WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.78

4.8 Rating 3,329 Reviews

96 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, I placed an order over the phone on Monday making sure we required the items for delivery on Friday at the latest. Did not receive the goods and when phoned Pro Green and asked for a tracking number to check on my expected delivery I was told the items had not been dispatched as one item was damaged in the warehouse which can happen from time to time but to my frustration, they should have told me there was going to be a ten-day delay on your item. We have got contractors booked for the weekend that we have now had to cancel due to your poor customer service.”

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Posted 8 months ago

Sorry to hear this and we apologise for the inconvenience caused. We will certainly take this feedback into consideration for the future. Kind Regards, ProGreen team

Posted 5 months ago

“Super range of products, quick reliable service”

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Posted 8 months ago

Thank you for your positive review, Gillian.

Posted 5 months ago

“good price fast service. works great keeps clean for a long time”

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Posted 8 months ago

Thank you for your review, David!

Posted 5 months ago

“Very poor customer service, poor follow up on order problems. There may be some problem, it always happens, but you've got to communicate properly. I found there was no willingness to do so. Sorry.”

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Posted 8 months ago

Hi Stephane. We are sorry to hear your dissatisfaction and we apologise for any inconvenience caused. We will take your feedback into consideration, especially on communication. Kind Regards, ProGreen team

Posted 5 months ago

“Product arrived damaged ( likely in transit), but customer services were very helpful and sent a replacement out to me once stocks came in”

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Posted 8 months ago

Thank you for your review - we apologise again for the initial issue but glad to see it has been sorted now! Kind Regards, ProGreen team

Posted 5 months ago

“I am more than happy with the product and the process of buying and collecting however I did e-mail in a couple of queries and do not seem the have had any replies, its been a week or more and I have checked the junk folder.”

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Posted 8 months ago

Hi David, thank you for your review and we apologise for any delays you have faced. It can be a busy time of year for our customer service team but please be assured we will get back in touch with you when possible. Kind Regards, ProGreen team

Posted 5 months ago

“Excellent service”

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Posted 8 months ago

Thanks Paul, glad to hear!

Posted 5 months ago

“Ordered and paid for some items on line. Turned up at warehouse and was able to collect the items the following day. Thank you very much, I will be back!”

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Posted 8 months ago

Hi Philip, we are happy to hear you found our collection service so convenient! Thank you for your review. Kind Regards, ProGreen team

Posted 5 months ago

“On this occasion the service wasn’t up to their usual high standards. Communication and stock availability were very poor. I ordered 6 bags of fertiliser on a Wednesday morning, the web site says orders are usually dispatched the following working day and delivery takes 1 to 2 days. I waited until the following week to chase my order, I phoned up and the order had been diverted to a mobile, the lady I spoke to said she would call me back first thing in the morning with an update, the call never happened. I then phoned again and upon questioning the delay it turned out they didn’t have the stock to dispatch. My goods arrived 8 days after me placing the order.”

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Posted 8 months ago

Hi Paul, sorry to hear you have experienced such delays this time. We have taken all feedback from yourself and other customers into consideration for the future. Apologies again. Kind Regards, ProGreen team

Posted 5 months ago

“Ordered and Delivered. No drama. Great service.”

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Posted 9 months ago

Great to hear, Gerald, thank you!

Posted 5 months ago

“Very good company good price prompt delivery”

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Posted 9 months ago

Thank you for your kind review, Geoffrey.

Posted 5 months ago

“I have used pro green for a few years, but this time I had to ring twice to see when it would be delivered and then it didn’t come for two days after”

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Posted 9 months ago

Thank you for your review, and we apologise for any inconvenience you may have faced. Kind Regards, ProGreen team

Posted 5 months ago

“Excellent company to deal with. Very knowledgeable about their products. Polite and understanding”

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Posted 9 months ago

Hi Neil, thank you for your kind review. Kind Regards, ProGreen team

Posted 5 months ago

“We us this company all time for are company at Garden Delights Services”

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Posted 9 months ago

Thank you for your positive review, Carl!

Posted 5 months ago

“Very happy with the product also great company to deal with”

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Posted 9 months ago

Thank you Barry, glad you are happy with our product and service.

Posted 5 months ago

“On-Line documentation very vlear, soil sampling pack arrived promptly, with clear instructions”

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Posted 9 months ago

Hi Geoffrey, thank you for your kind review, much appreciated!

Posted 5 months ago

“First and last time using progreen. I made an order for some herbicide, received an email saying it was dispatched. 10 days later I enquired where my order was, and was told it was damaged in transit. I was the called and told it had never even been dispatched as there was additional postal charges that i wasn't charged of told about for some reason.”

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Posted 9 months ago

Hi Alexander, we are sorry to hear this and we apologise for any inconvenience caused. Please feel free to give us a call or email if you would like to discuss this matter further. Kind Regards, ProGreen team

Posted 5 months ago

“The carriage charge was expensive. The carrier was not known until late in the transaction. UPS has not been good in the past but delivered as the documentation and actually got a driver who wanted to help out the heavy goods into my house. The weather and time of the year have not allowed the moss killer and sprayer be tried out. I have no doubt that Progreen will help restore two acres of weed and moss to lawn over the the coming months.”

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Posted 9 months ago

Thank you for your review, Ian. We will take your feedback into consideration. Kind Regards, ProGreen team

Posted 5 months ago

“10/10 Great service, friendly helpful staff, highly recommended”

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Posted 9 months ago

Great to hear, thank you!

Posted 5 months ago

“Ordering was easy, delivery reasonably prompt, with notifications from the carrier. Each if 6 bags was separately packed in a cuboidal cardboard box, not the easiest to carry especially as every box was broken. Probably better to label the plastic bags or pack each one in another bag the same shape and size for added protection. It's been far too wet to spread the calcifert yet”

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Posted 9 months ago

Thank you for your review and feedback - we will take this into consideration for the future and we apologise for any inconvenience caused. Kind Regards, ProGreen team

Posted 5 months ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,329 reviews