WCF Ltd T/A Progreen Reviews

Name: WCF Ltd T/A Progreen
Address: Unit 3 Axis Park, Manasty Road, Orton Southgate, Cambridgeshire
Rating: 4.77

4.8 Rating 3,375 Reviews

95 %

of reviewers recommend WCF Ltd T/A Progreen

4.8

Based on 3,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01778394052

Email:

info@progreen.co.uk

Location:

Unit 3 Axis Park, Manasty Road,
Orton Southgate
Cambridgeshire
PE2 6UP

WCF Ltd T/A Progreen 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fertiliser I ordered was not avaliable. Was advised of an alternative. Was advised the cost would be the same per kg for the alternative. Spoke to another guy later and advised it was the same price for a lesser weight (20 as opposed to 25kg). I paid this. Fertiliser arrived with a different label from what was ordered detailing a gm per m which was over 7x s what I was advised over the phone. IE the bag coverage was a fraction of what I was advised. I called to question this and was advised the label was wrong. By this point I was a bit frustrated and said it was important labels were correct as over dosing 7x s was likely to result in damage to clients grass. The response was far from apologetic " a mistake with the printers " Due to now feeling that this company doesn't really worry about its customers I am not sure if the label is actually correct and I was just given this to achieve a sale or if the rate is as directed over the phone. I am now using this at the lighter rate on my own lawns as I don't have the confidence to use this on my customers grounds. Bit of a trial order this as I looked to save money with a different supplier. I may have been unlucky with this transcation, but it will be my last. Sorry.”

Helpful Report

Posted 7 years ago

Dear James, We are sorry you have been disappointed in your dealings with us. We pride ourselves on our customer service so we are especially keen to make sure any problems are put right. Third party suppliers for your original fertiliser let us down, so we had to find a replacement at very short notice to ensure you & other customers could have the right product at the right time of year. We were able to interrupt a production run at the busiest time of year at another manufacturer who not only supplies many of our other fertilisers but also supplies professionals and golf courses around the UK & Europe, hence the replacement product is a superior quality controlled nitrogen release than the original. Unfortunately the manufacturer mistakenly labelled the application rate in error, which we clarified to you as you were aware of the correct rate and we discussed this and the label over the phone. Our company does not skirt around problems or wish to belittle them – even honest label errors and we apologise if you thought the responses somehow played down the issue – as we certainly did not wish this to be the case. If we can do anything to renew your confidence in our products and us we will endeavour to do what we can and would like to reassure you once again that the product you have is most certainly of a quality that you can trust.

Posted 7 years ago

WCF Ltd T/A Progreen is rated 4.8 based on 3,375 reviews