually gave me my parcel... I don't know what went wrong here, my address that I gave was correct,but it still ended up and a strangers house on another road... All in all quite poor service, but the Heelys fit fine (as I ordered normal shoe size) and the quality is very good.”

Helpful Report

Posted 8 years ago

“Paid extra for next working day delivery, arrived two working days later as wasn't collected until 5pm, probably not Proline's fault and more DHL's but still disappointed as I had to purchase again last minute.”

Helpful Report

Posted 8 years ago

“El servicio postventa deja mucho que desear, mientras estábamos montanto el triciclo vimos que tenia una grieta en el tapacubos de la rueda delantera. Contacté por e-mail con ellos hace 2 días y todavía no me han contestado para darme una solución.”

Helpful Report

Posted 8 years ago

“did not come with the bearings it said it would on line came with much lower spec bearings and came late after paying for next day delivery although it was refunded”

Helpful Report

Posted 8 years ago

“We ordered skates in a size range 3-6, my son being a size 4 was in the lower end of the range. However when they arrived they were too small for him. Apart from having an extremely upset aspergers son who couldn't understand why they wouldn't fit him and he couldn't use them I was expected to pay upwards of £10 (on top of the expedited delivery charge to receive them in the first place ) to return them. Your response was that it wasn't your fault. As a customer I would argue that you are the seller, it is your responsibility to understand your products, I as a one time purchaser have no inside knowledge of the product and rely on you for information hence it most certainly isn't the customers fault and we should not be expected to take the hit from ordering in good faith. Interestingly I then spoke to 2 other suppliers who both said that the brand plus a a couple of other brands are known to come up extremely small. It seems your competitors understand their products”

Helpful Report

Posted 8 years ago

“A little disappointed with service. I had to chase my order to be told the skates I wanted were not available. This caused a problem as they were for a birthday. Once we sorted they came very quick.”

Helpful Report

Posted 9 years ago

“I have yet to receive my sons wheels for his scooter. I have received a despatched email but no delivery”

Helpful Report

Posted 9 years ago

You should have received these by now. Please send us an e-mail to orders@prolineskates.com and we will get this sorted ASAP for you.

Posted 9 years ago

“Website hard to navigate. Quality of product excellent only thing missing is the build instructions. Phoned up and asked about threaded part in side handle bar stem no one was able to tell me what it was for. When I asked if it was required to assemble stem to deck I was told just push it in and tighten Allen bolts,followed by you must have an Allen key that fits as one was not supplied. I feel a quality product is let down by poor customer service.”

Helpful Report

Posted 9 years ago

“Although I had been a customer of proline around 10 years ago this is the first time I had used then since. And although I had received excellent service from one of the employees who runs the Facebook page. ("Lex" who's service I would rate as 5*s) who had organised for my two orders to be bundled together into 1 and saved me shipping costs on the wrist guards I later decided to order and who also offered good personal advice. The reason for the poor rating is that I placed my orders on 20th September it is now the 6th of October and I've yet to receive my order. The worst part is that if I hadn't called the shop, then the warehouse (on 2nd Oct) to try and track down the order I had been eagerly expecting for use on the past two weekends, it still would have been sat in the warehouse. I found out that the order had been "put on hold" due to them not having the knee pads in stock. And that I should have received an email on the 21st Sept saying this. (I am an Service Desk Analyst, I work in first and second level IT support and support hundreds of staff in many countries and I assure you I did not receive hat email in Spam, Junk or Trash) to make matters worse I had ensured I'd supplied my mobile phone number (incase I was needed to be contacted) and yet did not receive a call. Please take into account Lex's excellent performance is the only reason this wasn't rated as 1*. This is a real shame as my love of rollerblading has been rekindled and I was considering purchasing some more had ware and some Nil's 1.5 Remz and getting some of my old friends back into rollerblading. But unless I at least get an apology for the poor service I've received I'm going to find it difficult to buy from and indeed recommend your site. Regards, Kurtis Richards Email: Kurtisr1@gmail.com Order: 55071 Phone: 07839 770187”

Helpful Report

Posted 9 years ago

“They were too big for my skates so no use to me unfortunately”

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Posted 9 years ago

“Ordered more than a week ago paid for 2-4 day delivery emailed the company and not had a reply not impressed”

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Posted 9 years ago

“Confirmation email ended up in spam and in the end I had to ring to confirm taht all was well with the order. A week later we are unfortunately still waiting for the delivery, even if it was promised to be delivered within 2-4 days”

Helpful Report

Posted 9 years ago

“a week ago i have ordered some parts i payed with PayPal untill now i havnt received my order i have send an email about this but still no answer”

Helpful Report

Posted 9 years ago

Hi there, Your order went out the same day it was ordered. As it is an international delivery it can take anywhere up to 15 working days to be delivered. Sorry for any inconvenience caused

Posted 9 years ago

“I am still waiting delivery of the Heelys I ordered a week ago. I was not warned that delivery would be delayed and communication as to when I can expect the to arrive has been poor.”

Helpful Report

Posted 9 years ago

Hi There, The shoe you have ordered is a pre-order item. This info is listed on both the product page and also notifies you when you are checking out. This item is not due in to us until the 10th of August. If you require a pair of Heelys quicker please give us a call and we can go through alternative for you.

Posted 9 years ago

“I made two orders and both have had issues due to poor delivery companies being used and blunt unhelpful replies from the facebook account. Btw I only contacted the facebook account as the mobile site does not offer an email contact. Since emailing the store I have had no reply.”

Helpful Report

Posted 9 years ago

“I thought after already paying post & packaging to exchange for a size up the £10 exchange price was way to costly. I ended up paying £14 extra for my purchase and other websites that sell the skates offer free postage and returns therefore i shall not shop again with prolineskates.”

Helpful Report

Posted 9 years ago

“Why not put a pair of laces in a jiffy bag and post through the letter box?”

Helpful Report

Posted 10 years ago

We are very sorry you feel this way. We sent your laces by the shipping method you had selected during checkout.

Posted 10 years ago

Proline Skates is rated 4.7 based on 3,759 reviews