ProForm Fitness UK Reviews

Name: ProForm Fitness UK
Rating: 4.38

4.4 Rating 574 Reviews

85 %

of reviewers recommend ProForm Fitness UK

Company Reviews

Metrics

Info

4.4

Based on 574 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01924 964180

Email:

sales@proformfitness.co.uk

ProForm Fitness UK 5 star review on 3rd March 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant piece of technology that make exercise enjoyable”

Helpful Report

Posted 7 years ago

“The delivery crew wasn't even aware of the "upstairs delivery" option we paid for, and spent their time arguing the treadmill should be in the garage instead. Not their fault, if proform / icon doesn't bother to let them know and have them prepared to carry a 100kg box through stairs.”

Helpful Report

Posted 7 years ago

“Prompt friendly service.”

Helpful Report

Posted 7 years ago

“It has not yet as the bike handle bars twisted and the seat is twisted , still waiting to hear from pro fitness”

Helpful Report

Posted 7 years ago

“Order still at status "Processing" after 10 days. Website doesn't always save changes made. I changed my password and was then unable to login using the new one - eventually worked after changing it 4 times.”

Helpful Report

Posted 7 years ago

Hello Janet, Thank you for your review. Your order was processed within the hour of the order placed which you received your purchase seconds after the order was to processing. We were not aware at the time of any issues with the website regarding password changing but I do apologise that this inconvenienced you. If you have any future issues or enquiries please do not hesitate to get in touch.

Posted 6 years ago

“I was struggling to find a way to renew my iFit membership because of a change of approach from iFit. ProForm had a subscription available via a voucher which actually turned out to be cheaper than the membership fee quoted by iFit. A win all round.”

Helpful Report

Posted 7 years ago

“The machine arrived and we set it up. It does not power up apparently it is shorting because of a faulty motor. I was told the new motor would arrive within 3 days now it is going to take 10 days. We still don't know if it will all work. It is a birthday present. So no, not impressed so far with the equipment or the service. You must do better. N Alidina”

Helpful Report

Posted 7 years ago

“Yes hopefully be great when I get! it I am still waiting for it to be delivered thought you might have checked that I actually have it before asking me to review !”

Helpful Report

Posted 7 years ago

“Very good service”

Helpful Report

Posted 7 years ago

“I was pleased to receive my TDF 5.0 bike, which was easy to assemble. The build quality is a little disappointing as the handle bars are not level - it looks like the welded bracket isn't square, but I guess I can live with that. I turned on the screen and found the menu easy to follow. So, I subscribed to ifit and downloaded some routes to follow. The first route was a tour in Alaska, so onto the bike to enjoy the ride and the scenery. Sadly, the google street view just doesn't work it showed one frame and then switched back to the map and wouldn't show again. I peddled on deciding to follow the route on the map, but again sadly it didn't show any progress, so just decided to follow on the profiles which seemed ok apart from the incline in the map doesn't follow the changes in the resistance. On a positive the bike is smooth to ride and the gear changes make the ride feel lifelike. Unfortunately after about 10km of riding, the bike started to make a loud buzzing noise and the gear change stopped working...... I called the customer services who were helpful and diagnosed the problem to be a wiring issue and will send out an engineer, which should contact me in the next 3-5 working days, so at the moment the bike is unusable and I am feeling dissatisfied with the experience so far. Hopefully it won't take forever to get the issue fixed and I'll become a satisfied customer. Time will only tell.”

Helpful Report

Posted 7 years ago

“Got exactly what I paid for. Product as described. Packaging and delivery were faultless. Not so happy to now be running with weights on, meh”

Helpful Report

Posted 7 years ago

“I was able to purchase what I wanted to buy.”

Helpful Report

Posted 7 years ago

“Good quality piece of equipment, fairly easy to put together (few frustrating moments, but nothing out of the ordinary!) Enjoying using it so far, minus the uncomfortable seat but hopefully I can find a seat cover or something to help!”

Helpful Report

Posted 7 years ago

Hello Shelly, Thank you very much for your honest review. I'm glad to hear the assembly went smoothly, I can understand some parts can be tricky and we all are not engineer experts but if there was any help you may have needed please feel free to contact our Sales department or customer service.

Posted 7 years ago

“This is a fantastic running machine as able to do different levels of running , almost same as a a commercial gym machine Regard the ifit more information should be known before. Ting the tread mill as it's extra cost we did not know we had to pay for”

Helpful Report

Posted 7 years ago

Hello Mr Scott, Thank you for your honest review! Always glad to hear that our customers are enjoying the products they have purchased! I'm sorry to hear if there was any confusion in relation to iFit and its set up. If you require any further information please do not hesitate to contact ourselves as we will be glad to help.

Posted 7 years ago

“I was pleasantly surprised at how easy it was to put this unit together (and I'm a 'pen-pusher' by trade). It was well packaged and the instructions were very simple to follow. It is now up and running!!”

Helpful Report

Posted 7 years ago

Hello Paul, Thank you for your honest review! Very glad to hear the assembly of the machine went smoothly and I hope the machine is still serving you well.

Posted 7 years ago

“The item arrived but parts bent out of shape, do not line up, big gaps where it is meant to connect with base! Husband has tried several times to put together but just does not fit together. I phoned up to tell Customer Service about it and was told to take photos and send them in. Therefore have to try and put it together again to take photos to show how badly made and allowed to be sent out to customer with no quality control.”

Helpful Report

Posted 7 years ago

Hello Berenice, Thank you very much for your email. Unfortunately on very rare occasions products can be sent to products that have been possibly damaged in transit. I can only thank you for raising this issue with ourselves as we will be investigating and I believe our customer services have resolved this issue.

Posted 7 years ago

“I bought an ifit coach membership and proform bike. Ifit had to sort out my membership as it just didn't happen. Proform didn't even reply to my problem. I now have the bike, which unfortunately has a display that is slightly marked/scratched and it doesn't connect to either my ifit app, not my axis band. Without this facility, it is not the bike I would have chosen... I have asked how to sort this via ifit, but not yet with proform - let's see if you can sort this one out for me in a timely manner!”

Helpful Report

Posted 7 years ago

Hello Laura, Thank you for your honest review. I'm sorry to hear that you were not satisfied with iFit and the cosmetic damage on your machine. May I ask where did you contact as you mentioned that ProForm never replied? Unfortunately our iFit wearables do not connect to the bike directly but you can link it to your iFit application. I believe both issues have now been resolved and I hope you are enjoying your machine/iFit experience.

Posted 7 years ago

“I have acquired a very robust machine full of amenity and potential at a very fair price”

Helpful Report

Posted 7 years ago

Hello Adrian, Thank you for your honest and positive review. Always glad to hear our customers enjoying the machine they have purchased. I hope the item continues to service you well!

Posted 7 years ago

“it has not yet only used for 10 min so far and worn out (but i am 61 and a bit overweight) but looks good”

Helpful Report

Posted 7 years ago

Hello Mr Bessey, Thank you for your review. I'm glad to hear the machine is functioning how it should be and I hope the calorie burning continues!

Posted 7 years ago

“Tour de France series 5 bike v good. Great programming own routes although some of the gradients are not accurate. Just beware that the ifit membership to do this is costly at £175 for 2 years. Action of bike is v realistic and as comfortable as a normal road bike. Music tracks are a bit low grade lots of groups I have never heard of and need jack plug rather than wifi to wire up your own sounds. Workout for the day nice as they take you all over the world Hawaii and mountains in Europe. Footage sometimes stops on one photo which is not so good. Had to invest £50 in the heart monitor which seems quite accurate.”

Helpful Report

Posted 7 years ago

Hello Anette, its Josh from ProForm Fitness. Thank you for your positive feedback. I'm very glad you are enjoying your Tour De France bike with the iFit feature. As it links with Google maps, sometimes there can be a stutter in route but that could be due to how they've recorded the routes or internet connection. Feel free to contact ourselves in the Sales department if you require any assistance with your machine. Our Customer Services department are also there if you require any after sales assistance.

Posted 7 years ago

ProForm Fitness UK is rated 4.4 based on 574 reviews