WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.78

4.8 Rating 3,337 Reviews

96 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d like to confirm I have now received my Cooper Pegler replacement trigger. I fitted it on Thursday and was back to work on Friday. It works fine. Thank you. I placed the order on 8th March, and didn’t receive it until 21st March. ProGreen dispatched the item on 19th March after I phoned to enquire about delivery dates on 18th March. Given the delay in dispatch it seems a little futile that I had to pay for sending the part via UPS for next working day delivery. The item was acutely delivered by DPD two days later. Maybe this is something that can be improved for future orders.”

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Posted 9 months ago

Hi Ian, thank you for your feedback. We again apologise for the delays and inconvenience you faced. As you mention, we take all feedback into consideration for the future to prevent issues like this happening again. Thank you again. Kind Regards, ProGreen team

Posted 6 months ago

“As a private 1st time customer, Good all round-prices&service. The only v slight criticism is not keeping updated on delivery dates ( had to ring ).”

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Posted 9 months ago

Hi Larry, thank you for your feedback. We will take this on board and apologise for any inconvenience you may have faced. Kind Regards, ProGreen team

Posted 6 months ago

“We bought 2 bags of Fish Blood and Bone, really happy with the product nice a free flowing makes it easy to spread and fork in around the plants. As we live close we did click and collect, we were greeted with friendly helpful staff. Happy to deal with ProGreen again,”

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Posted 9 months ago

Hi Kathleen, thank you for your review, and we are glad to hear you have enjoyed our collection service! Kind Regards, ProGreen team

Posted 6 months ago

“Excellent company”

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Posted 9 months ago

Thank you for your positive review!

Posted 6 months ago

“The perfect company. No hassle and prompt delivery , every time.”

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Posted 9 months ago

Hi Steven, great to hear this - thank you for your review.

Posted 6 months ago

“Good information on the website as to relative merits of available products. Easy ordering. When I had a telephone query, the phone was promptly answered by a “human.” Query politely and quickly resolved and I received the product swiftly. I will definitely use this company again.”

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Posted 9 months ago

Hi James, glad to hear you have had a good experience - and thank you for your positive review. Kind Regards, ProGreen team

Posted 6 months ago

“I have found Progreen to be excellent to deal with. Their website is well organised and products are accurately described, shipping is quick and efficient, but best of all the products are really effective.”

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Posted 9 months ago

Hi David, thank you for your review and we are glad to hear you have had a positive experience! Kind Regards, ProGreen team

Posted 6 months ago

“Very good product at a reasonable price.”

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Posted 9 months ago

Great to hear, Evelyn, thank you for your review.

Posted 6 months ago

“Poor service, I placed an order over the phone on Monday making sure we required the items for delivery on Friday at the latest. Did not receive the goods and when phoned Pro Green and asked for a tracking number to check on my expected delivery I was told the items had not been dispatched as one item was damaged in the warehouse which can happen from time to time but to my frustration, they should have told me there was going to be a ten-day delay on your item. We have got contractors booked for the weekend that we have now had to cancel due to your poor customer service.”

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Posted 10 months ago

Sorry to hear this and we apologise for the inconvenience caused. We will certainly take this feedback into consideration for the future. Kind Regards, ProGreen team

Posted 6 months ago

“Super range of products, quick reliable service”

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Posted 10 months ago

Thank you for your positive review, Gillian.

Posted 6 months ago

“good price fast service. works great keeps clean for a long time”

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Posted 10 months ago

Thank you for your review, David!

Posted 6 months ago

“Very poor customer service, poor follow up on order problems. There may be some problem, it always happens, but you've got to communicate properly. I found there was no willingness to do so. Sorry.”

Helpful Report

Posted 10 months ago

Hi Stephane. We are sorry to hear your dissatisfaction and we apologise for any inconvenience caused. We will take your feedback into consideration, especially on communication. Kind Regards, ProGreen team

Posted 6 months ago

“Product arrived damaged ( likely in transit), but customer services were very helpful and sent a replacement out to me once stocks came in”

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Posted 10 months ago

Thank you for your review - we apologise again for the initial issue but glad to see it has been sorted now! Kind Regards, ProGreen team

Posted 6 months ago

“I am more than happy with the product and the process of buying and collecting however I did e-mail in a couple of queries and do not seem the have had any replies, its been a week or more and I have checked the junk folder.”

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Posted 10 months ago

Hi David, thank you for your review and we apologise for any delays you have faced. It can be a busy time of year for our customer service team but please be assured we will get back in touch with you when possible. Kind Regards, ProGreen team

Posted 6 months ago

“Excellent service”

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Posted 10 months ago

Thanks Paul, glad to hear!

Posted 6 months ago

“Ordered and paid for some items on line. Turned up at warehouse and was able to collect the items the following day. Thank you very much, I will be back!”

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Posted 10 months ago

Hi Philip, we are happy to hear you found our collection service so convenient! Thank you for your review. Kind Regards, ProGreen team

Posted 6 months ago

“On this occasion the service wasn’t up to their usual high standards. Communication and stock availability were very poor. I ordered 6 bags of fertiliser on a Wednesday morning, the web site says orders are usually dispatched the following working day and delivery takes 1 to 2 days. I waited until the following week to chase my order, I phoned up and the order had been diverted to a mobile, the lady I spoke to said she would call me back first thing in the morning with an update, the call never happened. I then phoned again and upon questioning the delay it turned out they didn’t have the stock to dispatch. My goods arrived 8 days after me placing the order.”

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Posted 10 months ago

Hi Paul, sorry to hear you have experienced such delays this time. We have taken all feedback from yourself and other customers into consideration for the future. Apologies again. Kind Regards, ProGreen team

Posted 6 months ago

“Ordered and Delivered. No drama. Great service.”

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Posted 10 months ago

Great to hear, Gerald, thank you!

Posted 6 months ago

“Very good company good price prompt delivery”

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Posted 10 months ago

Thank you for your kind review, Geoffrey.

Posted 6 months ago

“I have used pro green for a few years, but this time I had to ring twice to see when it would be delivered and then it didn’t come for two days after”

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Posted 10 months ago

Thank you for your review, and we apologise for any inconvenience you may have faced. Kind Regards, ProGreen team

Posted 6 months ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,337 reviews