PRIMO REGISTRATIONS Reviews

Name: PRIMO REGISTRATIONS
Address: Transfer House, PO Box 489, Fleet, GU51 9FL, Fleet
Rating: 4.91

4.9 Rating 7,858 Reviews

98 %

of reviewers recommend PRIMO REGISTRATIONS

Company Reviews

Metrics

Info

4.9

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01252 49 1111

Email:

INFO@PRIMOREGISTRATIONS.CO.UK

Location:

Transfer House, PO Box 489, Fleet, GU51 9FL
Fleet
GU51 9FL

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PRIMO REGISTRATIONS 5 star review on 1st March 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic journey from start to finish. Was all processed and completed in a matter of days. Would highly recommend”

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“Very good service with quick response, would definitely recommend.”

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“Great service & all taken care of by Primo Registration.”

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“I was billed 50 pounds extra to change the first name I used to fill the form online after I was promised initially it would be done without charges. Made a mistake with husband first name as it was written differently on V5c. Called immediately I submitted the online form and was promised it would be changed however few days later , they insisted I pay 50 pounds extra before the number could be approved. Requested for refund and was told the 50pounds would still be deducted from my payment....”

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Thank you for your review. I have taken the time to investigate this and can see that when you phoned my colleague advised you that we would try with the DVLA with the details that you gave when you ordered it, and should it not be allowed then we would have to charge to correct your error. Unfortunately when we received your paperwork it wouldn't allow it, and therefore we gave you two options, one of which was free, but you chose to pay the option which cost £50. The transfer was then completed quickly for you and the number plate is on your vehicle. I'm sorry that you feel that because of the error that you made when ordering your registration online means that you believe that our service by my colleagues was poor, but I hope that you enjoy your number plate in the meantime. Please don't hesitate to contact us if we can be of any further assistance. Regards The Primo Team

“Sold me a plate and misinformed me that the plate could go on my partners car which was not true very poor took at least 4 weeks to get any responce from them now im stuck with a plate which we cant use”

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Hi Simon, Thank you for your review. I'm very disappointed to read your review, especially following our email conversation back in February about this. You claimed in February that you had telephoned us, but we could not find any record of either of the phone numbers that you claimed you phoned from, plus you couldn't provide proof of phoning us at that time either. According to you British Telecom no longer provide itemised billing? When you placed your order online you confirmed that you were aware of the age limitation of the registration but you clicked to accept it. We certainly didn't misinform you as our website is very clear and we sent you screenshots to show you this. You initially contacted us back in January about this issue, and we explained that the reason for the delay in investigating it for you was due to our manager being in hospital with Covid, yet you contacted us again demanding a phone call back from him, knowing that he was in hospital. It still amazes me that people think that this is acceptable behaviour. I hope that this clarifies the situation as I do not believe your review to be accurate. Thanks The Primo Team

“Super fast and excellent job 100% recommended”

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“Very easy order procedure. My plates arrived in good packaging, earlier than promised. I would definitely recommend or use Primo again. Maybe for family member gift. Thank-you.”

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“Great service and super fast delivery and plate changeover. They do everything for you.”

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“It was a great service purchase and fitted in less than a week made a good present great”

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“Quick Delivery, Seamless Process.”

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“Very good service and very quick, will be using them again.”

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“First class from day one. All went smoothly from ordering to completion. Was informed by text and email every step of the way. Many Thanks David Macphail”

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“Very smooth quick and no problems 100% from me”

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“Excellent service from start to finish, nothing was too much trouble and could ring them at any time to ask questions, super fast service too Many thanks to vikki”

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“Very good so quick all done by 4day,s 5,***** very happy”

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“Very fast and friendly service I would recommend any to buy from them had my plate on car within 4 days”

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“Very quick and efficient service”

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“Very pleased with the service help was there all through the process”

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“Excellent service 10 out of 10. Could not have been more helpful. Will definitely use again.”

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“Fantastic company to deal with. Courteous and professional on phone and delivery of my plates and documentation was 1st class. Would even recommend to the mother in law 👍🙂”

PRIMO REGISTRATIONS 5 star review on 14th August 2021

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PRIMO REGISTRATIONS is rated 4.9 based on 7,858 reviews