WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.77

4.8 Rating 3,374 Reviews

95 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think Progreen has lots of great products and advice, however each time I have ordered from them I have had to chase the order. The last order placed has still not arrived and when chased I was told it had been despatched but nothing more. So I did not know when I could expect it or who the courier was so i could chase them. I emailed back requesting this information but still no response. The delivery of products is poor, especially when some products need to be applied at certain times of the year.”

Helpful Report

Posted 4 days ago

“Had to chase up my order as it was late due to the demand for liquid moss killer. Phoned them and they said it would be with me in three days but arrived in two days, still late though.”

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Posted 6 days ago

“I am disappointed with the item which is supposed to colour the grass so that I can see where I have sprayed. My mix was correct but it did not show on the grass. Also I didn't get the opportunity to claim the 10% discount. I only got that offer when I had placed the order. I need to order some more items, will I get the discount now.”

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Posted 3 weeks ago

“Ordering process was perfect. The delivery company was poor. Promising deliveries and then cancelling at last month minute.”

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Posted 2 months ago

Hi Martyn, sorry to hear you have faced this inconvenience. Has this now been resolved? Please get in touch if not. I will pass on this to the relevant team. Kind Regards, ProGreen

Posted 2 months ago

“first of 2 orders arrived promtly as expected. The second is still processing 3 weeks later and i have had no comms at all as to what is gong on”

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Posted 2 months ago

Hi James, I have looked into this matter and can see that there was a slight delay on our end with this order due to an error in certification checks - this has now been amended. We sincerely apologise for the inconvenience caused here. If there is anything else we can do please get in touch. Kind Regards, ProGreen

Posted 2 months ago

“Not really a Progreen issue, the issue was with delivery and ended up picking up from an alternative location plus because of delays with delivery missed window of opportunity for spraying”

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Posted 4 months ago

Hi Alan. Thank you for your review. Sorry to hear you have faced this inconvenience. I will pass this onto the relevant team - if there is anything else we can do to help please get in touch. Kind Regards, ProGreen

Posted 4 months ago

“The packaging of the lawn fertiliser is totally inadequate ! Three ' packages' arrived in tatters - fortunately none of the bags were actually damaged. This is the second time I have registered my concern about this issue.”

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Posted 5 months ago

Hi William, sorry to hear about this. I will pass on your concerns to the appropriate team. If there is anything we can do to help please don't hesitate to get in touch. Kind Regards, ProGreen

Posted 5 months ago

“No problem with the company, but as yet no product has been delivered a WEEK after the alleged delivery date. DPD yet again is not capable of communicating, despite having my email address and I would assume a mobile contact number.”

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Posted 5 months ago

Hi, sorry to hear you have faced this inconvenience. I will pass these concerns onto the appropriate people. In the meantime if there is anything else we can do please don't hesitate to get in touch. Kind Regards, ProGreen

Posted 5 months ago

“Disappointed in 7 day delay in despatching our order due to a ‘new system’. No warning or update - had to call to discover the reason for the delay ….”

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Posted 6 months ago

Hi Gary, we apologise for this inconvenience. I will pass this onto our team. If there is anything else we can do please get in touch. Kind Regards, ProGreen.

Posted 5 months ago

“The products were very good , the whole experience was let down by the carriers saying they are going to deliver then a few hours later rearranging another day. this happened six times :-(”

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Posted 6 months ago

Hi Michael. Thank you for your review and we apologise for any inconvenience you have faced in delivery. We will take this feedback into consideration in the future. Kind Regards, ProGreen

Posted 6 months ago

“Too early to say if it works - ask me next year! - but the ordering and delivery was very good.”

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Posted 7 months ago

Hi Veronica, thank you for your review. We hope it works in due course! Kind Regards, ProGreen

Posted 6 months ago

“The product I purchased arrived very quickly but the instructions with it left me with a couple of queries as I was looking to treat a small garden area, the instructions were more geared to hectares of farms and 100-500 litres of water. Despite emailing in the queries three times and ringing the so called help line once (I think I just got an ansafone) - no-one ever replied. The only email contact was a message thanking me for getting in touch and that you hoped to respond within 7 days. Eventually I fathomed out the answers to my queries. So - very frustrated with the poor communication, happy with the product.”

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Posted 7 months ago

Thank you for your review and your feedback. Apologies for the inconvenience you have faced - this is something I will pass onto the relevant team. Your feedback is appreciated. Kind Regards, ProGreen.

Posted 6 months ago

“Poor delivery timescale. Item showed in stock, ordered online, 3-5 days delivery and when I called a week later, it wasnt in stock at all! Took over 2 weeks to arrive. Normally usually good, but not this time.”

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Posted 1 year ago

Hi Michele, sorry for this inconvenience you have faced. We have taken measures to ensure such delays don't happen again. Thank you for your feedback. Kind Regards, ProGreen team

Posted 8 months ago

“After ordering on a Monday, and not being informed until I’d phone on Friday that my order would be dispatched the following Monday I must admit to being somewhat perplexed! If despatch was going to be delayed, and in the interest of customer satisfaction, why on earth was I not informed as such soon after order? Being informed is everything. The delayed despatch wasn’t an issue, not being pro actively notified was an issue. An issue SO easily resolved.”

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Posted 1 year ago

Hi John, apologies for this inconvenience you have faced. We have taken measures to prevent such delays from happening again in the future. Thank you for your feedback. Kind Regards, ProGreen team

Posted 8 months ago

“Very slow delivery, had to ring up after 10 days, item hadn’t even been dispatched, it was then sent by courier, that took another 4 days including the weekend. As a professional user I need spare parts to arrive quicker. I have used Progreen since the company first started in Bourne south fen. Lionel.”

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Posted 1 year ago

Hi Lionel, sorry for this inconvenience and delay you have faced. We will take this feedback on board for the future. Thank you. Kind Regards, ProGreen team

Posted 8 months ago

“I’d like to confirm I have now received my Cooper Pegler replacement trigger. I fitted it on Thursday and was back to work on Friday. It works fine. Thank you. I placed the order on 8th March, and didn’t receive it until 21st March. ProGreen dispatched the item on 19th March after I phoned to enquire about delivery dates on 18th March. Given the delay in dispatch it seems a little futile that I had to pay for sending the part via UPS for next working day delivery. The item was acutely delivered by DPD two days later. Maybe this is something that can be improved for future orders.”

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Posted 1 year ago

Hi Ian, thank you for your feedback. We again apologise for the delays and inconvenience you faced. As you mention, we take all feedback into consideration for the future to prevent issues like this happening again. Thank you again. Kind Regards, ProGreen team

Posted 8 months ago

“On this occasion the service wasn’t up to their usual high standards. Communication and stock availability were very poor. I ordered 6 bags of fertiliser on a Wednesday morning, the web site says orders are usually dispatched the following working day and delivery takes 1 to 2 days. I waited until the following week to chase my order, I phoned up and the order had been diverted to a mobile, the lady I spoke to said she would call me back first thing in the morning with an update, the call never happened. I then phoned again and upon questioning the delay it turned out they didn’t have the stock to dispatch. My goods arrived 8 days after me placing the order.”

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Posted 1 year ago

Hi Paul, sorry to hear you have experienced such delays this time. We have taken all feedback from yourself and other customers into consideration for the future. Apologies again. Kind Regards, ProGreen team

Posted 8 months ago

“I have used pro green for a few years, but this time I had to ring twice to see when it would be delivered and then it didn’t come for two days after”

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Posted 1 year ago

Thank you for your review, and we apologise for any inconvenience you may have faced. Kind Regards, ProGreen team

Posted 8 months ago

“Had no problem with ProGreen but delivery by UPS was atrocious. First package (2 x 5L bottles) was damaged so delivery delayed until they got one new bottle from ProGreen. So delivery was then one leaking box with one full bottle and one half empty - contents at least partly in plastic bag within box - and a separate bot with one full bottle. This for a product that could cause skin irritation. Accidents do happen but delivering something in this state really not good enough.”

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Posted 1 year ago

Hi Wayne, thank you for your feedback. We are sorry to hear you had such inconvenience. We will take this into consideration with our courier for the future. Kind Regards, ProGreen team

Posted 8 months ago

“I have had great dealing with the company for many years. However my latest purchases were not in stock so had to wait; which is fine. But could do with regular updates as I had to borrow another sprayer to complete work. The courier was terrible to contact, with the boxes dumped behind a till at a local petrol station; keeping in mind these are hazardous products.”

Helpful Report

Posted 1 year ago

Hi Robert, We are sorry to hear about your experience. The place that your courier left the parcel is not acceptable and as you say as this is a hazardous product they are aware that there are more restrictions around what they are able to do with these when delivering. We will pass this on to our account manager at the delivery company so they are aware of the issue. We hope to hear from you soon. The ProGreen Team

Posted 1 year ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,374 reviews