ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 574 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

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4.4

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

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“Friendly and informative, responded well to follow up questioning. Have deferred delivery, so will be prepared to write further following delivery in October.”

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Posted 8 years ago

“Competitive pricing. Easy to use website. Free delivery and helpful delivery staff ..now thats unusual !! The instructions for the treadmill were the best of any self assembly item I have ever purchased. Yes they were that clear !!!”

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Posted 8 years ago

“Easy to order. Arrived when they said it would and looks substantial. Very pleased.”

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Posted 8 years ago

“delivered on time”

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Posted 8 years ago

“Love it,, massive training, , no horrible car drivers !!”

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Posted 8 years ago

“The buying of the Proform bike online was quick and easy,finance went through very quickly but the couriers Panther logistics are a different matter.I got a call from Panther saying my bike would be delivered Fri.I took the day off work to wait for it,was supposed to get a txt with del time which didnt arrive.I called,got cut off 9 times and when i eventually got through they said they had no trace of my order.I spoke to supervisor who couldnt explain why my bike wasnt on van when it was him that called me to book it in for Fri!.He said he`d call me back next day and no call!.I phoned them Mon and was told my postcode had been input wrongly and they didnt have all my package for delivery which was rubbish as is only one box!.Its now coming Weds and ive got to take a 2nd day off work to wait for it.”

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Posted 8 years ago

Hello, its Josh from ProForm Fitness. I'm very sorry to hear of your disappointment with the delivery of your product. There are no excuses for this and this was raised with senior management of the delivery company. I believe this had been resolved and I hope you are enjoying your exercise bike.

Posted 7 years ago

“Its hard to rate your service as i havnt received my tread mill yet apparently due to where i live. I believe it has now eventually been collected from yourselves but as i havnt heard anything who knows when it will arrive. Very misleading when you say delivery will be within 3 to 5 days as its been almost 2 weeks just to get it collected from yourselves. I can get products deliveted quicker from USA.”

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Posted 8 years ago

Hello Sheree, its Josh from ProForm Fitness. Thank you for your review. As per our terms and conditions you are contacted within 24 - 48 hours for a booking and then the item is delivered within 5 - 7 working days. As per your address, the lead times are extended as we class this address as offshore. I believe the item has now been delivered and I hope you are enjoying your machine.

Posted 7 years ago

“Still waiting for my delivery ????”

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Posted 8 years ago

Hello Emma, Its Josh from ProForm Fitness. I'm sorry if there were any initial delays with the delivery of your product. From checking our records we can see that the delivery was made successfully within our stated 5 - 10 working day lead times. Thank you for your order and we hope you are enjoying your machine.

Posted 7 years ago

“I thought about buying the TdF bike for some time given that it's quite expensive compared to some other bikes. However, after a few days with it I am very pleased with it and glad that I did. The TdF bike was delivered very promptly (the delivery firm kept me well informed) and the assembly instructions are very clear. There was a problem where the saddle was too tightly bolted to the post and couldn't be undone to adjust or replace the saddle but a call to ProForm had a replacement on the way within a day - very, very impressive. The bike does so much more than my previous bike and the ability to change gear and match the settings to my road bike is very helpful. Also the incline / decline is a great feature to increase realism. The screen does a great job with iFit with options on what to display. Also a great range of other settings. I would highly recommend the bike and ProForm service was exemplary.”

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Posted 8 years ago

“Ordered a subscription renewal for iFit and as promised the activation code was sent via email within the stated time-frame, very happy with the level of service received.”

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Posted 8 years ago

“Easy to use and assembly good read instructions well first common sense will guid you through plus you can online help .”

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Posted 8 years ago

“Love it - you can't keep me off the thing!”

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Posted 8 years ago

“Order was acknowledged promptly and delivery time advised in advance by text which was very helpful. Assembly of goods was reasonably straightforward and am delighted with the performance of the cycle and the exercise programmes available.”

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Posted 8 years ago

“Nice machine, sturdy and fast delivery.”

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Posted 8 years ago

“Very pleased with my treadmill so far.Clear instructions to put it together,no missing parts.I have now used it several times and very pleased with how easy it is to use.”

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Posted 8 years ago

“After paying for the item 2 weeks ago I received a text notification on Sunday night giving me a 4 hour window for Monday 9th. I arranged for someone to be in for the day at some inconvenience only to receive another text early Monday morning telling me that it was at the wrong depot and would not be delivered. No details of a new delivery were sent after 3 days of trying to call and email both Proform and Panther (the courier). I eventually received a call last night from Panther who said they would call me back before 5:30pm and let me know what is happening. They never called back! I've now got through to Proform....after speaking with someone from their customer services this morning (who actually seemed very helpful) I still have had no details of when I will receive the treadmill...and after being assured they would call back within half an hour....2 hours later and I'm still waiting. They've taken my payment, but I've got nothing to show for it and no idea when or IF I will get it. I am only writing this review now as whilst still waiting for information the only communication I actually do get is an email asking me for my feedback ! Extremely disappointing experience so far.”

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Posted 8 years ago

Hello Scott, Its Josh from ProForm Fitness. I'm sorry if there were any initial delays with the delivery of your product. I understand that there were issue's with your order relating to our carriers however we did manage to get the item delivered within the stated 5 - 10 working day lead time. Thank you for your order and we hope you are enjoying your machine.

Posted 7 years ago

“very happy so far with purchase from pro-form. Item delivered within five days with no hassle.”

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Posted 8 years ago

Hello Mr Dimmock, its Josh from ProForm Fitness. Thank you for your positive review. I'm glad to hear that you are enjoying your machine and that the delivery was swift on our carriers behalf!

Posted 7 years ago

“Easy to understand and exactly the right speeds for a beginner”

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Posted 8 years ago

“The treadmill was delivered on time as promised. It took 2.5 hours to assemble but we got there in the end. I have used it every day since and I love it. It's a sturdy piece of equipment with many excellent functions and I am very happy with it. Thank you Proform!”

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Posted 8 years ago

“Very good product iam very happy”

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Posted 8 years ago

ProForm Fitness UK is rated 4.4 based on 574 reviews