ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 574 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

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4.4

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“You provide good well designed and value for money products”

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Posted 7 years ago

Hello Mr Long, its Josh from ProForm Fitness. Thank you for your positive feedback and I hope you are enjoying your machine.

Posted 7 years ago

“Communication from your company was excellent. The two men who delivered the treadmill were very efficient and very polite. As for the treadmill - It is brilliant but did take rather more than two hours to assemble! Overall, a very pleasant experience”

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Posted 7 years ago

Hello Sally, Thank you for your review! It pleases me to hear that you are satisfied with the customer service provided, we are always glad to help! Also I'm glad as well that the delivery went smoothly. Any queries/questions feel free to contact our Sales Department and we'll be glad to help.

Posted 7 years ago

“I purchased the new proform cardio hiit recently i was a little disappointed on unpacking to find a discolouration with one of the arms however this is being rectified and a replacement will be sent as soon as, However bearing in mind this is only an aesthetic problem nothing to do with the mechanical side of the machine, Right the machine itself i have looked at numerous reviews and you tube videos regards the proform and the bowflex max i have previous experience of both makes and can honestly say no problems with either, I decided on the proform because it was cheaper than the bowflex and also it has many more pre set programmes, Another point is that the machine is very silent where as the bowflex can get quite noisy, The proform is very well made very sturdy and there are plenty of workouts to choose from you can also link to ifit for a subscription fee but there are also plenty of workouts on youtube, The warranty was another factor as if you register within 28 days you get 24 months parts and labour where as the bowflex was only 12 months, If you purchase from the USA you have a lifetime guarantee on the frame not sure why this is different in the Uk as same machine same company, There arnt that many uk reviews as the machine is quite new to us but i would say if your in two minds don't be you will definitely get a good work out from this believe me I've done 2 ironman events and this makes me hurt, The only negative reviews i read re proform were regards customer services again mostly in the USA however they have sorted my small problem so i can only speak as i find. So in a nut shell Good quality lots of work out programmes ifit, bluetooth, Cooling fan, speakers very sturdy and cheaper than the Bowflex, I am not affiliated to proform just a normal guy looking for a quality product!!!”

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Posted 7 years ago

Hello Mr Abel, its Josh from ProForm Fitness. Thank you very much for your positive review. As I spoke to you when placing the order it was to my disappointment on hearing that you recieved the product with a faulty arm (I believe the colouring of the arm was off when manufactured) but I believe our customer services rectified this straight away by placing a parts order for the arm. We do have differences between our warranty compared to our counterpart in the US but this is due to many factors based on the market we advertise our products to. With this being said I'm glad you are enjoying your Cardio HIIT trainer.

Posted 7 years ago

“Easy ordering,excellent delivery,and easy to follow assembly instruction though we haven't turned it on yet!”

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Posted 7 years ago

Hello Mary, its Josh from ProForm FItness. Thank you very much for your review and I'm hoping you are enjoying your machine!

Posted 7 years ago

“Easy to assembly”

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Posted 7 years ago

Hello Mr Grosvenor, I'm pleased to hear that your machine was easy to assemble. We try make our machines as user friendly during the assembly process as possible. I hope you are enjoying your machine!

Posted 7 years ago

“Very easy to order and confirmation of the order was quick, the telephone call confirming the delivery date was polite and very efficient. The delivery was very good with updates given regularly..”

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Posted 7 years ago

“Currently I am not happy as the machine is not functioning as it should.”

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Posted 7 years ago

Hello Fraser, its Josh from ProForm Fitness. If the machine is not functioning as it should I would recommend contacting our customer services straight away on 03301231045 or CSUK@iconeurope.com to get this resolved.

Posted 7 years ago

“The plastic parts do not fit together- they are such poor design if I had bought 99 cent toy I would expect it to put togther better than this £ 800 treadmill”

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Posted 7 years ago

Hello Aziz, its Josh from ProForm Fitness. I'm sorry to hear about the issue's you have had with the plastic parts of your ProForm 995i Treadmill. Just looking through our customer services log I cannot see anything raised with our customer services about this issue so I'm hoping that the issue was overcome and now you have a fully built machine. Any further issue's feel free to contact our customer services on 03301231045 or email them directly at CSUK@iconeurope.com. Thank you for your order and we hope you are enjoying your machine.

Posted 7 years ago

“Advised, helped and it arrived when it was supposed to. Lots of back-up help via email with Joshua. Really good experience all round. Don't get the graphics that are shown on promo shots as good as should be as wasn't informed I needed wifi. I was told I didn't need wifi which wasn't quite true. I'm getting very jerky Tour de France stages only by using my phone as a 'hotspot'. I was advised Bluetooth would give me everything advertised. I love the bike though so ok about everything.”

Helpful Report

Posted 7 years ago

Hello Pauline, its Josh from ProForm Fitness. Thank you very much for your review. I'm glad I was able to assist you with your order in any way I could. Please feel free to contact ourselves here if you have any queries or need any further assistance. In relation to the iFit you do require quite a strong WiFi signal which the images on the screen can be affected by if the connected is quite week. I'm glad you are enjoying your machine.

Posted 7 years ago

“it heralds the start of a new slimmer fit me. 52 year old male weighing in at 19 stone 9 pounds. Any machine that can take my weight must be good.”

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Posted 7 years ago

“They delivered on the day specified no all the communication I had with the company was very good. The staff were helpful and polite and went out of there way to give good customer service”

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Posted 7 years ago

Hello Deidre, its Josh from ProForm Fitness. Thank you for your positive feedback. I'm glad we were able to help you in any way possible in relation to the service provided. Any questions or queries feel free to contact our sales department. Any after sales care feel free to contact our customer services. I hope you are enjoying your machine.

Posted 7 years ago

“Great treadmill good quality great range of programs great long track. I love that I can watch the iPad while running or just have music playing through my machine even my husband has started using it”

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Posted 7 years ago

“Great product and good service. Only missed out on the 5 stars because the literature that accompanies the product isn't very clear which makes it difficult to configure, but once done....fantastic!”

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Posted 7 years ago

“Every house once had an old exercise bike in the shed or dumped, not this one it breaks the monotony and using iFit makes it even more interesting and motivational. I have already cycled in Norway, Spain and Hawaii. It takes a bit to get used to the gears (and the saddle) but i have not sweated like that in a while you will get a great work out in 30 minutes. I'm looking forward to using the pre programmed Tour de France stages they have something to suit every level of cycling. I'm new to it so i hope in 6 months time i still feel the same about this bike and by the way it looks great.”

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Posted 7 years ago

“I have knocking noises and a burning smells from the electrics. Not what I had in mind for £900. Awaiting support to try and sort this out. Very disappointed”

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Posted 7 years ago

Hi Chris its Josh from ProForm Fitness. I'm very sorry to hear about the issue's you have experienced with your brand new Treadmill. I believe our customer services have been in contact with you and helped to rectify the burning smell / noise issue. Any further issue's please do not hesistate to contact our customer services at CSUK@iconeurope.com.

Posted 7 years ago

“Love it just wish it connect to Strava”

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Posted 7 years ago

Hello, its Josh from ProForm Fitness. Thank you for the positive feedback. Unfortunately our machines are not compatible with any strava technology. Nevertheless I hope you are enjoying your machine.

Posted 7 years ago

“They sorted out our delivery after delivery company let us down twice after agreeing delivery times twice and twice letting us down if I was pro form I would use a different company to deliver my products”

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Posted 7 years ago

“Excellent and easy ordering process. Fast delivery. Very swift response to email.”

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Posted 7 years ago

“The bike a Tour de France exercise bike was big and heavy but excellently packaged. There were no indents to show the box had even been moved! Very impressed. Also we have 3 very steep steps up to our front door and they had sent two delivery men more than capable of getting it into the house. They were polite efficient and right on time delivery wise. Couldn't be happier. Would defiantly recommend this seller to everyone.”

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Posted 7 years ago

“Product: ProForm Endurance S7.5 Treadmill Product Enquiry via Telephone: People on the front desk were very unfriendly and I didnt want to talk to them after their tone. So made further enquires about the product from one of the suppliers based in London who were extremely helpful. Delivery: Took not more than 5 days from the date of order. Product Assembly: Definitely require 2 people as its quite heavy. After Assembly: Product looks very robust and industrial grade. However, time will tell how reliable it actually is as looks can be deceiving sometimes. It is not very noisy but each to their own really. Folding it very easy but still it is a big machine so it will still occupy good space. But then do not be put off by this only because if you buy a light weight space saving treadmill then you are compromising on the quality of the product. I have not checked the Bluetooth or tested the inbuilt speakers but that feature is something that will be used rarely at least by us. Tablet/iPad holder is a nice added touch and is very handy to have.”

Helpful Report

Posted 7 years ago

Hello Zeeshan, Thank you for your positive review. In relation to the telephone enquiry, may I ask did you catch a name of who you spoke to? As ourselves here at ProForm Fitness pride ourselves with how we handle any customer enquiries. However I am very pleased you are happy with the machine you have purchased and I hope it is still serving you well. If you require any further assistance please do not hesitate to contact ourselves here in Sales or our Customer Services.

Posted 7 years ago

ProForm Fitness UK is rated 4.4 based on 574 reviews