ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 575 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

Metrics

Info

4.4

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“I purchased this crosstrainer after research 6th sept from proform direct . It came prompt a week later and we were pleased and started using it . After 6 uses , two weeks later it developed a bad noise , very disappointing! so I phoned icon on26th , told won't deal on phone will have to email with all details and give a recording of noise . Did so the same day and got an automated response stating would get reply within two working days , 4 working days later got response ? Poor service I think. Subsequently an engineer came out 15 days later . Too long waiting ! Poor service . He found the machine hadn't been assembled correctly and one crank nut was off and the other side loose , creating the fault. I'm glad it's fixed and it's a good machine ..., BUT THEY LET THEMSELVES DOWN WITH POOR ASSEMBLY AND POOR BACKUP SERVICE.”

Helpful Report

Posted 9 years ago

Hello Mr Adams, its Josh from ProForm Fitness. Thank you for your feedback. I'm sorry to hear that you received the machine with a fault and that our engineers were outside their usual 5 - 7 working day lead time for engineer visits. This may have been due to waiting for any spare parts required to rectify the issue on your machine. Any further issue's do not hesitate to contact our customer services. However I believe this issue has been resolved and I'm hoping you are enjoying your Elliptical.

Posted 7 years ago

“searched internet and found these to be the best quality for the price. nice and easy transaction.speedy and pleasant delivery. now its down to us to use it. many thanks steve chapman.”

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Posted 9 years ago

“There was some confusion at Proform about delivery to Northern Ireland but when the bike arrived there was no problem setting it up and it is working well so far.”

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Posted 9 years ago

“Got product and it seems to be working fine”

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Posted 9 years ago

“Placed an order for a treadmill but unfortunately had to cancel next day due to an accident needing hospital care. I rang the number provided and it was sorted. There was no problem, the lady I spoke to was very kind and helpful. I will most definitely re-order .”

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Posted 9 years ago

“Excellent company to order from and they have such good sales. Always deliver on time. Very satisfied with the customer service.”

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Posted 9 years ago

“An excellent machine with one or two downsides. There is no plug on the outside to run on the mains-you have to remove the battery cover. The heart rate monitor does not seem to work and the exercise card is too complex to bother with.”

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Posted 9 years ago

“Excellent machine but bear in mind you need plenty of space to accomodate”

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Posted 9 years ago

“Treadmill (Performance 1450) delivered with a manufacturing defect. Had to disassemble it and re-box it (not easy as it was 107kg). Replacement treadmill was a different model (Performance 1500) but had a similar defect so had to disassemble it and re-box again. ProForm have some serious manufacturing quality issues to address. Only the fact that they collected both treadmills and refunded my money saved them from a Very Poor rating. I have subsequently bought a treadmill from Sole Fitness.”

Helpful Report

Posted 9 years ago

Hello Mr Gibson, its Josh from ProForm Fitness. I'm sorry to hear that you had issue's with your purchased machine and the upgraded replacement machine. This is a rare occurence but sadly there is no excuse. It is standard procedure for our collections that the item has to be disassembled if it cannot leave the property. The item can stay assembled but only if it can leave any access doors. However I'm glad this was resolved at the end as we were able to collect the item and refund you straight away.

Posted 7 years ago

“Good service and I love my bike.”

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Posted 9 years ago

“I have claudication of the spine so cycling is difficult but I have found the cycle I bought gave me back support while exercising its been great Thanks”

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Posted 9 years ago

“Excellent product and service with no hassles”

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Posted 9 years ago

“The machine arrived and within 2 weeks it broke down. The problem I had trying to get proform to accept responsibility was painful. The information on siting the machine is completely inadequate. After much hassle, proform agreed to send an engineer, the engineer was excellent, although he could not explain what went wrong(which would have been useful) as his instruction from proform was to replace all the parts involved. He also helpfully advised me that the running surface required lubrication on a regular basis. This was not explained in the instructions provided. Overall disappointed, I would not reccommend proform”

Helpful Report

Posted 9 years ago

Hello Mr Lawrence, its Josh from ProForm Fitness. Thank you for your honest review. I can understand your disappointment with your new machine breaking down after 2 weeks. I believe our customer services quickly arranged for an engineer to your property to rectify this issue. The running surface does not require regular lubrication only when kept in an incorrect environment which by the customer services notes thats where the item was kept. We do supply any product lubricant if this is the case but as per the manuals the items should be kept in a front room / living room type of environment. However as I see the issue was resolved I hope you are enjoying your machine.

Posted 7 years ago

“Still waiting to receive the item”

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Posted 9 years ago

“I would like to pay thanks to Mr. Keith Bowes who went out of his way to to help me through the purchase of my training machine. Nothing was to much for him. I appriciate all his fantastic efforts. Brian kilgannon”

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Posted 9 years ago

ProForm Fitness UK is rated 4.4 based on 575 reviews