ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 574 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

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4.4

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“After sales service does not appear to exist. - 5 months after purchasing the treadmill I am still waiting for a defective part to be replaced.”

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Posted 8 years ago

“We researched for a well made Cross Trainer for home use that could also fold up to take up less space. The delivery was on time with plenty of communication to advise when we would need to be in, and the assembly instructions were easy to use. We have both used the Cross trainer now several time and are both impressed by the build quality and how easy it is to fold up and wheel away out of sight!”

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Posted 8 years ago

“easy to assemble,easy to operate and giving us a good work out, recommend this buy”

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Posted 8 years ago

“There is an integral part of our exercise bike missing. In order to get the part we have to submit a mass of information and we have not had an invoice or delivery note from which to get this information. I have spent an hour today trying to get it sorted but have to wait til Monday and hope I can speak to someone.”

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Posted 8 years ago

Hello Vivienne, its Josh from ProForm Fitness. I'm very sorry to hear about the item that you ordered was delivered with a missing part. Sadly on rare occasions this does happen but I believe this was rectified with a part being sent out to you at the quickest convience by our customer services team. Any other issue's please do not hesitate to contact our customer services. Thank you for your initial order and we hope you are enjoying your exercise bike.

Posted 7 years ago

“Excellent company to deal with - quick comprehensive answers, all relevant information provided with order - would have liked to have equipment invoiced with zero VAT as I am registered in Ireland and it was shipping ex-UK. The PRO-FORM ENDURANCE M7 treadmill I bought is an extremely well engineered machine, obviously refined and improved over several generations. Only minor criticism is sound system is barely audible when machine is running, but the most important thing is the treadmill looks strong and reliable and choice of programs is pretty good - fantastic value for money. Iain”

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Posted 8 years ago

“Fantastic customer service. Would highly recommend.”

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Posted 8 years ago

“Everything was as expected. Delivery of my equipment was on time and the assembly instructions excellent. (Did struggle with the seat bolts though). What more can I say. 100% from me.”

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Posted 8 years ago

“Very prompt delivery. Good instructions for assembly. Excellent product.”

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Posted 8 years ago

“good delivery, good machine ,happy with everything , i put it together in an hour and all worked first time .”

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Posted 8 years ago

“the gears keep slipping screen is too small not plug in”

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Posted 8 years ago

“Excellent service, fast delivery and no quibble refund. Would definitely recommend.”

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Posted 8 years ago

“Early days but am very impressed with the elliptical. Smooth, quiet and seems just as good as gym machines. Easy to assemble. The only slight glitch is that the heart rate monitor seems all over the place jumping from about normal to over double in a few secondhand all over the place with its readings. This seems to happen with all ellipticals even expensive commercial models and maybe should not be incorporated at all as it is no real indication of the accurate pulse rate. Worrying.”

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Posted 8 years ago

“Excellent product and service thank you!.”

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Posted 8 years ago

“The only failing I could identify was that you didn't e-mail when the goods left your warehouse and give me the name of the delivery carrier. I live alone and had to stay in for several days in anticipation of delivery. The carrier, of course, didn't ring and it was only be chance that I rang on your office on the delivery day just 45 minutes before the goods arrived. The goods exceed my expectation; my legs are very tired”

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Posted 8 years ago

“The Space Saver 700 is still lying in pieces as the critical part to allow it fold up or down has not been repaired.”

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Posted 8 years ago

“very happy with my pro form purchase. i don't run and this one has an incline of 15%. it has a space for tablet so happily watch a programme whilst walking at speed.”

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Posted 8 years ago

“We've bought from PriFirm before so didn't hesitate to buy from them again. However our treadmill arrived damaged as the right side mounded strip level with the belt was split so not too impressed and will contact PriFirm for a replacement plastic trim. Otherwise unit is good”

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Posted 8 years ago

Hello Graeme, its Josh from ProForm Fitness. Thank you for your positive reviews. Its always a pleasure to hear of a loyal customer returning. I understand the disappointment of receiving a product with cosmetic damage. I believe our customer services had rectified this with a replacement unit. Hope you are enjoying your machine.

Posted 7 years ago

“I have no idea if this is effective as an exercise method in the intended way. However I am getting an enormous amount of exercise from assembling this machine. I am no novice - I work in the engineering field - but after 4 hours attempting to assemble this product I am left with a half-built cross trainer, which, I have realised, I will have to modify large parts of in order to use it. The bolts supplied are lacquered badly and therefore jam when they are tightened. I am going to have to recut all the external and internal threads. The axles are so tight in the bushes that they will not push on and need a great deal of force. It is worrying that others fit easily, which suggests very poor tolerances in manufacture. So, what do I do? Disassemble the whole product again so that I can return it? I'm not sure that's possible as it would now be just as much bother to take apart. So, I will have to struggle on, re-engineer parts, and hope that I can get it to function. If you don't have the means to do that, yourself, then AVOID THIS PRODUCT.”

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Posted 8 years ago

Hello Mr Press, its Josh from ProForm Fitness. I'm sorry to hear you had issue's with the assembly of your product which you mentioned to our customer services. As this was under warranty our customer services were able to offer you any spare parts due to the fact you mentioned that the parts provided were not adequate/suitable enough for assembly. We are hoping now that these issue's were rectified and you are enjoying your machine.

Posted 7 years ago

“Recently received the Adjustable Power Pack (... think Bulgarian Bag clone... ) from ProForm. Delivered promptly; well-packaged; with an excellent instructional DVD, including some original and inventive exercises. The bag/pack itself seems robust, well-constructed and well-designed, with all sorts of grip combinations possible: slings for swings, "pinch grips" for Farmers' Walks, etc... I think this product will serve me well for the kind of training I enjoy, i.e. getting outdoors, chucking it over one or both shoulders and running/ walking up hills, and general "functional" (for want of a better word ????) stuff... Can't wait for some better weather, now ????”

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Posted 8 years ago

“the treadmill doesnt work now have to wait for an engineer to come out”

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Posted 8 years ago

Hello Gillian, its Josh from ProForm Fitness. I'm sorry to hear you had issue's with your 620 ZLT Treadmill. Looking at the log there were motor and console issue's with your machine which was raised with our customer services. As this was under warranty, we were able to send out an engineer with the correct parts which I believe fixed the issue. Thank you for your order and we are hoping you are enjoying your Treadmill.

Posted 7 years ago

ProForm Fitness UK is rated 4.4 based on 574 reviews