ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 575 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

Metrics

Info

4.4

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“the treadmill doesnt work now have to wait for an engineer to come out”

Helpful Report

Posted 8 years ago

Hello Gillian, its Josh from ProForm Fitness. I'm sorry to hear you had issue's with your 620 ZLT Treadmill. Looking at the log there were motor and console issue's with your machine which was raised with our customer services. As this was under warranty, we were able to send out an engineer with the correct parts which I believe fixed the issue. Thank you for your order and we are hoping you are enjoying your Treadmill.

Posted 7 years ago

“No problems. Buying process went well and the price was cheaper than anywhere else on the internet. Delivery was a little slow but it would appear that I hit the one time in the year when the warehouse was closed for a few days for their annual stock take. When the trainer did arrive it was within the time they said and the two guys delivering it were very helpful. Would recommend.”

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Posted 8 years ago

“The buying process was really easy and the courier organised the delivery very well. Considering you order direct from pro-form but receive from the makers the process was very smooth, so thank you for that. at the moment i have ongoing issues that i hope are resolved swiftly as i am not happy with the quality of the item received.”

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Posted 8 years ago

“Bike is well made and sturdy and we are very happy with it. The instructions to put it together could have been clearer though! Although a time slot was agreed with delivery firm, driver turned up an hour earlier - luckily we were home! There seemed to be a miscommunication between delivery firm and the driver.”

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Posted 8 years ago

“I would of rated as very good as I love the equipment I have bought and ProForm Fitness have also been very good to deal with, but delivery service is shocking. Had text message night before at 21.30 with delivery slot for next day of 12.40 - 16.40, delivery company tried to deliver when I was at work at 8am stating failed delivery, was told I would have to re book another day, but I insisted it was still delivered the same day, even though they tried to talk me out of it as the van driver would have to come back at 8pm because it had been put on the wrong van. The review website for the delivery company does not help, it has terrible reviews, delivery driver also was not happy as he was on his own and it was a 2 man delivery.”

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Posted 8 years ago

“Brilliant treadmill - even betterthan i expected! A really solid feel.”

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Posted 8 years ago

“Excellent website, follow-up, delivery and installation. High quality products to match.”

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Posted 8 years ago

“Despite ordering a week earlier than the requested delivery date I am still waiting For the delivery notice 2 weeks later”

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Posted 8 years ago

“Good service with good products. Personal customer service very welcome, website could be a little better, and some difficulties ordering over Christmas / New Year period.”

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Posted 8 years ago

“Having bought the new Tour de France bike I am overall pleased with the product however for a high tech and expensive piece of kit I'm very disappointed at the ease of seat adjustment both me and my partner are using the bike and to have to adjust the seat height with an Allen key every time is very frustrating”

Helpful Report

Posted 8 years ago

Hello Jessica, its Josh from ProForm Fitness. I'm very happy to hear you are pleased with your Tour De France bike. With the design of the product, the allen key is required just to ensure that when adjusting the seat it can be tightened to the maximum. I understand this can be quite tedious if you have one or more users with different heights. I believe our Research and Development department are looking into this to perhaps change the seat adjustment. However I hope you are enjoying your Tour De France bike.

Posted 7 years ago

“Very happy, super fast postage”

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Posted 8 years ago

“I bought this as a Christmas present for my wife and I must say "we" weren't disappointed. Buying direct from Pro Form I would highly recommend, firstly they recommend the right product to suit or needs (actually not letting me spend too much on higher spec models) and great friendly service on delivery. The unit came very well packaged and the instructions for building the unit were excellent- with each set of screws/bolts clearly segregated and marked. It's not a 5min job building the unit, but it also isn't difficult either you just need to take your time. Once built you won't be disappointed, very easy to use and incredibly smooth to run on. The iPad doc/holder is a nice touch also, with a 3mm Jack providing connectivity to the internal speakers, which are just loud enough to stream music/films while you run. The treadmill itself is great for all levels, from my wife using it for short 5k sessions while I use it to support my Ironman triathlon training. Overall a fantastic product which is incredible value for money when compared to other more expensive alternatives - buy one you won't be disappointed!!!”

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Posted 8 years ago

“There was nothing special about the transaction, I was informed by text that I would recieve another text the night before delivery to give me a 4hr delivery slot, this didn't happen, I called Proform on the morning of the delivery, they gave me a 4hr delivery slot, the delivery driver then called me to say he was on his way, outside of the time allocated ?”

Helpful Report

Posted 8 years ago

Hello Paul, its Josh from ProForm Fitness. Thank you for your feedback. I'm sorry to hear that you did not receive the time slot text message, our carriers should have sent this text out to inform you of when they would be arriving the following day but there are no excuses. Sadly the deliveries can fall slightly outside of the allocated slot due to external factors such as traffic. I believe that you were given a pre-call informing of this. As I see the item was delivered successfully I'm hoping you are enjoying your Tour De France bike.

Posted 7 years ago

“Excellent Company to deal with. Very helpful when contacted by telephone. Product was delivered when promised.”

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Posted 8 years ago

“Product is very good as described on the website. However the delivery method by Panther Logistics was not the quickest form of delivery, goods arrived at 1900hrs on Thursday 3/12/15. Good job we had staff working late to accept delivery that evening. This delivery method appears to be a multi drop home delivery company. Appart from that minor detail every thing was fine.”

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Posted 8 years ago

“The exercise bike was delivered with a broken plastic side piece and a faulty heart rate monitor. Customer support is terrible. You phone them and they ask you to email the details of the fault. Then they take several days to read the email and respond. If you phone to enquire about progress you never get to the same customer support person. They say the person dealing with your request will get back to you with an update the same day but that does not happen. I did receive a replacement for the broken side but so far have not had a resolution for the heart rate monitor. I may have to reject the goods and ask for a refund if the issue is not resolved. It's a shame as the bike itself looks good quality and I would like to keep it if it all the functions work!”

Helpful Report

Posted 8 years ago

Hello Debbie, its Josh from ProForm Fitness. I'm very sorry to hear that your item had cosmetic damage to the plastic parts on arrival to yourself. Sadly, during transportation, that can happen but there is no excuse. I believe you were not given a response straight away due to our customer services team double checking any spare parts and ensuring that their diagnostic of your machine was correct. This was resolved with a replacement product as the item was under warranty. We hope you are enjoying your machine.

Posted 7 years ago

“Very easy company to deal with. I ordered the goods, had conformation of order acceptance, had a call from the delivery company, then had another call on delivery day to confirm they were half an hour away, then on arrival they carefully placed the goods in the room of my choice. You can't ask for more than a company to deliver the right product at the right price at the right time, well done proform fitness.”

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Posted 8 years ago

“Would be nice to give you a review but we have NOT got our treadmill yet!!!!”

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Posted 8 years ago

“Would be nice to give you a review but we have NOT got our treadmill yet!!!!”

Helpful Report

Posted 9 years ago

“I expected an email within 2 working days of placing my order that my order has been processed and passed to the warehouse, as per your procedure set out in the Order Confirmation email. It's interesting that you can email me asking me to review your Customer Service so far, but can't carry out your own procedure. I don't have any confidence that I'll receive my order within your guidelines based on my experience so far.”

Helpful Report

Posted 9 years ago

Hello Ruth, its Josh from ProForm Fitness. I do apologise that you had not received an order update once the order had been processed. It does appear there had been an error within our system which may explain why you had not received the update. We hope this has not affected your opinion of ProForm Fitness and you are enjoying your Treadmill.

Posted 7 years ago

ProForm Fitness UK is rated 4.4 based on 575 reviews